Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Languages
Leadership Experience
Languages
Timeline
Generic

Louisa Yeboah

Takoradi

Summary

A strong leader who is motivated, dependable and possess excellent customer service skills. Maintained, fast, accurate service, positive, guest relations and ensuring products are consistent with company quality standards.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification

Work History

Organizer

YOTA
Sunyani
01.2023 - Current
  • Organize and manage events, workshops, conferences, or forums that provide opportunities for youth engagement, leadership development, and skill-building.
  • Develop and design programs or initiatives that address the needs and interests of young people, such as advocacy campaigns, community service projects, or educational programs.
  • Reach out to young people in the community and recruit participants for YOTA programs and activities through outreach efforts, social media campaigns, and partnerships with schools, youth organizations, and community groups.
  • Develop communication strategies to promote YOTA programs and initiatives to the target audience, including creating promotional materials, managing social media accounts, and engaging with the community through newsletters or blogs.
  • Advocate for the needs and interests of young people within the community, raising awareness about issues affecting youth and working to create positive change through advocacy efforts and community mobilization.
  • Youth On Board Project

Partnership And Team Coordinator for Hult Prize

UENR
11.2023 - 03.2024
  • Identify, cultivate, and maintain partnerships with organizations, companies, universities, and other stakeholders aligned with the mission and goals of Hult Prize. This included securing sponsorships, in-kind support, and strategic alliances to support the organization's initiatives.
  • Build and nurture relationships with existing partners, sponsors, and donors, ensuring regular communication, providing updates on Hult Prize activities, and seeking opportunities for collaboration and mutual benefit.
  • Coordinate teams of volunteers, ambassadors, or staff members involved in various aspects of Hult Prize activities, including recruitment, training, and supervision to ensure alignment with organizational goals and objectives.
  • Develop communication strategies to promote Hult Prize initiatives, activities, and success stories through various channels such as social media.
  • Work closely with the fundraising team to identify funding opportunities, write grant proposals, and secure financial support for Hult Prize programs and initiatives.

Front Office Executive

REDMANGO HOTEL AND APARTMENTS
Takoradi
10.2022 - 01.2023
  • Welcoming guests as they arrive at the hotel, providing a friendly and professional first impression, and assisting with check-in procedures.
  • Managing the check-in and check-out process efficiently, verifying guest information, assigning rooms, and processing payments accurately.
  • Addressing guest inquiries, requests, and complaints promptly and courteously, ensuring guest satisfaction throughout their stay.
  • Informing guests about hotel promotions, upgrades, and additional services to enhance their stay and increase revenue for the hotel.
  • Handling multiple tasks simultaneously, prioritizing responsibilities, and maintaining composure in a fast-paced environment.
  • Assisting the marketing manager with content to be uploaded on social media.

Vice President For the Association Of Hospitality Management

UENR
01.2022 - 01.2023
  • Collaborating with the President and other board members to develop and implement the association's strategic goals and initiatives, ensuring alignment with the needs of members and the broader hospitality industry.
  • Overseeing the work of various committees within the association, including committees focused on membership, education, events, and advocacy, and providing guidance and support to ensure their effectiveness.
  • Working with the Treasurer and Finance Committee to develop and manage the association's budget, monitor financial performance, and ensure responsible stewardship of financial resources.
  • Cultivating relationships with industry partners, sponsors, and other stakeholders to secure support for association activities, including sponsorships, partnerships, and collaborative initiatives that benefit members.
  • Participating in succession planning efforts to identify and develop future leaders within the association, mentoring emerging leaders, and ensuring continuity of leadership and vision over time.
  • Regularly evaluating the effectiveness of association programs, services, and initiatives, soliciting feedback from members, and making data-driven decisions to improve performance and outcomes.

Head Of Academic Board For the Association of Hospitality Management

UENR
01.2022 - 01.2023
  • Serve as a representative for students within the association, advocating for their needs and interests in academic matters. This might involve communicating with faculty or administration about concerns or suggestions for improvement.
  • Organize networking events or opportunities for students to connect with professionals in the hospitality industry. This could involve inviting guest speakers, arranging industry visits, or facilitating mentorship programs.
  • Collaborate with faculty or administration to develop academic support services for students, such as tutoring programs, study groups, or academic advising sessions.
  • Lead committees or working groups focused on specific academic initiatives or projects within the association. This might include curriculum review committees, student engagement committees, or event planning committees.
  • Keep association members informed about academic opportunities, events, and initiatives through regular communication channels such as newsletters and social media.

Intern

REDMANGO HOTEL AND APARTMENTS
Takoradi
10.2022 - 12.2022
  • Checking and restocking inventory of food items, condiments, and supplies in the kitchen to ensure smooth operation during service hours.
  • Helping with the plating and garnishing of dishes before they are served to customers, ensuring that they meet the restaurant's presentation standards.
  • Assisting servers with tasks such as taking orders, delivering food to tables, and addressing customer inquiries or requests.
  • Assisting in the development and testing of new menu items or recipes, providing feedback and suggestions for improvement.
  • Assisting with general cleaning and maintenance tasks throughout the restaurant, including dining areas, restrooms, and storage areas.
  • Undertaking special projects or assignments assigned by kitchen managers or chefs, which may involve research, recipe development, or other culinary tasks.
  • Working collaboratively with other kitchen staff and interns to ensure efficient operation and a positive work environment.

Social media marketer

SDIG
Takoradi
04.2019 - 09.2019
  • Creating engaging and relevant content for various social media platforms based on the brand's identity and target audience.
  • Developing a comprehensive social media strategy aligned with the organization's marketing objectives, including content calendars, campaign planning, and audience targeting.
  • Monitoring and engaging with the audience on social media platforms, responding to comments, messages, and mentions to foster community interaction and build brand loyalty.
  • Tracking key performance metrics such as reach, engagement, and conversion rates to evaluate the effectiveness of social media campaigns and optimize strategies accordingly.
  • Keeping up-to-date with the latest trends, algorithms, and best practices in social media marketing to ensure campaigns remain effective and competitive.
  • Continuously testing new ideas, formats, and strategies to optimize performance and stay ahead of competitors in the rapidly evolving social media landscape.

Secretary and office manager

SDIG
Takoradi
02.2019 - 09.2019
  • Providing administrative support to the organization's leadership team, including scheduling meetings, managing calendars, and handling correspondence.
  • Maintaining accurate records of meetings, decisions, and important documents, including minutes of meetings and official correspondence.
  • Serving as a liaison between the organization's management, staff, and external stakeholders, ensuring clear and effective communication.
  • Drafting, editing, and formatting documents such as reports, memos, and presentations for internal and external distribution.
  • Assisting in the planning and coordination of events, conferences, and workshops organized by the NGO, including logistics, invitations, and materials preparation.
  • Overseeing the day-to-day operations of the office, including managing office supplies, equipment, and facilities, and coordinating with vendors and service providers.
  • Managing the physical office space, including maintenance, repairs, security, and utilities, to ensure a safe and productive work environment.

Education

BSc. - HOSPITAITY MANAGEMENT

University of Energy and Natural Resources (UENR)
Sunyani
01.2020 - 11.2024

West Africa Senior School Certificate Examination - General Arts

SEKONDI COLLEDGE

Skills

  • Microsoft Word
  • Marketing
  • Microsoft Excel
  • Communication skills
  • Power BI
  • Team management
  • SPSS
  • Multi-tasking
  • Data Entry
  • Negotiation Skills
  • Canva
  • Website development
  • Presentation Skills
  • ADR Skills
  • Customer Service
  • Driving
  • Resilient
  • PowerPoint
  • Time management
  • Communication strategies

Certification

  • Data Analytics, GI-kace, 2023
  • Digital Marketing, Grassroots Hub/Soronko Academy, 2019
  • Short HR Certification Course, Chartered Institute of Human Resource Management (CIHRM), Ghana
  • HAPPYTech Program
  • KIC Agritech Challenge
  • Student Venture Program
  • Alternative Dispute Resolution Training, Ghana Chamber of Young Entrepreneurs (GCYE)

Volunteer Experience

Rest Philanthropy Ghana, Volunteer

References

Available upon request

Languages

  • Twi
  • Fante
  • French
  • English, Fluent
  • Twi, Fluent
  • Fante, Fluent
  • French, Below Average

Leadership Experience

  • Vice President, Association Of Hospitality Management, 08/01/22, 05/31/23, Collaborating with the President and other board members to develop and implement the association's strategic goals and initiatives, ensuring alignment with the needs of members and the broader hospitality industry., Overseeing the work of various committees within the association, including committees focused on membership, education, events, and advocacy, and providing guidance and support to ensure their effectiveness., Working with the Treasurer and Finance Committee to develop and manage the association's budget, monitor financial performance, and ensure responsible stewardship of financial resources., Cultivating relationships with industry partners, sponsors, and other stakeholders to secure support for association activities, including sponsorships, partnerships, and collaborative initiatives that benefit members., Participating in succession planning efforts to identify and develop future leaders within the association, mentoring emerging leaders, and ensuring continuity of leadership and vision over time., Regularly evaluating the effectiveness of association programs, services, and initiatives, soliciting feedback from members, and making data-driven decisions to improve performance and outcomes.
  • Head Of Academic Board, Association of Hospitality Management, 08/01/22, 05/31/23, Serve as a representative for students within the association, advocating for their needs and interests in academic matters., Organize networking events or opportunities for students to connect with professionals in the hospitality industry., Collaborate with faculty or administration to develop academic support services for students., Lead committees or working groups focused on specific academic initiatives or projects within the association., Keep association members informed about academic opportunities, events, and initiatives through regular communication channels.
  • Partnership And Team Coordinator, Hult Prize, 11/01/23, 03/31/24, Identify, cultivate, and maintain partnerships with organizations, companies, universities, and other stakeholders aligned with the mission and goals of Hult Prize., Build and nurture relationships with existing partners, sponsors, and donors., Coordinate teams of volunteers, ambassadors, or staff members involved in various aspects of Hult Prize activities., Develop communication strategies to promote Hult Prize initiatives., Work closely with the fundraising team to identify funding opportunities and secure financial support.
  • Organizer, YOTA, Youth On Board Project, 01/01/23, Current, Organize and manage events, workshops, conferences, or forums that provide opportunities for youth engagement., Develop and design programs or initiatives that address the needs and interests of young people., Reach out to young people in the community and recruit participants for YOTA programs., Develop communication strategies to promote YOTA programs and initiatives., Advocate for the needs and interests of young people within the community.

Languages

English
Upper Intermediate
B2
French
Beginner
A1
Twi
Advanced
C1
Fante
Proficient
C2

Timeline

Partnership And Team Coordinator for Hult Prize

UENR
11.2023 - 03.2024

Organizer

YOTA
01.2023 - Current

Front Office Executive

REDMANGO HOTEL AND APARTMENTS
10.2022 - 01.2023

Intern

REDMANGO HOTEL AND APARTMENTS
10.2022 - 12.2022

Vice President For the Association Of Hospitality Management

UENR
01.2022 - 01.2023

Head Of Academic Board For the Association of Hospitality Management

UENR
01.2022 - 01.2023

BSc. - HOSPITAITY MANAGEMENT

University of Energy and Natural Resources (UENR)
01.2020 - 11.2024

Social media marketer

SDIG
04.2019 - 09.2019

Secretary and office manager

SDIG
02.2019 - 09.2019

West Africa Senior School Certificate Examination - General Arts

SEKONDI COLLEDGE
Louisa Yeboah