LOUISA OKWABENG
Accra
Summary
A result-oriented professional with over a decade of relevant experience in client relationship management.
Skilled at developing and fostering productive relationships with new and existing clients. Adept at liaising
and engaging with internal departments and external stakeholders in ensuring effective service delivery and
achievement of company objectives. Proficient in the development and implementation of strategic plans
toward identifying and maximizing opportunities for growth and profitability. Well versed in business
development, marketing and client portfolio management.
Currently seeking an opportunity to leverage qualifications, experience and acquired skills in driving
excellence in client relations and business development
Overview
15
15
years of professional experience
Work History
RETAIL QUALITY ANALYST
CALBANK PLC
07.2022 - Current
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
RELATIONSHIP MANAGER
CALBANK PLC
11.2008 - 07.2022
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Education
Master of Science - MSC INTERNATIONAL BUSINESS
UNIVERSITY OF GHANA
ACCRA,GHANA05.2024
Bachelor of Science - MANAGEMENT STUDIES
UNIVERSITY OF CAPECOAST
05.2007
Skills
NEGOTIATION SKILLS
SALES SKILLS
MARKETING SKILLS
ANALYTICAL SKILSS
Accomplishments
15 YEARS LONG SERVICE AWARD
Timeline
RETAIL QUALITY ANALYST
CALBANK PLC
07.2022 - Current
RELATIONSHIP MANAGER
CALBANK PLC
11.2008 - 07.2022
Master of Science - MSC INTERNATIONAL BUSINESS
UNIVERSITY OF GHANA
Bachelor of Science - MANAGEMENT STUDIES
UNIVERSITY OF CAPECOAST
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