Louis Nketia Yussif
Sunyani
Summary
Dynamic hospitality professional with a strong background in customer relations and medicine knowledge. Committed to enhancing guest experiences and optimizing inventory management to support workplace efficiency. A positive attitude fosters collaborative environments that contribute to overall team success.
Overview
12
12
years of professional experience
Work History
Operation Support Officer
Ernest Chemists Limited
SUNYANI
10.2025 - Current
- Oversaw inventory of pharmaceutical products and supplies, ensuring availability for operations.
- Assisted in maintaining cleanliness of production areas and equipment.
Processed prescription orders and managed patient records efficiently. - Delivered customer service by addressing inquiries regarding medications and health products.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Restocked shelves and prepared expired drugs for return.
- Answered customer questions about prescribed and OTC medications.
Shelf Attendant and System Operation
Baseline Pharmaceutical limited
SUNYANI
07.2020 - 09.2025
- Processed prescription orders and managed patient records efficiently.
- Delivered customer service by addressing inquiries on medications and health products, enhancing customer understanding.
- Facilitated prescription refills and requests for over-the-counter medications and health care products, streamlining customer access.
- Oversaw inventory of pharmaceutical products and supplies, ensuring availability for customer needs.
- Answered customer questions about prescribed and OTC medications.
- Restocked shelves and prepared expired drugs for return.
- Assisted in maintaining cleanliness of production areas and equipment.
Business Attendant
Eusbett Hotel
Sunyani
01.2017 - 01.2019
- Delivered exceptional customer service, contributing to positive guest experiences.
- Handled customer inquiries via phone and email, ensuring timely resolutions.
- Provided technical assistance for hardware and software issues.
- Compiled reports on system performance and customer service metrics to inform operational improvements.
- Documented troubleshooting steps in knowledge base articles.
- Installed and configured computer systems for new users.
- Conducted routine maintenance on IT equipment and systems.
Auditor
Oppongs Enterprise (Wholesales & Retails)
01.2014 - 01.2015
- Conducted audits on internal controls and developed actionable reports on findings to enhance operational effectiveness.
- Reviewed and evaluated internal control systems and financial records to verify accuracy and mitigate risks.
- Conducted comprehensive audits of financial records and operations to identify discrepancies and ensure compliance.
- Analyzed data for inconsistencies and potential risks in transactions.
- Maintained accurate documentation of audit processes and results.
Education
Bachelor of Science - Information Technology
University of Energy And Natural Resources
Sunyani10-2026
Senior High School -
Hope Senior High School
01-2014
Fountain Junior High School
Techiman01-2010
Skills
- Internet Configuration
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Relation
- Medicine Knowledge
- System Operation Knowledge
- Data Entry
- Cybersecurity Student
Hobbies and Interests
- Research
- Music
- T.V Game
- Basketball
- Soccer
- Table Tennis
Languages
English Language and Ashanti Twi
Positions Of Responsibility
Library/Health Prefect (High School), Class captain(Junior High), Bible Studies Coordinator(Scripture Union) Ghana
Personal Information
- Health Status: Good
- Date of Birth: 11/19/94
- Nationality: Ghanaian
- Marital Status: Single
References
- Richmond, supervisor, Baseline Pharmaceutical, Sunyani, 0240-166-801
- Mr. Corley Stephen, Clinical Psychologist, 0542855479
- Ebenezer Antwi, Kharis Creativity and Event, 0245-729-847
Timeline
Operation Support Officer
Ernest Chemists Limited
10.2025 - Current
Shelf Attendant and System Operation
Baseline Pharmaceutical limited
07.2020 - 09.2025
Business Attendant
Eusbett Hotel
01.2017 - 01.2019
Auditor
Oppongs Enterprise (Wholesales & Retails)
01.2014 - 01.2015
Bachelor of Science - Information Technology
University of Energy And Natural Resources
Senior High School -
Hope Senior High School
Fountain Junior High School