LORETTA DZIFA ATTAKEY
Accra
Summary
Results-driven IT Assistant Administrator with a proven track record of delivering seamless customer support and collaborative team performance. Highly organized and deadline-focused, with strong communication and people management skills. Detail-oriented and dependable, consistently ensuring timely issue resolution and client satisfaction. Experienced in troubleshooting and customer service, with well-developed analytical and problem-solving abilities that support fast-paced operational environments.
Overview
11
11
years of professional experience
Work History
Assistant Administrator -IT
Ghana Education Trust Fund
Accra
03.2022 - Current
- Issue Resolution – Adept at diagnosing and resolving technical and operational challenges swiftly and efficiently.
- Collaborative Team Development – Skilled in nurturing positive team dynamics and fostering a culture of cooperation.
- Strategic Planning & Organization – Capable of managing multiple priorities and structuring tasks for optimal efficiency.
- Multitasking Excellence – Proven ability to handle diverse responsibilities in fast-paced, high-pressure environments.
- Team Leadership & Coordination – Experienced in managing teams, aligning efforts with organizational goals.
- Strong Professional Work Ethic – Reliable, accountable, and driven by a commitment to excellence.
- Effective Supervision & Guidance – Competent in overseeing team activities and mentoring colleagues toward success.
National Service Person
Ghana Education Trust Fund
Accra
09.2018 - 09.2019
- National Service Personnel Quick Learning skills were developed through General Installation and Maintenance of software and hardware Systems in the organization
- Successfully resolved technical PC issues of staff to ensure business continuity
- Responsible for records of scholarship applicants and retrieving both soft and hard copies when needed
- Gained Computer Proficiency skills when accurately configuring and updating computer systems in the organization
- Helping Other Colleagues troubleshoot problems efficiently
- Energetic and self-motivated individual.
IT Intern
Ho Technical University
07.2015 - 09.2015
- Identifying and reporting system issues to the manager
- Excellent communication skills through getting users trained on how to network and communicate
- Resolving internet and network issues to enhance productive schoolwork of students
- Assisting lecturers find solutions to problems in the systems.
IT Consultant/ Personal Assistant
Data Enterprise
06.2014 - 01.2015
- Helping the organization with its data and record keeping
- Analyzing the IT systems and structures that were put in place
- Convincing the staff both illiterate and educated to use more resourceful ways to keep records and be able to report all day-to-day activities
- Keeping records of transactions that go on daily in and outside the organization and keen on paying attention to detail
- Provided onsite Training
- Monitored multiple databases to keep track of all company inventory making me time conscious
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Education
Master of Arts - IT LAW
University of Ghana
Accra Ghana02-2025
Certification - Introduction to Cybersecurity
Cisco
United States Of America03.2022
Professional Certification - Cyber Security
ISC2
UNITED STATES02-2022
Master of Science - Cyber Security
Newcastle University
Newcastle Upon Tyne08.2020
BSc - Information Technology
Ghana Technology University College
06.2018
IPMC Professional in Database Technology -
IPMC College of Technology
07.2016
Diploma - Information Technology
Ghana Technology University College
06.2015
WASSCE - General Arts
Akosombo International School
05.2013
Skills
- Strategic Planning & Organization
- Multitasking Excellence
- Team Leadership & Coordination
- Strong Professional Work Ethic
- Effective Supervision & Guidance
- IT compliance
- Technical troubleshooting
References
Mr. Benjamin Adutwum Boateng
E-mail - Benjamin.boateng@getfund.gov.gh
INTERESTS
TRAININGS, WORKSHOPS AND SEMINARS , MARCH 2013 Success Conference by the LEC Foundation Theme: Defying all Odds . Extra Curricular Activities and Achievements/Interest Activities , Researching ideas and trends in the world of Technology Basketball, Music, research and reading.
Timeline
Assistant Administrator -IT
Ghana Education Trust Fund
03.2022 - Current
National Service Person
Ghana Education Trust Fund
09.2018 - 09.2019
IT Intern
Ho Technical University
07.2015 - 09.2015
IT Consultant/ Personal Assistant
Data Enterprise
06.2014 - 01.2015
Certification - Introduction to Cybersecurity
Cisco
Master of Science - Cyber Security
Newcastle University
BSc - Information Technology
Ghana Technology University College
IPMC Professional in Database Technology -
IPMC College of Technology
Diploma - Information Technology
Ghana Technology University College
WASSCE - General Arts
Akosombo International School
Master of Arts - IT LAW
University of Ghana
Professional Certification - Cyber Security
ISC2
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