Lordina Joana Addae Williams
Cape Coast
Summary
Dynamic sales professional with a proven track record at Deep Dish Eatery, excelling in customer relationship management and complaint resolution. Adept at developing sales strategies and fostering loyalty through effective communication. Recognized for enhancing customer satisfaction and driving sales growth through personalized service and active listening.
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Diligent professional offering experience in aggressively promoting and selling products to achieve company quotas and expectations. Accommodating, welcoming, and skilled in recommending merchandise based on individual requirements.
Overview
4
4
years of professional experience
4039
4039
years of post-secondary education
Work History
Salesperson
Deep Dish Eatery
Cape Coast
02.2024 - Current
- Assisted customers with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash transactions and processed customer payments efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Developed strong relationships with regular customers to enhance loyalty.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Sales Associate
Jobewill Prepaid Service
Cape Coast
03.2023 - 10.2023
- Processed customer transactions efficiently and accurately.
- Provided product information to enhance customer understanding.
- Maintained organized displays of prepaid products and services.
- Addressed customer inquiries and resolved issues promptly.
- Monitored inventory levels to ensure product availability.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
Teacher
Happy Heart Nursery
Cape Coast
08.2022 - 11.2022
- Supervised children during playtime and educational activities.
- Implemented classroom management strategies to create a positive environment.
- Assisted in organizing events and activities for children's development.
- Maintained a clean and safe classroom environment for learning.
- Utilized creative materials to support children's learning experiences.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Utilized technology-based learning tools to enhance classroom instruction.
Education
Ola Girls Senior High School
Volta, Ghana Sakumono Complex
Accra, Ghana Skills
- Customer relationship management
- Sales strategy development
- Customer education
- Complaint resolution
- Relationship building
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Adaptive selling techniques
- Sales demonstration
- Complaint handling
- Consultative selling
- Social selling
- Sales presentations
- Active listening
- Territory management
- Customer engagement
- Sales process
- Beauty product demonstration
- Account management
- Follow-up communications
- Customer service
- Customer care
- Sales management
- Networking
- Contact follow-up
- Sales development
Timeline
Salesperson
Deep Dish Eatery
02.2024 - Current
Sales Associate
Jobewill Prepaid Service
03.2023 - 10.2023
Teacher
Happy Heart Nursery
08.2022 - 11.2022
Ola Girls Senior High School
Sakumono Complex