Lois Amponsah Duedu
Accra
Overview
2
2
years of professional experience
Work History
Payment Analyst Banking (National Service)
GCB PLC
11.2023 - Current
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Enhanced payment processing efficiency by streamlining procedures and implementing
- Managed the reconciliation of accounts payable and receivable, ensuring accuracy in financial reporting.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
- Boosted customer satisfaction with timely and accurate processing of various payment methods.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to ensure compliance in all payment processes.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
Intern
Mazars Ghana
04.2022 - 09.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Supported financial forecasting by accurately processing expense reports.
Education
Chattered Accountant Certification (Associate) - Accounting
Institute of Chartered Accountants Ghana
Accra, GhanaBachelor Of Science - Accounting
University of Professional Studies Accra
Accra, Ghana09.2023
Skills
- Electronic Funds Transfer
- Transaction monitoring
- Payment Processing
- Dispute Resolution
- Collections Management
- Customer service support
- Relationship Building
- Microsoft Excel
- Financial records and reporting
- Accurate payment posting
- Account Reconciliation
- Team Bonding
- Generally Accepted Accounting Principles
- Research and due diligence
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Payment Analyst Banking (National Service)
GCB PLC
11.2023 - Current
Intern
Mazars Ghana
04.2022 - 09.2022
Chattered Accountant Certification (Associate) - Accounting
Institute of Chartered Accountants Ghana
Bachelor Of Science - Accounting
University of Professional Studies Accra