Liticia Ntori
Kumasi,Ashanti region
Summary
Motivated kitchen worker ready to build foundation in food service. Eager to learn all kitchen roles and contribute to team success. Dependable, reliable and hardworking with basic cleaning, sanitizing and stock management skills.
Overview
1
1
year of professional experience
Work History
Dishwasher
Waldorf Astoria Hotel
10.2021 - 10.2022
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Waiter
Waldorf Astoria Hotel
10.2021 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Certificate - Electrical Installation Works
Kumasi Technical Institute
Ghana 04.2008
Skills
- Kitchen Equipment Use
- Health Code Requirements
- Multitasking Abilities
- Utensils and Equipment
- Dishwasher Operation
- Stocking and Replenishing
- Table Bussing
- Chemical Use
- Performance Improvement
- Clearing Debris
- Floor Scrubbing
- Customer Needs Assessments
- Kitchen Assistance
- Cleaning and Sanitizing
- Chopping Vegetables
- Time Management
- Training and Development
- Safety and Sanitation Standards
- Interactive Communication Skills
- Suggestive Selling
- Machine Operation
- Garbage Disposal
- Hospitality and Accommodation
- Sweeping and Mopping
- Customer Service Excellence
- Hand Trucks
- Organizational Strengths
- Place Settings
- Hazardous Chemical Handling
- Restocking Skills
- Inventory Management
Languages
English
Upper intermediate (B2)
Timeline
Dishwasher
Waldorf Astoria Hotel
10.2021 - 10.2022
Waiter
Waldorf Astoria Hotel
10.2021 - 10.2022
High School Certificate - Electrical Installation Works
Kumasi Technical Institute
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