Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lisa Dzani

Lisa Dzani

Accra

Summary

Accomplished Manager with 3 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.

Accomplished Rental Manager with 6 years of experience delivering superior rental service assistance and customer care. Successfully introduced customers to rental options and drove sales. Upbeat professional dedicated to answering questions and resolving problems.

Overview

7
7
years of professional experience

Work History

Administrative Manager

Health Top Up Services Ltd.
Accra
09.2022 - 08.2023


  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Verified customer information for orderly, up-to-date online systems.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Airbnb Host

Christiana Apartments
Accra
08.2016 - 02.2023
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Answered telephones to assist customers and resolve issues.
  • Employed sales techniques to boost sales and services.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Assist guests at check-in, providing information on various services within the home and places of interest around Monroe.

Administrative Assistant

Ghana Revenue Authority
Accra
10.2020 - 08.2021
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Virtual Assistant Course (No Degree) - Virtual Assistant

ALX Africa
Africa
10.2022

Bachelor Of Business Administration - Business Administration

University of Professional Studies, Accra
Ghana
09.2020

High School Diploma -

Ghana National College
Cape Coast , Ghana
05.2016

Skills

  • Customer service
  • People skills
  • Work ethic
  • Decision Making
  • Administrative Leadership
  • Vacancy Marketing
  • Clear Communication
  • Data Entry
  • Property Showing
  • Customer Relations
  • Microsoft Office
  • QuickBooks
  • Complex Problem Solving
  • Customer Relationship Management
  • Administrative Support
  • Checking Guests In and Out

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Administrative Manager

Health Top Up Services Ltd.
09.2022 - 08.2023

Administrative Assistant

Ghana Revenue Authority
10.2020 - 08.2021

Airbnb Host

Christiana Apartments
08.2016 - 02.2023

Virtual Assistant Course (No Degree) - Virtual Assistant

ALX Africa

Bachelor Of Business Administration - Business Administration

University of Professional Studies, Accra

High School Diploma -

Ghana National College

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Lisa Dzani