LINDA ESI MIIMI BOAMAH
Agona Odoben
Summary
Adept at fostering client relationships and resolving complaints, I significantly enhanced customer satisfaction at Anais Consult. My expertise in database management and innate ability to develop trust with clients propelled business growth at Zipline Security Services Ltd, showcasing my blend of technical and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Representative
Anais Consult
02.2022 - 12.2024
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over the phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Business Development Manager
Zipline Security Services Ltd
11.2019 - 02.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision-makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Education
High National Deploma - Computer Science
Accra Technical University
Accra, Ghana08-2025
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Database management
- Account management
Researching.
I enjoy staying updated on my tasks to ensure I remain relevant at work and keep up with the demands of my job.
Additional Information
As a computer scientist, I have been exposed to the world of technology and have the ability to analyze and manage systems. This helps me identify which systems are beneficial and will best serve my customers
Timeline
Senior Customer Service Representative
Anais Consult
02.2022 - 12.2024
Business Development Manager
Zipline Security Services Ltd
11.2019 - 02.2022
High National Deploma - Computer Science
Accra Technical University
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