Linda Abena Owusu
Tema
Summary
A self-motivated, responsible and resourceful person. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Seasoned Assistant Director knowledgeable about all areas of business operations. Offering years of experience in business planning, operations and team management.
Overview
5
5
years of professional experience
Work History
ASSISTANT TO THE DIRECTOR OF QUALITY ASSURANCE
DATALINK INSTITUTE OF BUSINESS AND TECHNOLOGY
05.2023 - Current
- Responsible for registration of new students and making of their admission letters
- Responsible for seeing to the day to day administrative works for students service department
- Responding to the online inquiries from prospective students
- Cordination and invigilating of examination both for the masters level and undergraduate
- Assisting the director of quality assurance
- Using excel sheet to generate Id numbers for new students.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of the director.
- Implemented time-saving strategies that optimized workflow efficiency within the office environment.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
NATIONAL SERVICE PERSONNEL
SOS children's village Ghana
10.2021 - 10.2022
- Assistant to the Sponsorship Officer of SOS Ghana.
- Formulated sponsorship proposals and ensured sponsorship requirements were met.
- Investigated sponsorship opportunities from various organisations in support of the SOS children's village
- Assisted the Finance Department
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Assisted and led various charity donations received and sent out of the organisation.
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
- Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
- Nurtured problem-solving capabilities by identifying challenges faced by communities and implementing strategic solutions accordingly.
- Fostered cross-cultural understanding by engaging with individuals from diverse backgrounds during service assignments.
- Expanded network of professional contacts through collaboration with organizations in both public and private sectors during service period.
EXHIBITION OFICCER
Electoral Commission Ghana
09.2020
- Carried out day-day-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Identified issues, analyzed information and provided solutions to problems.
NRL (NAME REFERENCE LIST)OFFICER
Electoral commission Ghana
12.2020
- Attended to a large volume of people
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Increased employee satisfaction with constructive performance evaluations and targeted feedback.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
REGISTRATION OFICCER
Electoral Commision Ghana
06.2020 - 07.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Served customers and followed outlined steps of service
- Maintained energy and enthusiasm in fast-paced environment.
SALES PERSONNEL/CUSTOMER SERVICE AGENT
Vodafone Ghana- Smice digital
12.2019 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
ATTACHMENT, TALLY CLERK
Ghana Ports and Habour Authorities
06.2019 - 07.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency
- Carried out day-day-day duties accurately and efficiently
- Located items by referring to location cards and current marking system, counting to verify accuracy
- Unloaded conveyances and moved supplies by handcart or other non-mechanized conveyance, creating tally sheet to record details of receipt overages or shortages.
Education
Master of Science - STRATEGIC MANAGEMENT
DATA LINK INSTITUTE OF BUSINESS AND TECHNOLOGY
TEMA COMMUNITY 1109.2024
BSC - Business Administration, Marketing
Datalink Institute of Business and Technology
01.2022
WASCE -
Swedru Senior High School
01.2017
BECE -
Paul Methodist Primary And Jhs
01.2014
Skills
- Customer Service Oriented
- Interpersonal skills
- Report Writing
- Strategic planning
- Problem solving
- Excellent skills in communication and marketing
- Attention to detail
- Excellent skills in sales and management
- Excellent computer skills
- Result oriented person
- Excellent skills in managing and building customer relationships
- Multitasking abilities
Languages
English
References
- Dr. Patrick Kudjo (Academic Director, Data Link Institute of Business and Technology) 0243173693
- Dr. Abigail Adjei ( Director of Quality Assurance, Data Link Institute of Business and Technology) 0543919902
- Dr. Kyei ( MSC strategic management Lecturer, Data Link Institue) 0543215069
- Mr. Amedeker, (Head of Marketing Department, Datalink Institute ), 0244214018
- Mr Emmanuel Arhin, ( GPHA union president ), 0240211178
- Mr. Brobbey, ( returning officer EC, tema ), 0244688943
- Yaw Kyei-Baffourr, ( manager smice digital, KTA ), 0504200020
Hobbies and Interests
- Reading
- Solving puzzles
- Socializing with friends and family.
Timeline
ASSISTANT TO THE DIRECTOR OF QUALITY ASSURANCE
DATALINK INSTITUTE OF BUSINESS AND TECHNOLOGY
05.2023 - Current
NATIONAL SERVICE PERSONNEL
SOS children's village Ghana
10.2021 - 10.2022
NRL (NAME REFERENCE LIST)OFFICER
Electoral commission Ghana
12.2020
EXHIBITION OFICCER
Electoral Commission Ghana
09.2020
REGISTRATION OFICCER
Electoral Commision Ghana
06.2020 - 07.2020
SALES PERSONNEL/CUSTOMER SERVICE AGENT
Vodafone Ghana- Smice digital
12.2019 - 01.2020
ATTACHMENT, TALLY CLERK
Ghana Ports and Habour Authorities
06.2019 - 07.2019
Master of Science - STRATEGIC MANAGEMENT
DATA LINK INSTITUTE OF BUSINESS AND TECHNOLOGY
BSC - Business Administration, Marketing
Datalink Institute of Business and Technology
WASCE -
Swedru Senior High School
BECE -
Paul Methodist Primary And Jhs
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