Summary
Overview
Work History
Education
Skills
Current Employer
Personal Information
References
Timeline
Generic

Linda Queenster Osei

Baltimore

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

7
7
years of professional experience

Work History

Sales Representative

Daz & Company
04.2024 - Current
  • Developed and maintain strong relationships with key clients resulting in a high client retention rate of 85%.
  • Train new hires on company products /services, sales technique and objection handling strategies.
  • Resolve customer complaints and issues promptly while maintaining positive relationship with clients.
  • Deliver presentation to potential clients, effectively communicating features and benefits of products/ services.
  • Provide on going support and account management for existing clients, ensuring customer satisfaction and retention

Business Manager

Online Retail
01.2023 - 02.2024
  • Photograph and write descriptions on items to put online
  • Promoting and Marketing of female apparels
  • Create professional online merchandise display
  • Receive and respond to customer enquiries.

Administrative Secretary

RealITSolutions GH (Kwashieman)
04.2021 - 03.2022
  • Operate office equipment such as voice mail messaging systems, and use of word processing, spreadsheet or other software applications to prepare reports, invoices, letters in case of histories and records
  • Coordinates and directs office services such as records and contacting management and/or personnel for related duties to aid executives
  • Prepares and maintains records to report and make (if needed) recommendation for solutions to problems and order of concerns
  • Represents and assists the immediate supervisor and/or executives at meetings through telephone and in writing as needed
  • Oversee daily office duties including facility contracts payments notices and insurance certificates.

Auditing Department

Volta River Authority (National Service)
09.2019 - 02.2020
  • Filling of employee document
  • Receiving calls and forwarding emails to the director and other employees
  • Receive sort and distribute daily mail and deliveries to the Audit department staffs
  • Perform other clerical duties such as filing, photocopying and printing.

Reception

Golden Star Bogoso/Prestea
01.2018 - 01.2018
  • Answering, screening, and forwarding incoming calls
  • Receiving and sorting daily mail
  • Assisting visitors to the appropriate personnel offices
  • Ensure reception area is tidy and presentable, with all necessary stationery and materials (eg: pens, forms and brochures
  • Update calendar and schedule meetings
  • Arrange travel and accommodation and prepare vouchers.

Education

Bachelor of Technology, Secretaryship and Management -

Accra Technical University
Accra, Tudu
12.2022

Higher National Diploma (HND), Secretaryship and Management -

Accra Technical University
Accra, Tudu
01.2019

WASSCE, General Arts -

Top Accountancy and Secretaryship college
Accra, New town
01.2013

BECE -

Huni-Valley Junior High School
Ghana
01.2009

Skills

  • Excellent Communication
  • Microsoft Office Suite (Excel, Word, PowerPoint, Access)
  • Strong interpersonal and communication skills
  • Time management abilities
  • Task Prioritization
  • Active Listening
  • Business marketing
  • Business Administration
  • Project Management
  • Problem Solving techniques
  • Business Growth Initiatives
  • Client Relationship Management
  • Professionalism
  • Problem-solving abilities

Current Employer

Entrepreneur (Online Retail)

Personal Information

  • Title: Management and Secretariateship
  • Nationality: Ghanaian

References

  • Matteo Fausty 551-497-2854 , Manager Daz & Co
  • Mr. Aryan Shaw 667-471-8808, Corporate trainer, Daz & Co
  • Mrs. Mariam Dopey Amegatcher, 024-410-3851, Director Secretary Audit, Volta River Authority
  • MR. Kofi Bremang Amponsah, 024-130-1919, HR Officer, Golden Star Bogoso/Prestea
  • MR. Amos Abugri, 0243473530, Software Developer, Volta River Authority & RealITSolutions

Timeline

Sales Representative

Daz & Company
04.2024 - Current

Business Manager

Online Retail
01.2023 - 02.2024

Administrative Secretary

RealITSolutions GH (Kwashieman)
04.2021 - 03.2022

Auditing Department

Volta River Authority (National Service)
09.2019 - 02.2020

Reception

Golden Star Bogoso/Prestea
01.2018 - 01.2018

Higher National Diploma (HND), Secretaryship and Management -

Accra Technical University

WASSCE, General Arts -

Top Accountancy and Secretaryship college

Bachelor of Technology, Secretaryship and Management -

Accra Technical University

BECE -

Huni-Valley Junior High School

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Linda Queenster Osei