Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Certification
Timeline
Accomplishments
Work Availability
Affiliations
Work Preference
Languages
Software
Interests
Hi, I’m

Linda Naa Saaku Boye

Accra
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Linda Naa Saaku Boye

Summary

Dedicated Customer Service Professional with 12 years experience and 1 year experience in Information Technology (IT). A solid team player with a positive demeanor with proven skills in establishing rapport with clients. A self-driven woman who is always committed to learning new things and and finding solutions to challenges. Committed to increase profitability and drive business results.

Overview

12
years of professional experience
1
Certification

Work History

Social Security and National Insurance Trust

Benefits Officer
10.2020 - Current

Job overview

  • Spearhead the investigation of survivors’ benefits claims submitted to my branch of operation; ensuring that claims are paid to the beneficiaries promptly and accurately.
  • Process old-age pensions, lump sums, invalidity and emigration benefit applications within the stipulated turn-around-time.
  • Assist customers with general enquiries.
  • Have acted as the Benefits Unit Manager for over 3 years in the absence of the substantive Manager.
  • Have been recognized as a high flyer consecutively for 4 years.

Social Security and National Insurance Trust

Administrative Associate
01.2016 - 01.2020

Job overview

  • Managed the smooth running of the department; staff welfare, organizing meetings and conferences, keeping a filing system and preparing memoranda
  • Prepared reports in collaborations with banks across Ghana resulting in GHs 1million unclaimed pensions of deceased pensioners retrieved annually for the organization
  • Collaborated with the Ghana Pensioners Association for list of deceased pensioners to avoid payment to theory respective accounts in order to curb revenue leakage for the organization

Social Security and National Insurance Trust

Contact Centre Executive
01.2013 - 01.2016

Job overview

  • Maintained 90% of Customer complaint handling target at the SSNIT Contact Centre, worked closely with team members across the organization in handling 80-100 customer complaints per day, commended by management for efficiency and positive attitude
  • Built consensus and increased collaboration between Contact Centre staff and operational teams to promote efficiency; achieved 140% of tele-sales target

GCB Bank PLC

Swift Officer- Bank of Ghana Unit
01.2013 - 12.2013

Job overview

  • Reconciled transactions between Bank of Ghana and GCB Bank PLC on a daily basis
  • This ensured that transactions which were unsuccessful were quickly retrieved and resolved to ensure the banking system was sanitized.
  • I managed approximately 100 reconciliations everyday.

University of Ghana, Language Centre

Teaching & Research Assistant
01.2011 - 12.2012

Job overview

  • Spearheaded general support to research, teaching and administrative at the Centre
  • Provided tutorials for students between 50 -70 weekly after main lessons
  • Facilitated group work during lectures and marked assignment under the supervision of lecturers

GCB Bank PLC

Customer Experience Executive
01.2010 - 12.2010

Job overview

  • Processed customers’ ATM/ Mobile Banking requests submitted at my branch
  • Ensured inquiries from customers were professionally handled and resolution provided for complaints logged.
  • Built consensus and increased collaboration between branch and departments for excellent satisfaction
  • I attended to over 100 customers everyday ensuring that all issues raised by them were promptly resolved and for those that could not be resolved immediately, I was in constant communication with them and ensured issued raised were resolved.

Education

GHANA INSTITUTE OF JOURNALISM
Accra, Ghana

Master of Arts from Public Relations
01.2023

UNIVERSITY OF GHANA
Accra, Ghana

Bachelor of Arts (BA) from English and Political Science
01.2011

Skills

  • Microsoft Office Suites
  • Basic knowledge on SQL
  • Basic knowledge in programming and databases
  • Basic knowledge in Python
  • Basic knowledge in Linux
  • Basic knowledge in SHELL
  • Basic knowledge in Technical support ticketing

Additional Information

Volunteers Platform

Hobbies and Interests

  • Music
  • Reading communication journals
  • Fixing gadgets and finding solutions to complex issues

Certification

Google Cybersecurity Professional Certificate- Google Coursera (October, 2024)

Certified in Cybersecurity (entry-level)- ISC2 (December, 2024

IBM IT Support Professional Certificate- Google Coursera (March, 2025)

COMPTIA Security + -currently pursuing

Timeline

Benefits Officer

Social Security and National Insurance Trust
10.2020 - Current

Administrative Associate

Social Security and National Insurance Trust
01.2016 - 01.2020

Contact Centre Executive

Social Security and National Insurance Trust
01.2013 - 01.2016

Swift Officer- Bank of Ghana Unit

GCB Bank PLC
01.2013 - 12.2013

Teaching & Research Assistant

University of Ghana, Language Centre
01.2011 - 12.2012

Customer Experience Executive

GCB Bank PLC
01.2010 - 12.2010

Google Cybersecurity Professional Certificate- Google Coursera (October, 2024)

Certified in Cybersecurity (entry-level)- ISC2 (December, 2024

IBM IT Support Professional Certificate- Google Coursera (March, 2025)

COMPTIA Security + -currently pursuing

GHANA INSTITUTE OF JOURNALISM

Master of Arts from Public Relations

UNIVERSITY OF GHANA

Bachelor of Arts (BA) from English and Political Science

Accomplishments

  • Supervised team of five staff members consistently for 4 years in the absence of my Manager.
  • Named high flyer for 4 consecutive years by my Establishment.
Availability
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Affiliations

  • ISC2 MEMBER

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work from home optionCareer advancementWork-life balanceHealthcare benefitsFlexible work hours

Languages

English
Bilingual or Proficient (C2)
French
Intermediate (B1)

Software

SPREADSHEETS

Interests

COMMUNITY INVOLVEMENT (VOLUNTEERING)

LEADERSHIP

Linda Naa Saaku Boye