Hi, I’m
Linda Naa Saaku Boye
Accra
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated Customer Service Professional with 12 years experience and 1 year experience in Information Technology (IT). A solid team player with a positive demeanor with proven skills in establishing rapport with clients. A self-driven woman who is always committed to learning new things and and finding solutions to challenges. Committed to increase profitability and drive business results.
Overview
12
years of professional experience
1
Certification
Work History
Social Security and National Insurance Trust
Benefits Officer
10.2020 - Current
Job overview
- Spearhead the investigation of survivors’ benefits claims submitted to my branch of operation; ensuring that claims are paid to the beneficiaries promptly and accurately.
- Process old-age pensions, lump sums, invalidity and emigration benefit applications within the stipulated turn-around-time.
- Assist customers with general enquiries.
- Have acted as the Benefits Unit Manager for over 3 years in the absence of the substantive Manager.
- Have been recognized as a high flyer consecutively for 4 years.
Social Security and National Insurance Trust
Administrative Associate
01.2016 - 01.2020
Job overview
- Managed the smooth running of the department; staff welfare, organizing meetings and conferences, keeping a filing system and preparing memoranda
- Prepared reports in collaborations with banks across Ghana resulting in GHs 1million unclaimed pensions of deceased pensioners retrieved annually for the organization
- Collaborated with the Ghana Pensioners Association for list of deceased pensioners to avoid payment to theory respective accounts in order to curb revenue leakage for the organization
Social Security and National Insurance Trust
Contact Centre Executive
01.2013 - 01.2016
Job overview
- Maintained 90% of Customer complaint handling target at the SSNIT Contact Centre, worked closely with team members across the organization in handling 80-100 customer complaints per day, commended by management for efficiency and positive attitude
- Built consensus and increased collaboration between Contact Centre staff and operational teams to promote efficiency; achieved 140% of tele-sales target
GCB Bank PLC
Swift Officer- Bank of Ghana Unit
01.2013 - 12.2013
Job overview
- Reconciled transactions between Bank of Ghana and GCB Bank PLC on a daily basis
- This ensured that transactions which were unsuccessful were quickly retrieved and resolved to ensure the banking system was sanitized.
- I managed approximately 100 reconciliations everyday.
University of Ghana, Language Centre
Teaching & Research Assistant
01.2011 - 12.2012
Job overview
- Spearheaded general support to research, teaching and administrative at the Centre
- Provided tutorials for students between 50 -70 weekly after main lessons
- Facilitated group work during lectures and marked assignment under the supervision of lecturers
GCB Bank PLC
Customer Experience Executive
01.2010 - 12.2010
Job overview
- Processed customers’ ATM/ Mobile Banking requests submitted at my branch
- Ensured inquiries from customers were professionally handled and resolution provided for complaints logged.
- Built consensus and increased collaboration between branch and departments for excellent satisfaction
- I attended to over 100 customers everyday ensuring that all issues raised by them were promptly resolved and for those that could not be resolved immediately, I was in constant communication with them and ensured issued raised were resolved.
Education
GHANA INSTITUTE OF JOURNALISMAccra, Ghana
Master of Arts from Public Relations
01.2023
UNIVERSITY OF GHANAAccra, Ghana
Bachelor of Arts (BA) from English and Political Science
01.2011
Skills
- Microsoft Office Suites
- Basic knowledge on SQL
- Basic knowledge in programming and databases
- Basic knowledge in Python
- Basic knowledge in Linux
- Basic knowledge in SHELL
- Basic knowledge in Technical support ticketing
Additional Information
Volunteers Platform
Hobbies and Interests
- Music
- Reading communication journals
- Fixing gadgets and finding solutions to complex issues
Certification
Google Cybersecurity Professional Certificate- Google Coursera (October, 2024)
Certified in Cybersecurity (entry-level)- ISC2 (December, 2024
IBM IT Support Professional Certificate- Google Coursera (March, 2025)
COMPTIA Security + -currently pursuing
Timeline
Benefits Officer
Social Security and National Insurance Trust
10.2020 - Current
Administrative Associate
Social Security and National Insurance Trust
01.2016 - 01.2020
Contact Centre Executive
Social Security and National Insurance Trust
01.2013 - 01.2016
Swift Officer- Bank of Ghana Unit
GCB Bank PLC
01.2013 - 12.2013
Teaching & Research Assistant
University of Ghana, Language Centre
01.2011 - 12.2012
Customer Experience Executive
GCB Bank PLC
01.2010 - 12.2010
Google Cybersecurity Professional Certificate- Google Coursera (October, 2024)
Certified in Cybersecurity (entry-level)- ISC2 (December, 2024
IBM IT Support Professional Certificate- Google Coursera (March, 2025)
COMPTIA Security + -currently pursuing
GHANA INSTITUTE OF JOURNALISM
Master of Arts from Public Relations
UNIVERSITY OF GHANA
Bachelor of Arts (BA) from English and Political Science
Accomplishments
- Supervised team of five staff members consistently for 4 years in the absence of my Manager.
- Named high flyer for 4 consecutive years by my Establishment.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- ISC2 MEMBER
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work from home optionCareer advancementWork-life balanceHealthcare benefitsFlexible work hoursLanguages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Software
SPREADSHEETS
Interests
COMMUNITY INVOLVEMENT (VOLUNTEERING)
LEADERSHIP
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