LINDA KYEI
Communications Specialist
Accra
Summary
Experienced Communications Specialist with over three years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Quality Improvement Associate
02.2022 - Current
- Perform quality checks and coaching activities to ensure Bima is meeting the highest standards of business ethics, customer education and customer satisfaction.
- Call registered customers to assess their knowledge of policies they have been sold.
- Grade Telesales/Customer Service/Mobile Associates in terms of quality of sale and quality of customer service based on the responses received from customers and based on listened calls.
- Re-educate customers on products during the quality check process.
- Use the information collected during the quality checks to prepare and conduct relevant training activities for Telesales/Customer Service/Mobile Associates.
Telesales Associate
Bima Insurance, Milvik Ghana Ltd
03.2021 - Current
- Make calls to a range of potential customers (potential and existing) to educate them about all aspects of BIMA’s products and services and be able to answer their questions and concerns with a view to them engaging with and buying BIMA’s products and services
- Attend to customer enquiries and complaints.
- Record all customer and transaction information using Bima tools and systems.
- Provide the highest quality of service to our customers, keeping them updated with the latest information regarding BIMA’s products, services, policies & procedures.
- Handling of customer objections in any interaction by determining the cause of the objection and selecting and explaining the best solution to address them.
- Upsell further appropriate products and services to existing customers.
- Meet or exceed sales and other goals whilst doing so in accordance with BIMA’s standards of professionalism, quality and conduct.
Executive Communications Assistant-Intern
CEO Network Ghana
10.2020 - 12.2020
- Include;
- Creating content for website-CEO Network Ghana
- Manage the program of activities to enable the arrangement of strategic meetings.
- Auditing of social media content on various social media handles and addressing deficiencies and discrepancies that resulted in the social media contents.
- Generate newspaper report of CEOs to enable the CEO to make informed decisions at the organization.
- Welcoming clients and visitors in a receptive manner.
Customer Service Officer
Ghana Airports Company Limited
09.2019 - 10.2020
- Responsibilities includes;
- Monitoring to ensure distressed passengers are assisted promptly.
- Proactively enquiring, approaching and offering quality customer service to passengers to create lasting service experiences.
- Validating boarding passes of passengers and resolving discrepancies to facilitate a smooth transition.
- Aiding passengers with the facilitation processes-embarking and disembarking procedures, taking customer feedback to improve upon services rendered.
- Liaising with colleagues in other departments and units to resolve customer and passenger queries and complaints.
Intern
Unique Insurance Company Limited
06.2018 - 08.2018
- Underwriting of insurance policies and assisting in the renewal of insurance policies
- Review the current insurance policies of clients and assist them in making informed decisions
- Issuing of motor stickers and policy documents as and when required.
- Managing insurance documents of clients needed tobe filed and kept in the company repository.
Intern
Elah Law Offices
06.2017 - 01.2018
- Maintaining organised filing system documenting business operations
- Handling emails and written business correspondence on behalf of senior office staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Teaching Assistant
Freedom Baptist Academy
09.2014 - 08.2015
- Assisting the main staff to monitor the students
- Teaching students phonetics
- Assisting students develop their writing skills
- Drove social, emotional, intellectual and physical development through age-appropriate activities
- Maintained student safety inside and outside classrooms in line with school safeguarding policies
- Helped students master learning concepts through one-on-one and small group tutoring
- Initiatives and Achievements (Ghana Airport Company Limited), I was elected as the deputy team secretary and appraised as the top service personnel in the month of January & March 2020
- I was evaluated as the best national service personnel in the customer service unit
- (Bima Insurance, Milvik Ghana)
- Advanced from Telesales Associate to Quality Improvement Associate quickly as result of fast paced self -development and evident capable achievements
- Social Responsibility
- Lindan Foundation
- Co-ordinated a group of volunteers to donate basic necessities to the ‘Homeless At Home For
- Street Kids' (Kaneshie).
Education
BA - Communication Studies
Ghana Institute of Journalism
09.2015 - 05.2019
Senior Secondary Certificate -
West African
11.2011 - 08.2014
WASSCE - undefined
St. Peter's International School
Basic Education Certificate Examination (BECE -
Archbishop Porter Girls Secondary School
01.2009 - 01.2011
Skills
Computer skills (MS Office, MS Excel, E-mail, PowerPoint, Teams)undefined
Accomplishments
(Ghana Airport Company Limited)
I was elected as the deputy team secretary and appraised as the top service personnel in the month of January & March 2020.
I was evaluated as the best national service personnel in the customer service unit.
(Bima Insurance-Milvik Ghana)
Advanced from Telesales Associate to Quality Improvement Associate quickly as result of fast paced self -development and evident capable achievements.
REFERENCES
Mr. Eric Prempeh, Customer Service Manager -Ghana Airports Company Limited K.A PMB 36 KIA, Airport-Accra. Contact number: 0244585402
Mrs Maria Kwatchey Agozie ,Underwriting Manager -Unique Insurance Contact Number: 0244857073
Lawyer John Abraham Larkai - Elah Law Offices P.O. BOX GP1448, Accra.
Mrs Elizabeth Forson ,Quality Improvement Manager-Bima Head Office, Faaco Complex Alajo-Accra. Contact Number: 0246526953
Timeline
Quality Improvement Associate
02.2022 - Current
Telesales Associate
Bima Insurance, Milvik Ghana Ltd
03.2021 - Current
Executive Communications Assistant-Intern
CEO Network Ghana
10.2020 - 12.2020
Customer Service Officer
Ghana Airports Company Limited
09.2019 - 10.2020
Intern
Unique Insurance Company Limited
06.2018 - 08.2018
Intern
Elah Law Offices
06.2017 - 01.2018
BA - Communication Studies
Ghana Institute of Journalism
09.2015 - 05.2019
Teaching Assistant
Freedom Baptist Academy
09.2014 - 08.2015
Senior Secondary Certificate -
West African
11.2011 - 08.2014
Basic Education Certificate Examination (BECE -
Archbishop Porter Girls Secondary School
01.2009 - 01.2011
WASSCE - undefined
St. Peter's International School
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