LINDA ASAFO-ADJEI
Tema
Summary
Energetic and passionate individual with a diploma from the IPMC Institute. Extensive knowledge in software, database, PowerPoint, MS Word, and Excel. Committed to contributing to the company's goals and objectives. Over three years of experience as a personable Customer Service Executive. Dedicated to providing best-in-class service by going the extra mile and treating customers with respect. Reliable, resourceful, and efficient. Consistently enhancing customer satisfaction throughout a 10-year career as a Logical Customer CAre Executive. Poised and adaptable in high-volume, high-stress environments when communicating with customers and vendors, analyzing and resolving complex issues, and documenting accurate notes of account interactions.
Overview
11
11
years of professional experience
Work History
Customer Care Executive
Ison Xperiences Ltd
01.2021 - 12.2023
- Company Overview: SMART INFRA CO
- Preparing the Customer Service Guidelines
- Keeping a Record of the Customers
- Providing complete information about the product to the customer
- Solving all product or service-related issues of the customers
- Giving the right pitch to the potential customers, so they end up buying the product or availing the services
- Responding to emails
- Keeping a proper record of the customers
- Maintaining and updating the information of the customers regularly
- Providing the best possible solution to the queries of the customers
- SMART INFRA CO
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Assigned and designated job territories to customer care staff according to performance and history.
Help Desk Assistance (Internship)
IPMC
01.2015 - 01.2017
- Company Overview: Tema Branch
- Resolve students' complaints via phone or email
- Reach out to students and verify their registration details
- Assist students in account registration, booking of hostels and submitting payments
- Report technical issues to the respective technical departments
- Compile report on overall students' satisfaction
- Tema Branch
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
- Participated in workshops and presentations related to projects to gain knowledge.
- Explored new technologies and approaches to streamline processes.
Usher
Akwaba Ghana Ushering Ltd
01.2013 - 01.2014
- Company Overview: Ghana
- Assist in preparation of event locations
- Greet and welcome guest
- Escort guests to their seats
- Maintain seating in the auditorium
- Maintain proper appearance
- Ghana
- Sold admission, processed payments, and issued tickets.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
- Handled crowd control to maintain order and prevent overcrowding.
Team Lead
Akwaba Ghana
01.2013 - 12.2013
- Provide leadership and team building for the team
- Identify and train one or more assistant(s) to provide leadership in my absences
- Recruit new ushers
- Organize meetings
- Lead pre-service meetings and prayer
- Provide current and rapid communication
- Encourage your usher team
- Help maintain quality and standards for all usher functions
- Guide special circumstances as they arise
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Certificate - Human Resources Management
University of Minnesota
Remote07-2023
Professional Diploma - Database Administration
IPMC Institute
Tema, Ghana01.2015
General Arts -
Great Lamptey Mills SHS
Accra01.2012
Basic school -
Michel Camp 2 Junior High School
Tema01.2008
Skills
- Convox Application
- Microsoft Outlook
- Microsoft Access
- Microsoft Word
- Ms Excel
- Strong communication skills
- Phone handling skills
- Ability to work under stress
- Good listening skills
- Clear speaking voice
- Multitasking
- Conflict resolution
- Patience
- Good Emailing skills
- Data entry
- Call center operations
- Customer service background
- Excellent problem-solving skills
- Employee monitoring
- True problem-solver
- Performance improvement
- Staff training
- Payment processing
- Well-organized
- Persuasive attitude
- Exceptional organizational skills
- Customer support
- Quality assurance
- Protocol development
- Escalation management
- Documentation and reporting
Languages
English
French
Leadership Experience
Team Lead, Akwaba Ghana, 2013, Provide leadership and team building for the team., Identify and train one or more assistant(s) to provide leadership in my absences., Recruit new ushers., Organize meetings., Lead pre-service meetings and prayer., Provide current and rapid communication., Encourage your usher team., Help maintain quality and standards for all usher functions., Guide special circumstances as they arise.
Hobbies and Interests
- Reading personal development books
- Listening to Music
- Watching Movies
- Playing Tennis
Timeline
Customer Care Executive
Ison Xperiences Ltd
01.2021 - 12.2023
Help Desk Assistance (Internship)
IPMC
01.2015 - 01.2017
Usher
Akwaba Ghana Ushering Ltd
01.2013 - 01.2014
Team Lead
Akwaba Ghana
01.2013 - 12.2013
Certificate - Human Resources Management
University of Minnesota
Professional Diploma - Database Administration
IPMC Institute
General Arts -
Great Lamptey Mills SHS
Basic school -
Michel Camp 2 Junior High School
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