LILIAN DEDE CARTEY

Customer Relations Executive / Sales

IPMC GHANA

ACCRA

09.2023 - Current

Developed customer relations strategies to ensure customer satisfaction.
Conducted market research and analysed customer feedback to identify areas for improvement.
Implemented new processes and procedures to improve customer service standards.
Provided technical support for customers on products and services.
Built strong relationships with customers by responding promptly to their inquiries.
Collaborated with other departments to resolve customer complaints efficiently.
Researched competitive products and services in order to develop better marketing strategies.
Maintained accurate records of customer interactions and transactions.
Prepared reports summarizing customer feedback, trends, opportunities and challenges.
Assisted in developing pricing strategies by understanding the value proposition of products and services from a customer's perspective.
Worked closely with management team in setting up goals for enhancing overall quality of service provided by the organisation.
Maximized customer satisfaction by handling customer email and telephone interactions.
Maintained high satisfaction rating with customers by providing exceptional service and support.
Answered inbound calls, chats and emails to facilitate customer service.
Evaluated benefits for each caller to determine service needs and address concerns.
Upheld quality control policies and procedures to increase customer satisfaction.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Consulted with customers to resolve service and billing issues.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Oversaw warranty counseling process to manage expense controls.
Contacted customers about potential service upgrades, new services and account changes.
Prepared and evaluated CRM reports to identify problems and areas for improvement.
Surpassed sales goals through implementation of successful marketing strategies.
Provided top quality control and eliminated downtime to maximize revenue.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Strengthened customer retention by offering discount options.
Created surveys and gathered data from customers regarding product development needs.
Participated in trade shows, conferences, exhibitions. to promote the company's brand.
Drafted presentations highlighting key features of the company's products and services.
Monitored performance metrics such as response time, resolution rate.
Coordinated with cross-functional teams such as sales, engineering, marketing to ensure successful delivery of projects.