Summary
Overview
Work History
Education
Skills
Timeline
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Lilian Bafowaa Boateng

Accra

Summary

Proven in enhancing customer satisfaction and sales at Daniel Bamfo, I excel in customer service and relationship building. Skilled in multitasking and upselling, I significantly contributed to a positive guest experience and revenue growth. My ability to remain composed under pressure and foster client relations stands out.

Overview

5
5
years of professional experience

Work History

Waitress

Mr Akrofi
07.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Sales Representative

Daniel Bamfo
09.2019 - 12.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Bachelor of Science - Business Administration

University Of Professional Studies,Accra
Accra, Ghana
10-2026

High School Diploma -

Yaa Asantewaa Girls Senior High School
Tanoso,Kumasi
09-2022

Skills

  • Customer service
  • Customer relations
  • Strong multitasking
  • Customer relationship building

Timeline

Waitress

Mr Akrofi
07.2024 - 08.2024

Sales Representative

Daniel Bamfo
09.2019 - 12.2022

Bachelor of Science - Business Administration

University Of Professional Studies,Accra

High School Diploma -

Yaa Asantewaa Girls Senior High School

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Lilian Bafowaa Boateng