Lilian Antwi-Asante
Adenta,Ghana
Summary
I am an enthusiastic, self-motivated and resourceful individual dedicated to meeting and exceeding employer expectations. I have a keen interest in Insurance, Marketing, Communications and human relations, research, and fieldwork. I hope to develop my potential in these areas to offer meaningful solutions to societal problems.
Seasoned professional with focus on branch management. Ability to drive business growth and foster teamwork through strategic planning and problem-solving skills. Committed to achieving high customer satisfaction and meeting financial goals, capitalising on strong communication and leadership skills.
Overview
18
18
years of professional experience
2039
2039
years of post-secondary education
Work history
Branch Manager (Madina Branch)
Provident Insurance Co.Ltd
11.2021 - 11.2025
- Duties discharged: Branch Operations
- Designed and implemented effective marketing strategies to sell insurance packages.
- Ensured proper and client-tailored risk advice to arrange for adequate insurance coverage.
- Provided a safe working environment for staff, agents, brokers and clients.
- Prepared sales budgets and targets and how to spend and achieve them.
- Engaged in marketing and presentation to gain new clients.
Team Lead (Financial Institutions Unit)
Provident Insurance Co.Ltd
12.2019 - 10.2021
- Duties discharged:
- Writing reports
- Organizing and hosting presentations
- Compiling and distributing financial and statistical information such as budget spreadsheets
- Contribute ideas for improving financial business and processes
- Prospecting for financial institution businesses
- Client Management
- Managing policy changes
- Claims handling
- Underwriting/Scheme underwriting
Team Lead (Broker Unit)
Provident Insurance Co.Ltd
12.2016 - 01.2018
- Duties discharged:
- Writing reports
- Organizing and hosting presentations
- Contribute ideas for improving broker business and processes
- Broker Relation Operations
Team Lead (Retail/Corporate Unit)
Provident Insurance Co.Ltd
12.2013 - 01.2016
- Duties discharged:
- Writing reports
- Organizing and hosting presentations
- Compiling and distributing financial and statistical information such as budget spreadsheets
- Contribute ideas for improving marketing standards and processes
- Prospecting for Corporate business
- Client Management
- Agency Management
Marketing Officer
Krif Ghana Limited
Adabraka, Accra
09.2013 - 11.2013
- Duties discharged:
- - Management of communication between the organization and its audience
- - Promotion assistant for events and making presentations
- - Prospecting for new clients
National Service
Ministry of Defense, Ghana Headquarters- Directorate of Public Relations
Accra
09.2012 - 08.2013
- Monitoring Department of the Directorate of Public Relations, Accra. My responsibilities included monitoring the affairs of the country, thus the print, radio and televisions. And also, record any news about the Ghana Armed Forces for Monday's briefings at the CDS office. I also go for assignments to report on issues concerning GAF. My field experience allowed me to improve my report writing skills and communicate with various personalities.
Assistant Marketing Manager
Panos Security Service
Obuasi, Ashanti Region
08.2010 - 08.2012
- In the first term, I worked as an assistant marketing manager.
- Research for business, scheduling and booking of appointments
- Contract negotiations and correspondence
- Going on guard checks twice a week
- Examined and analyzed statistical data to forecast future marketing trends
- Created promotional programs to roll out new product lines
- Increased consumer satisfaction rating through re-positioning customer expectation levels and perceived values
- Then in the second term, I serve as assistant to the company administrator.
- Arranged for and conducted public-contact programs designed to meet employer's objectives, utilizing knowledge of changing attitudes and opinions of consumers, clients, employees, and other interest groups.
- In charge of engagement processing (recruitments, appointments, promotions & demotions, staff appraisal, staff record updates, etc.
- Welcoming visitors, determining business nature and conducting visitors to appropriate person.
- Filing and updating of reports.
- Handled petty cash.
Community Service
BUO
Gwollu district, Upper West Region
01.2008 - 01.2010
- I participated in a field practical programme in this community for over two years as part of my 4-year undergraduate degree programme. The project was aimed at developing a community profile, identifying potentials and problems and finally producing a project proposal for the community. It was a team project made up of students from different UDS campuses. This community project was instrumental in shaping my career goals and heightened my desire to make a meaningful contribution to my society.
Education
Advanced Diploma - Insurance
Chartered Insurance Institute of UK
UKDiploma - Insurance
Chartered Insurance Institute of UK
UKApplied Insurance Studies (AIS) Diploma - undefined
Ghana Insurance College
Ghana 01.2016 - 09.2022
Diploma - Advertising and Public Relations
Cambridge International College
01.2012 - 01.2013
Bachelor of Arts - Integrated Development Studies Options Development Communication
University for Development Studies (UDS)
WA, Ghana 01.2008 - 01.2012
West African Secondary School Certificate Examinations (WASSCE) - General Arts (Elective Mathematics, Literature, Music, Economics)
Armed Forces Secondary School
01.2004 - 01.2007
Skills
- Ability to work under pressure and meet deadlines
- Ability to work with little or no supervision
- Excellent leadership, communication, and organizational skills
- Possess an excellent work ethic and superb team skills
- I have a proven ability to work independently and in a team environment
- Computer Skills: Microsoft Word, Microsoft Access, PowerPoint, Microsoft Excel and the Internet
- Customer relationship management systems
- Technical proficiency
- Customer relations
- Business development
- Staff mentoring
- Business networking
- Branch operations
- Sales techniques
- Sales strategy development
- Marketing strategies
REFERENCES
- Major Dr., Antwi-Asante, Managing Director, 0208127392, Panos Security Service
- Mr., Kenneth Doh, Managing Director, 0206517715, 0501307843, Provident Insurance Limited Company
- Lt Col, Rafat Awudu, 0552559020, Ghana Armed Forces, Teshie Camp, MATS
INTERESTS
Reading, singing, dancing and travelling
Timeline
Branch Manager (Madina Branch)
Provident Insurance Co.Ltd
11.2021 - 11.2025
Team Lead (Financial Institutions Unit)
Provident Insurance Co.Ltd
12.2019 - 10.2021
Team Lead (Broker Unit)
Provident Insurance Co.Ltd
12.2016 - 01.2018
Applied Insurance Studies (AIS) Diploma - undefined
Ghana Insurance College
01.2016 - 09.2022
Team Lead (Retail/Corporate Unit)
Provident Insurance Co.Ltd
12.2013 - 01.2016
Marketing Officer
Krif Ghana Limited
09.2013 - 11.2013
National Service
Ministry of Defense, Ghana Headquarters- Directorate of Public Relations
09.2012 - 08.2013
Diploma - Advertising and Public Relations
Cambridge International College
01.2012 - 01.2013
Assistant Marketing Manager
Panos Security Service
08.2010 - 08.2012
Community Service
BUO
01.2008 - 01.2010
Bachelor of Arts - Integrated Development Studies Options Development Communication
University for Development Studies (UDS)
01.2008 - 01.2012
West African Secondary School Certificate Examinations (WASSCE) - General Arts (Elective Mathematics, Literature, Music, Economics)
Armed Forces Secondary School
01.2004 - 01.2007
Diploma - Insurance
Chartered Insurance Institute of UK
Advanced Diploma - Insurance
Chartered Insurance Institute of UK