LEWISER ADWOA NKRUMAH
Tema
Summary
Motivated individual seeking to contribute to a high-performing team of professionals, leveraging experience and education across diverse industries. Committed to achieving organizational objectives while attaining personal job satisfaction. Eager to apply skills and knowledge to make a meaningful impact and drive success within the organization.
Overview
7
7
years of professional experience
Work History
Sales Executive
Bento Africa
02.2023 - 11.2024
- Conducted compelling product demos, which converted prospects to clients
- Spearheaded sales initiatives and client acquisition strategies successfully contributing to an increase in users
- Identified potential customers through various Saas solutions such as Apollo and qualified them into customers and retained them through good customer relations
- Assisted with payroll and HRM processes for clients, as well as statutory obligations
- Collaborated with cross-functional teams to identify market trends and optimize service delivery, leading to enhanced customer satisfaction and reduce churn rate
- Maintained confidentially of client information in regards to employee data
Human Resource Executive
Kesai Eagrow Ghana
07.2021 - 01.2023
- Managed end-to-end HR operations, including recruitment, onboarding, and employee engagement
- Provided one-on-one counseling and support to employees, addressing a range of work-related and personal issues, resulting in improved well-being and productivity
- Assisting with the filing and payment of company’s statutory obligations
- Assisted in developing HR policies and performance management systems to drive a positive work culture
- Booking and checking calendars and flights for workers to perform assigned tasks and meet clients across the country and beyond
EAP counsellor
Employee Assistant Programme Ghana
02.2020 - 02.2021
- Counselled and assisted employees with issues affecting job related performance and well-being
- Collaborated with management to identify and address organizational challenges, ensuring alignment between employee needs and company objectives
- Evaluated and recommended outside treatment and counselling if necessary
- Sent monthly letter of compliance to the employer if employee is complying with treatment and recommendations
- Maintained accurate employee records and statistics
Support and Monitoring Representative
Nsano Limited
04.2019 - 12.2019
- Monitored general transactions and replied mails pertaining transactions
- Monitored the performance and reliability of SaaS solutions, proactively identifying issues and implementing solutions that improved system uptime and minimized client disruptions
- Monitored service operations, identifying bottlenecks and implementing corrective actions to streamline processes and reduce response time
- Helped resolve failed transactions and ensured reversals are done to satisfy clients
Customer Service Representative
Ison BPO Ghana Limited
09.2018 - 03.2019
- Monitored the performance and reliability of SaaS solutions, proactively identifying issues and implementing solutions that improved system uptime and minimized client disruptions
- Took orders, determined charges and managed billing or payments
- Delivered top-notch customer service, managing high volumes of inbound calls and providing accurate information to customers, leading to improved satisfaction scores
- Utilized CRM tools to document interactions and track issue resolution, enhancing the quality and consistency of service delivery
Assistant Psychologist (National Service)
Tema General Hospital
09.2017 - 08.2018
- Carried out neuropsychological assessments and assisted in developing individual treatment plans
- Contributed to multidisciplinary discussions about a client’s diagnosis, treatment and care plan issues
- Collaborated with healthcare teams to monitor patient progress and adapt interventions, contributing to a supportive and holistic approach to mental health care
Education
BA - Psychology with Adult Education and Human Resource
University of Ghana, Legon
05.2017
West African Senior High School Certificate (WASSCE) - undefined
Methodist Girls’ High School
06.2013
Basic Education Certificate Examination (BECE) - undefined
New Church School
04.2009
Skills
- Proficient in computing and Microsoft office suite
- Proficient written and verbal Communication Skills
- Proficient in the use of CRM tools (Apollo, Pipedrive)
- Growth strategy and client acquisition
- Human resource management and process streamlining
References
Lovelace, Digber, Senior Clinical Psychologist, Lovelace34@hotmail.com, +233262950782, Tema General Hospital
Timeline
Sales Executive
Bento Africa
02.2023 - 11.2024
Human Resource Executive
Kesai Eagrow Ghana
07.2021 - 01.2023
EAP counsellor
Employee Assistant Programme Ghana
02.2020 - 02.2021
Support and Monitoring Representative
Nsano Limited
04.2019 - 12.2019
Customer Service Representative
Ison BPO Ghana Limited
09.2018 - 03.2019
Assistant Psychologist (National Service)
Tema General Hospital
09.2017 - 08.2018
West African Senior High School Certificate (WASSCE) - undefined
Methodist Girls’ High School
Basic Education Certificate Examination (BECE) - undefined
New Church School
BA - Psychology with Adult Education and Human Resource
University of Ghana, Legon
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