Leticia Seyram Potakey
Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Receptionist
Bella Ella Hotel & Event Center
01.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
Assistant Supervisor
Phlairr Event Agency
10.2020 - 10.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Set overall vision and provided team leadership.
National Service Personnel
Okaikwei North Municipal Assembly (Health and Sanitation Department)
10.2021 - 09.2022
- Distribution of health service booklets to vendors
- Assist nurses to check health status of vendors.
Waitress
De Munch Restaurant
03.2014 - 05.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Higher National Diploma - Hotel Catering & Institutional Management
Accra Technical University
Accra, Ghana03.2022
Skills
- Training and mentoring
- Staff Development
- Sales Support
- Safety processes
- Performance monitoring
- Staff Training and Development
- Scheduling Coordination
- Operations Management
- Performance Improvement
- Workforce Planning
- Service Delivery Optimization
- Training and Development
- Idea Development and Brainstorming
- Team Leadership
- Budget Management
- Emergency Response
- Shift Scheduling
- Teamwork and Collaboration
- Customer Service
- Problem Resolution
- Decision-Making
- Computer Skills
- Work Planning and Prioritization
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Customer Relationship Management
- Goal Setting
- Task Delegation
- Documentation And Reporting
- MS Office
- Financial Management
- Human Resources Management
- Fiscal Management
Roles And Responsibilities
- Distribution of health service booklets to vendors
- Assist nurses to check health status of vendors
References
Mr.Alexander Twumasi, Accra Technical University, Lecturer, +233208117661
Hobbies and Interests
- Reading
- Acquiring skills from other creative sector(arts and fashion).
Timeline
Receptionist
Bella Ella Hotel & Event Center
01.2023 - 02.2024
National Service Personnel
Okaikwei North Municipal Assembly (Health and Sanitation Department)
10.2021 - 09.2022
Assistant Supervisor
Phlairr Event Agency
10.2020 - 10.2022
Waitress
De Munch Restaurant
03.2014 - 05.2016
Higher National Diploma - Hotel Catering & Institutional Management
Accra Technical University
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