Leticia Esinam Anane
Accra
Summary
Results-driven Dental Technician at German Ozone Medical Centre, skilled in Exocad design and customer service optimization, leading to improved product quality and enhanced service delivery. Proven ability to build strong relationships and effectively multitask, ensuring timely project completion and high levels of customer satisfaction. Exceptional verbal communication and active listening skills foster positive outcomes and facilitate feedback implementation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Technician (Exocad Designer)
German Ozone Medical Centre
Accra
03.2022 - Current
- Communicating effectively with customers regarding their individual needs when fabricating special orders.
- Reviewing orders, instructions, and prescriptions written by professionals to complete work accurately.
- Providing excellent service and attention to customers when face-to-face or through phone conversations.
- Developing new methods of fabrication based on advances in technology or customer feedback.
- Working successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Working closely with other technicians to ensure that all orders were completed accurately within time constraints.
- Constructing retainers and splints for TMJ therapy treatments per instructions from the dentist.
- Assisting in the design of crowns, bridges, veneers, and other types of restorations.
Salesperson
Sharpnet Cafe
Accra
04.2019 - 11.2020
- Sale of food and drinks to customers.
- Printed documents for customers.
- Issued invoices and receipts to customers.
- Educated customers on products and services.
- Ensured top-notch service delivery.
Education
City Business And Secondary School
Accra, Ghana08-2024
Diaspora Girls' Senior High School
Accra,Ghana06-2018
Skills
- Customer Complaint Management
- Strong verbal and written communication
- Customer service optimization
- Relationship Building Expertise
- Timely Feedback Implementation
- Effective Multitasking
- High adaptability
- Active listening
Affiliations
- Sports Enthusiast
- Avid Reader
Certification
- WASSCE Certificate
Timeline
Dental Technician (Exocad Designer)
German Ozone Medical Centre
03.2022 - Current
Salesperson
Sharpnet Cafe
04.2019 - 11.2020
City Business And Secondary School
Diaspora Girls' Senior High School
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