Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Leticia Adjei

Sales representative
Agona Swedru

Summary

Dynamic sales professional with a proven track record at Transsion Holdings (Itel Ghana), excelling in customer service. Adept at utilizing CRM software, I consistently drove business growth through exceptional account management and interpersonal communication which won me the Outstanding Promoter of the Year 2023 award at the annual awards ceremony

A fluent French speaker due to my upbringing in Ivory Coast and continued studies in senior high school and on Duolingo. Also fluent in English and Fante.

A Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

9
9
years of professional experience

Work History

Sales Representative

Transsion Limited (Itel Department)
08.2019 - Current
  • Delivered exceptional customer service to enhance client satisfaction and retention.
  • Conducted product demonstrations to effectively communicate features and benefits to potential customers.
  • Collaborated with team members to develop strategic sales plans aligned with company objectives.
  • Managed customer inquiries and resolved issues promptly, ensuring seamless communication and support.
  • Utilized CRM software to track sales activities, customer interactions, and follow-up actions efficiently.

Secretary to the General Manager

KA Travel and Tour
07.2018 - 02.2019
  • Managed scheduling and calendar appointments for General Manager, ensuring efficient time management.
  • Prepared and organized meeting agendas and minutes, enhancing documentation accuracy.
  • Assisted in budget tracking by maintaining expense reports and financial records.

Shop Manager

K.phones Enterprise
09.2016 - 02.2018
  • Assisted in daily store operations, ensuring efficient service and customer satisfaction.
  • Learned inventory management practices to maintain accurate stock levels and product displays.
  • Supported team members in providing exceptional customer service and resolving inquiries.
  • Contributed to visual merchandising efforts, enhancing store presentation and appeal.
  • Gained proficiency in point-of-sale systems for processing transactions and managing cash flow.

Education

Diploma - Public Administration

University of Ghana
Accra
02.2025

WASSCE Certification - General Arts

Nsaba Presbyterian Senior High
Agona Nsaba
07.2016

Skills

  • Customer service
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales strategy development
  • Customer retention
  • Negotiation tactics
  • Account management
  • Business development

References

CEO, K.PHONES ENTERPRISE

Mrs Irene Blankson

0555648285


REGIONAL MANAGER, TRANSSION HOLDINGS (ITEL GHANA)

Mr Daniel Koffie

0240797132


HR, TRANSSION HOLDINGS (ITEL GHANA)

Mr Kayode Wahab

0242857429

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Sales Representative

Transsion Limited (Itel Department)
08.2019 - Current

Secretary to the General Manager

KA Travel and Tour
07.2018 - 02.2019

Shop Manager

K.phones Enterprise
09.2016 - 02.2018

Diploma - Public Administration

University of Ghana

WASSCE Certification - General Arts

Nsaba Presbyterian Senior High

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Leticia AdjeiSales representative