Lester Opata
Accra
Summary
Despite being relatively young and new in the professional field, past experiences demonstrate readiness to handle roles involving direct interactions with people. Commended by customers and rewarded by superiors, top-tier services will be delivered consistently. Highly motivated, possessing an engaging personality and flexible approach, characterized by an upbeat and friendly demeanor, with a focus on anticipating customer needs to enhance flying experiences. An adaptable professional skilled in personnel development, team collaboration, and adept at resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Ama's Joint
11.2020 - 12.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with about 10 team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Clerk
Naki Enterprises
07.2018 - 02.2020
- Boosted sales by effectively promoting products and engaging with customers by about 25%.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Education
Doctor of Pharmacy - Pharmacy
Central University
Miotso, Ghana05.2028
High School Diploma -
Ghana Christian International High School
Dodowa, Ghana10.2022
No Degree - BECE
Ridge Church School
Ridge, Accra, Ghana07.2019
Skills
- Excellent Communication Skills
- Customer Service Skills
- Team Player
- Complaint Resolution Ability
- Multitasking Ability
- Adaptability
- Cultural Sensitivity
- Empathy
- Attention to Detail
Certification
IC3 Digital Literacy Certification [Conducted by Certiport]- August 2019 - February 2022
Community Service
- As the Financial Officer of Project Smile, a non-profit organization dedicated to supporting underfunded orphanages in our country, my leadership has led to a significant increase in contributions. Through strategic guidance, we have successfully doubled our total contributions to 15,000 Ghana cedis, enabling us to host a celebratory event for the orphanage and provide essential resources.
- In addition to my role at Project Smile, I actively engage in community service by participating in monthly general cleaning activities. This involves tasks such as weeding, sweeping, and scrubbing to enhance the aesthetic appeal of my community.
Languages
French
Intermediate (B1)
Timeline
Server
Ama's Joint
11.2020 - 12.2022
Sales Clerk
Naki Enterprises
07.2018 - 02.2020
Doctor of Pharmacy - Pharmacy
Central University
High School Diploma -
Ghana Christian International High School
No Degree - BECE
Ridge Church School
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