Leslie Adu-Darko Dartey
Summary
Energetic and dedicated law graduate with a strong academic background and a passion for justice and legal advocacy. Equipped with comprehensive knowledge of legal principles and procedures acquired through rigorous coursework and hands-on experience. Adept at conducting legal research, drafting legal documents, and analyzing complex legal issues. Skilled in oral and written communication, negotiation, and problem-solving. Proven ability to thrive in fast-paced environments while maintaining attention to detail and upholding ethical standards. Seeking to leverage my legal education and internship experiences to contribute effectively as a legal professional in a dynamic law firm or corporate legal department.
Skilled in providing comprehensive customer support within legal settings. Have gained deep understanding of legal terminologies, processes and services in previous roles as Legal Customer Support Coordinator. Strong skills include problem-solving, communication, and ability to maintain confidentiality while handling sensitive information. Successful in developing trusted relationships with clients, ensuring satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Legal Unit Intern
Forestry Commission Headquarters
Accra
05.2023 - 07.2023
- Assisted in organizing work sessions
- Collected evidence on audit issues
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Analyzed company's expenditures and developed financial models.
Customer Service Representative
Ostmen Company Limited
08.2022 - 09.2022
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Legal Customer Support Coordinator
Forestry Commission Headquarters
Accra
01.2019 - 01.2022
- Acted as a first point of contact for clients seeking legal assistance
- Addressed and resolved customer complaints or concerns related to legal services,escalated more complex matters to attorneys
- Ensured all clients communications and data are handled with the utmost confidentiality and in compliance with relevant laws and regulations
- Assist clients with billing inquiries and ensure payments are processed according to the firms procedures
- Assisted in the resolution of technical issues related to software applications used by legal customers.
- Coordinated with sales team members to resolve any complaints raised by customers regarding products or services offered.
- Analyzed customer feedback to identify areas of improvement in service delivery.
Education
LL.B -
GIMPA
01.2023
WASSCE -
ST AUGUSTINES COLLEGE
01.2019
Skills
- Legal Writing
- Team work
- Communication Skills
- Legal Research
- Negotiation
- Analytical Skills
- Complaint resolution
- Inbound and outbound calling
- Report creation
- Opening and closing accounts
- Technical support
References
- Rev. Carl Ahadzi Mensah, Manager, Compliance Unit, 0244824849, ahadzicarl@yahool.com
- Kwaku Adu-Darko Dartey, 0244272238, Darteydee@yahoo.com
Languages
English
Languages
English
First Language
French
Beginner
A1
Timeline
Legal Unit Intern
Forestry Commission Headquarters
05.2023 - 07.2023
Customer Service Representative
Ostmen Company Limited
08.2022 - 09.2022
Legal Customer Support Coordinator
Forestry Commission Headquarters
01.2019 - 01.2022
LL.B -
GIMPA
WASSCE -
ST AUGUSTINES COLLEGE