Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Leo Richard Sam

Accra

Summary

Extensive experience in the Banking and Finance industry, excelling in operational strategy development, Retail Sales and Service, Credit and Recovery Operations. Proven track record in enhancing compliance and customer relationship management, driving significant improvements in recovery processes. Adept at leading teams to achieve ambitious financial targets while ensuring high levels of service delivery across multiple institutions.

Overview

28
28
years of professional experience

Work History

Consultant Manager

Office of The Receiver (PwC)
11.2019 - Current
  • Managed several financial institutions under Receivership including GN Bank (in Receivership), Women's World Bank Ghana (in Receivership, AllTime Financial Services (in Receivership) and several MicroFinance institutions under Receivership
  • Administrative and Operational oversight of hundreds of locations and Associates across Ghana
  • Coordinated and validated claims on the organisations in Receivership
  • Coordinated recovery of loans, advances and overdrafts of the organisations under Receivership under my direct purview

Relationship Manager

UT Bank
Koforidua
05.2009 - Current
  • Responsible for the achievement of Annual Financial Targets of the branch
  • Responsible for the achievement of a high level of Customer Service delivery to Customers (Internal and External)
  • Management of the Human Resources of the branch
  • Budgeting and Control of the branch
  • Ensuring Compliance and Risk Management in the branch
  • Representation of UT Bank in the Region

Consultant

Media General
01.2019 - 06.2019
  • Reviewed existing policies and procedures to suggest necessary improvements.
  • Realigned Credit Control processes to match and exceed industry standards
  • Collaborated with internal and external stakeholders to enhance recoveries and deliverables.
  • Evaluated existing systems and processes against industry best practices to enhance efficiency.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.

Cluster Business Manager

UT Bank
Accra
01.2014 - 08.2018
  • Administrative and Operational oversight of bank branches spanning Makola to Tarkwa
  • Responsible for the achievement of Annual Financial Targets of the Cluster
  • Responsible for the achievement of high levels of Customer Service delivery to Customers (Internal and External)
  • Budgeting and Control of the Cluster
  • Ensuring Compliance and Risk Management across the Cluster
  • Ensured the achievement of Cluster and Branch Sales, Customer Service and Service Delivery targets
  • Coordinated with various departments to fulfill targets.
  • Identified needs of customers promptly and efficiently.

Credit Manager

UT Financial Services Ltd.
Adabraka
07.2007 - 04.2009
  • Responsible for the management, growth and fluid performance of one of the largest Credit Portfolios in the company
  • Responsible for the management of a Credit team made up of four professionals
  • Help in the achievement of branch financial targets

Infrastructure Support/Network Manager

UT Financial Services
02.2000 - 06.2007
  • Responsible for the management and maintenance of the internal data network of the company
  • Responsible for the smooth operation of servers, printers, telephony and other hardware
  • Ensuring client support for internal clients
  • Diagnosis and remedy of network problems
  • End-user training for UniSoft (custom software) and Microsoft Office software applications
  • Other IT related issues

Systems Administrator & Ag. Operations Manager

AmeriCom Page
06.1997 - 01.2000
  • Responsible for the management and maintenance of the internal data network of the company
  • Responsible for the smooth operation of servers, printers, telephony and other hardware
  • Ensuring client support for External and Internal clients
  • Responsible for setting up Corporate paging systems for organizations like 37 Military Hospital, The Trust Bank and Ghana Textile Printing (GTP)
  • Responsible for ensuring Customer Satisfaction
  • Other IT related issues

Education

MBA - Finance

Coventry University
UK
09-2014

Bachelor of Science - Administration (Human Resource Management)

Central University College
Accra
01.2009

Diploma - IDPM Parts 1&2

Computer Training Institute (Wang CSL)
01.1994

GCE Ordinary and Advanced Levels -

St. Augustine’s College
01.1990

Skills

  • Financial analysis and credit management
  • Compliance and policy oversight
  • Operational strategy development
  • Customer relationship management

Personal Information

  • Date of Birth: 08/11/70
  • Gender: Male
  • Nationality: Ghanaian
  • Marital Status: Married
  • Place of Birth: Sekondi

Languages

  • Excellent command of English
  • Fanti
  • Very good working knowledge of Ga

Timeline

Consultant Manager

Office of The Receiver (PwC)
11.2019 - Current

Consultant

Media General
01.2019 - 06.2019

Cluster Business Manager

UT Bank
01.2014 - 08.2018

Relationship Manager

UT Bank
05.2009 - Current

Credit Manager

UT Financial Services Ltd.
07.2007 - 04.2009

Infrastructure Support/Network Manager

UT Financial Services
02.2000 - 06.2007

Systems Administrator & Ag. Operations Manager

AmeriCom Page
06.1997 - 01.2000

MBA - Finance

Coventry University

Bachelor of Science - Administration (Human Resource Management)

Central University College

Diploma - IDPM Parts 1&2

Computer Training Institute (Wang CSL)

GCE Ordinary and Advanced Levels -

St. Augustine’s College

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Leo Richard Sam