Leonidas Gameli Sowu
University Rd. GS-0689-3157, Kasoa
Summary
A dedicated and results-oriented professional with a strong ability to thrive in dynamic environments. I demonstrate high self-motivation and consistently deliver quality services that contribute to business continuity and success. Proven track record of meeting deadlines while utilizing logical and analytical reasoning skills to achieve objectives. Known for alertness to potential threats and a commitment to integrity in all work activities.
Overview
6
6
years of professional experience
Work History
Branch Operations (Backoffice and Tellering)
Consolidated Bank Ghana
Greater Accra
06.2022 - Current
- Generated detailed reports through comprehensive reviews of branch general ledger.
- Ensured timely processing of inward cheque deposits to uphold accuracy.
- Managed efficient clearing of outward cheques and inter-bank transfers.
- Assessed compliance of teller and back office vouchers with audit standards.
- Executed daily reconciliations and performed ATM replenishment tasks.
- Delivered account services including deposit acceptance, cheque cashing, and withdrawal issuance.
- Cross-sold bank products by addressing customer inquiries and identifying needs.
Life Planner (Bancassurance)
Consolidated Bank Ghana
Greater Accra
11.2021 - 06.2022
- Analyzed customer needs to deliver tailored personal insurance solutions.
- Processed insurance claims and benefits for timely resolution.
- Resolved customer complaints and inquiries promptly, in accordance with established policies and procedures.
National Service Person
SOCIETE GENERALE BANK
Ho, Volta Region
09.2020 - 10.2021
- Processed customer transactions accurately and efficiently.
- Resolved customer inquiries and issues in a timely manner.
- Participated in training sessions to enhance product knowledge and service skills.
- Reconciled cheque book and ATM stock on a regular basis.
- Facilitated loan and bancassurance referrals to Universal Relations Officers.
Sales Representative Intern
MTN Ghana
Greater Accra
07.2019 - 09.2019
- Conducted market research to identify customer needs and preferences.
- Engaged with customers to provide product information and support. (MTN mobile money)
- Generated leads through cold calling and networking activities.
- Evaluated customer feedback from surveys to assess customer satisfaction levels.
Education
MBA - TOTAL QUALITY MANAGEMENT (On-going)
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
GHANA01-2025
Bachelor of Arts - PUBLIC RELATIONS MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA .
GHANA09-2020
High School Diploma -
WESLEY GRAMMAR SCHOOL
GHANA05-2016
Skills
- Verbal and written communication
- Microsoft Office proficiency Word, Excel, and PowerPoint
- Customer service
- Data analysis
- Financial reporting
- Insurance underwriting
- Client relationship management
- Project management
- Problem resolution
Languages
GA
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Branch Operations (Backoffice and Tellering)
Consolidated Bank Ghana
06.2022 - Current
Life Planner (Bancassurance)
Consolidated Bank Ghana
11.2021 - 06.2022
National Service Person
SOCIETE GENERALE BANK
09.2020 - 10.2021
Sales Representative Intern
MTN Ghana
07.2019 - 09.2019
MBA - TOTAL QUALITY MANAGEMENT (On-going)
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA
Bachelor of Arts - PUBLIC RELATIONS MANAGEMENT
UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA .
High School Diploma -
WESLEY GRAMMAR SCHOOL