Leonard Richmond Prince-Ashiagbor
Accra
Summary
A versatile, analytical and proactive Project Management & Financial Technology professional with over 18 years experience in various sectors of the financial industry. Leonard has a passion for boosting the usage of digitised products beyond the financial industry by developing user -friendly customer focused solutions and also a consummate professional who is more than able to deliver project objectives on-time and within budget to the highest specification. Leonard will bring to the organization fresh ideas, new thinking and a diversity of experience. Diligent Senior Project & Product Manager offering 18 years of success in projects & products roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch. Experienced and highly determined Projects & Product development Manager, passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment. Motivated professional with extensive experience in product sales and distribution. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Chief Project Manager / Head of Product Development
Zenith Bank (Ghana) LTD
09.2021 - Current
- Established the Project Management and Product Development Department
- Collaborating with internal and external stakeholders to gather project requirements, Working with the Project Management Office to determine the project resourcing needs, Estimating project budgets and preparing all necessary documentation for approval, Overall Project governance, including ensuring compliance to industry and governance regulations, Spearheading development of projects with emphasis on deploying agile project management methodologies
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Analyzed project performance data to identify areas of improvement.
- Led cross-functional teams for successful product launches, resulting in increased market share and customer satisfaction.
- Managed vendor relationships for cost-effective sourcing of materials and components, reducing production costs.
- Developed comprehensive roadmaps to guide product development from ideation to launch, ensuring timely delivery.
- Introduced automation tools into the workflow that increased efficiency within the product management team significantly.
- Established clear product vision and strategy, aligning business goals with customer needs.
- Conducted market research to identify new opportunities for growth, leading to the introduction of successful new products.
- Regularly reviewed competitor offerings to ensure our products remained at the forefront of industry trends and innovations.
- Built strong relationships with key stakeholders across departments, enhancing collaboration on critical projects.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Conducted market research to identify customer needs and preferences.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Managed product demonstrations and testimonials for performance evaluation.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Improved website visibility through development and implementation of SEO strategies.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Successfully led the development and launch of new products that generated over $50 million in revenue within the first year of launch
Developed and implemented a product development process that resulted in a 50% reduction in time to market and a 25% increase in product success rates. - Built a high-performing product development team, providing coaching, mentoring, and performance feedback that resulted in a highly motivated and skilled team that consistently delivered quality work.
* Collaborated with cross-functional teams, including marketing, sales, and technology, to ensure that new products were aligned with business objectives, customer needs, and industry standards
* Developed and maintained product analytics and reporting capabilities, including product performance metrics, customer feedback analysis, and market trends analysis, to continuously improve product performance and customer experience
* Successfully managed product development budgets, resources, and timelines, ensuring that products were delivered on time, within budget, and to the expected quality standards
Implemented a continuous improvement program that resulted in a 20% reduction in product defects and a 30% increase in customer satisfaction ratings
* Developed and maintained strong relationships with external vendors, partners, and suppliers to ensure that the company had access to the latest technologies, materials, and resources to support product development initiatives.
Head of E-Business
Zenith Bank (Ghana) LTD
04.2021 - 09.2021
- Manage 'Fin-tech' collaborations and other opportunities that will grow digital channels, Propose product development and modification of e-banking products, Conduct market research from time to time, report on developing trends and devise a long-term digital road-map for digital solutions, Work with senior management to define the vision, scope and requirements for the Bank's Electronic Banking offerings
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Assurance Deployment and User Support/ PMO- Unit
Zenith Bank (Ghana) LTD
02.2020 - 04.2021
- Established the Quality Assurance Deployment and User Support- Unit
- Deployment of applications to environment, User issue troubleshooting and Support, System Application Testing, Deployment to live/production environment, Preparation of Issues & Solution Documentation as well as User & Technical Documentation, Verifying application results by conducting system audits of technologies implemented
- Developing a renewal and upgrade schedule for the banks' software programs.
- Improved Testing Efficiency:
• Increased test coverage from 70% to 95% over 12 months, reducing defect leakage by 40%.
• Automated 80% of regression testing, cutting down test cycle time by 50%.
Enhanced Team Performance:
• Led a team of 5 QA engineers, achieving a 30% improvement in productivity and a 25% reduction in turnover rates.
• Trained and mentored 10 junior QA analysts, resulting in a 20% increase in the team's overall performance scores.
Cost Savings:
• Implemented cost-effective testing tools and practices, saving the company $500,000 annually.
• Negotiated vendor contracts, reducing software licensing costs by 15%.
Project Success:
• Managed QA for over 50 successful product launches, maintaining a defect rate below 0.5% post-release.
• Delivered projects on time and within budget 95% of the time, exceeding company standards.
Customer Satisfaction:
• Achieved a 98% user satisfaction rate by ensuring high-quality software releases.
• Reduced customer-reported issues by 35% through proactive testing and early defect detection.
Process Improvement:
• Developed and implemented new QA processes, reducing defect turnaround time by 40%.
• Streamlined QA workflows, increasing efficiency by 30% and cutting down on redundancies. - Boosted efficiency in the testing process through automation, minimizing human error and expediting results analysis.
- Streamlined communication between departments by creating standardized reporting procedures for quality-related issues.
- Collaborated with cross-functional teams to identify root causes of defects and establish long-term solutions.
- Improved overall product quality by implementing strict quality assurance protocols and streamlining processes.
- Conducted thorough risk assessments to proactively address potential issues before they impacted production or product quality.
Information Technology Project Management Officer
Zenith Bank Ghana
07.2018 - 01.2020
- Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies, Initiating, coordinating, and enforcing systems, policies, and procedures with all projects, Complete projects by coordinating resources and timetables with user departments and vendors, Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends and anticipating requirements
- Managed risk effectively by identifying potential issues early on and developing mitigation strategies accordingly.
- Demonstrated exceptional problem-solving abilities by addressing complex challenges encountered during the course of projects swiftly and effectively.
- Established strong relationships with stakeholders, ensuring clear communication channels and managing expectations throughout the project duration.
- Conducted thorough post-project analysis to identify areas for improvement in future initiatives, driving continuous process improvements within the organization.
- Improved project efficiency by streamlining communication and ensuring timely completion of tasks.
- Developed comprehensive project plans for successful execution and delivery of projects within deadlines.
- Planned, designed, and scheduled phases for large projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Managed projects from procurement to commission.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Senior E-Payment Officer
Zenith Bank (Ghana) LTD
09.2015 - 06.2018
- Managing the existing e-Payment solutions offered by the Bank and also support the growth of the Bank by developing innovative e-Banking products, perform business/user requirement analysis for e-Banking systems and document them to requirement definition reports, Manage e-Banking associated risks by identifying, quantifying, documenting and escalating issues that may lead to e-Banking non-availability.
- Revenue Growth:
* Increased transaction volume by 35% year-over-year, contributing to a 20% rise in annual revenue.
* Enhanced customer adoption of e-payment solutions, resulting in a 25% increase in monthly active users. - Cost Reduction:
* Implemented cost-saving measures that reduced transaction processing fees by 15%, saving the company $300,000 annually.
* Optimized payment gateway integrations, lowering operational costs by 10%. - System Efficiency:
* Improved payment processing speed by 50%, reducing transaction completion time from 10 seconds to 5 seconds.
* Reduced system downtime by 40% through proactive maintenance and monitoring, increasing overall reliability. - Fraud Prevention:
* Decreased fraud rates by 30% through the implementation of advanced fraud detection and prevention systems.
* Successfully resolved 95% of fraud cases within 24 hours, minimizing financial losses.
Customer Satisfaction:
* Achieved a 98% customer satisfaction rate by enhancing the user experience and ensuring seamless transactions.
* Reduced customer complaints by 25% through improved transaction accuracy and quicker dispute resolution. - Project Management:
* Led a team of 10 in the rollout of a new e-payment platform, completing the project 3 months ahead of schedule.
* Successfully managed the integration of 5 new payment gateways, expanding the company's payment options. - Compliance and Security:
* Ensured 100% compliance with regulatory requirements and industry standards, passing all audits without issues.
* Enhanced security protocols, resulting in a 40% reduction in security breaches. - Partnerships and Collaborations:
* Negotiated and secured partnerships with 5 major payment processors, expanding the company's network and increasing transaction volume by 20%. - Collaborated with key stakeholders to develop and launch 3 innovative e-payment solutions, driving market growth.
- Complied with established procedures when approving or rejecting claims.
- Reconciled documentation against budget requirements and ledgers.
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Implemented robust filing systems for payment records, enhancing document retrieval speed when needed.
- Ensured timely payments to vendors, maintaining positive relationships and avoiding late fees or penalties.
- Provided excellent customer service to both internal and external stakeholders, addressing inquiries and resolving concerns promptly.
- Facilitated smooth onboarding of new vendors by verifying documentation and setting up appropriate accounts.
- Improved overall financial efficiency with diligent monitoring of payment schedules and deadlines.
- Coordinated with cross-functional teams for timely approval of invoices, eliminating delays in processing payments.
- Developed strong working relationships with banking partners for seamless handling of wire transfers and other international transactions.
- Closely monitored outstanding balances to maintain optimal cash flow levels within the organization.
- Maintained a high level of data integrity by consistently updating vendor information in internal systems.
- Contributed to improved cash flow management through careful monitoring of outgoing funds and prompt resolution of issues.
- Managed a high volume of invoices efficiently, ensuring timely payment while minimizing errors or duplicate payments.
- Consistently met compliance requirements through meticulous adherence to organizational policies and applicable laws.
- Collaborated with the accounting team to resolve discrepancies and ensure accurate financial records.
- Assisted in the development of new policies and procedures for the accounts payable department, leading to increased productivity.
- Played an integral role in annual budget preparation, providing insights on historical spending patterns for accurate forecasting.
- Supported month-end closing activities, ensuring all relevant payments were processed accurately and on time.
- Enhanced accuracy in payment transactions by conducting regular audits and reconciliations.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
- Developed and documented collection procedures and policies to comply with government regulations.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Prepared and submitted legal documents to initiate court proceedings.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Streamlined payment processes by implementing efficient systems and reducing processing times.
- Actively participated in continuous improvement initiatives within the finance department by identifying areas of improvement and suggesting feasible solutions.
Deputy Head of Department - E-Business
Zenith Bank (Ghana) LTD
01.2009 - 09.2014
- Writing business plans and cases to secure funding, Designed service development plans and conducted operation assessments, Formulating, writing, and implementing new operational manuals, constantly refining and implementing new Projects like MasterCard Project, POS's Project, Monitoring of ATM Systems Through A Postilion Monitoring Software; Work with Head of Card Center to Manage Card information data processing and ensure effective distribution of produced cards bank wide, Collaborate with Network engineers to ensure that servers connecting unto the banks Network are, performing properly thereby ensuring a minimal downtime and system reliability.
- Revenue and Profit Growth:
* Increased e-business revenue by 40% year-over-year, contributing an additional $5 million to the bank's annual profits.
* Launched new digital banking products that led to a 25% increase in cross-sell opportunities, boosting overall customer lifetime value.
Customer Acquisition and Retention:
* Expanded the bank's digital customer base by 50%, adding 100,000 new online banking users in two years.
* Improved customer retention rates by 20% through enhanced digital engagement strategies and personalized services. - Digital Transformation:
* Spearheaded the implementation of a new mobile banking platform, resulting in a 60% increase in mobile transaction volume.
* Transitioned 70% of traditional banking services to digital channels, reducing branch operating costs by 30%. - Operational Efficiency:
* Automated 80% of manual processes within the e-business department, reducing processing time by 50% and saving $500,000 annually.
* Streamlined digital onboarding processes, cutting down the customer onboarding time from 5 days to 1 day.
Product Innovation:
* Led the development and launch of 5 new digital products, including a peer-to-peer payment system and a digital wallet, increasing digital product adoption by 35%.
* Introduced AI-driven customer support chatbots, improving response times by 70% and enhancing customer satisfaction. - Market Penetration:
* Successfully penetrated new market segments, achieving a 30% market share in the under-35 demographic for digital banking services.
* Increased the bank's online presence and engagement by 45% through targeted digital marketing campaigns. - Compliance and Risk Management:
* Ensured 100% compliance with regulatory requirements for digital banking services, resulting in zero compliance-related fines or issues.
* Implemented robust cybersecurity measures, reducing digital fraud incidents by 40%. - Team Leadership and Development:
* Led a team of over 20 professionals and 45 National Service Personnel across the regions, achieving a 95% team satisfaction rate and a 15% increase in overall team productivity.
* Conducted training programs that improved the digital skillset of 50+ employees, resulting in a 25% boost in e-business operational efficiency. - Streamlined internal processes for increased efficiency and improved communication among departments.
- Established key partnerships with community organizations, fostering positive relationships and enriching student experiences.
- Optimized resource allocation by analyzing enrollment trends and adjusting staffing levels accordingly for maximum impact on student achievement.
- Served as a mentor for new teachers, providing guidance on classroom management strategies and instructional best practices.
- Led staff recruitment efforts, selecting highly-qualified candidates who contributed positively to the school culture.
- Promoted a positive school climate by addressing behavioral issues proactively and implementing effective discipline policies.
- Enhanced staff performance by implementing comprehensive professional development programs.
- Organized professional development opportunities for staff members focused on emerging trends in education research and practice.
- Implemented data-driven decision-making practices to assess program effectiveness and drive improvements in academic outcomes.
- Championed diversity and inclusion efforts, creating an inclusive learning environment for all staff.
E-Business Marketer -Unit Head
Zenith Bank (Ghana) LTD
05.2007 - 12.2008
- Team member, Establishment of the E-Business Department
- Managing all research relationships and initiatives on both internal and external research, employing all forms of online media optimization for targeted campaigns to multiple targets, including search, portal and media sites, working closely with Communication, Marketing and HR Departments to develop and conduct communication, marketing and training campaigns across its business units regarding the Web Site's content and functionality, working closely with internal business units, web team, agency, third party, and internal graphic resources for successful development and implementation of marketing programs, amongst other responsibilities.
Pin Production Unit Assistant Head (Cards Department)
Zenith Bank (Ghana) LTD
01.2007 - 04.2007
- Team Member - Establishment, Cards Services Department
- Writing business plans and cases to secure funding, Designing service development plans and conducted operation assessments, Formulating, writing, and implementing new operational manuals, Monitoring of ATM systems through a postilion monitoring software, work with Head of Card Center to manage card information data processing and ensure effective distribution of produced cards bank wide, Monitor card Production schedule and process flow to recommend areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
System Administrator
Zenith Bank (Ghana) LTD
08.2006 - 12.2006
- Assisted with the implementation of the ATM unit, Monitoring of ATM systems through the Postilion monitoring software, Administering the pin mailer office, Helping end users with any problems
Education
Graduate Management, Institute of Certified E-Commerce Consultants
Bachelor of Science in Computer Science -
Thornhill University
United Kingdom 01.2007
Skills
- Proficient in various technology software including data entry software, SQL, Oracle Hyperion, and Google AngularJS, Google Analytics
- Excellent administration and management skills, including strategic planning, leadership techniques, resource allocation, and coordinating staff
- Exceptional critical thinking and analytical skills
- Strong negotiation sills and ability to influence others
- Proven ability to build relationships with senior management, staff and vendors/3rd parties
- Value Proposition Development
- Design thinking
- Teamwork and Collaboration
- Project Management
- Product quality assurance
- Project Planning
- Product Training
- Stakeholder Management
Certification
- Professional IT Service Management (ITIL)- Intermediate, Axelos Global Best Practice PeopleCert
- Professional IT Service Management (ITIL)- Foundation, Axelos Global Best Practice PeopleCert
- IT Service Management (ITIL)- Intermediate, National Banking College
- IT Service Management (ITIL)- Foundation, National Banking College
- Operational Risk, Sustainability and Environmental Risk Management, Zenith Bank, Ghana
- Certificate in Personal Financing, Zenith Bank, Ghana
- Public Privacy, Cyber Crime and Human Rights, University Learning Solutions
- The Business of Fraud Risk Management, Visa Business School, Ghana
- Successful Project Management, National Banking College
- Introduction to Project management, National Banking College
- Data Communications and Networking, National Banking College
References
- Daniel Agamah, Company Secretary, Zenith Bank Ghana PLC, +233208170000, Daniel.Agamah@zenithbank.com.gh
- Fabain Agala, Chief Information Officer, Zenith Bank Ghana PLC, +233549782979, Fabian.Agala@zenithbank.com.gh, Faagala@gmail.com
- Harry B. Sintim-Aboagye, CEO, REHA-Medical Group LTD, +233277556828, hsaboagve@gmall.com, haboagve@yahoo.com
- Olu Adewusi, CEO, Tora Hydrocarbon and Energy LTD, No 8 Protea close peninsula garden estate, Ajah, Lagos, Nigeria, +2348022610676, Olu.adewusi@yahoo.com
Hobbies
- Swimming
- Tennis
- Fishing
- Hiking
- Dancing
- Exploring Nature
Timeline
Chief Project Manager / Head of Product Development
Zenith Bank (Ghana) LTD
09.2021 - Current
Head of E-Business
Zenith Bank (Ghana) LTD
04.2021 - 09.2021
Quality Assurance Deployment and User Support/ PMO- Unit
Zenith Bank (Ghana) LTD
02.2020 - 04.2021
Information Technology Project Management Officer
Zenith Bank Ghana
07.2018 - 01.2020
Senior E-Payment Officer
Zenith Bank (Ghana) LTD
09.2015 - 06.2018
Deputy Head of Department - E-Business
Zenith Bank (Ghana) LTD
01.2009 - 09.2014
E-Business Marketer -Unit Head
Zenith Bank (Ghana) LTD
05.2007 - 12.2008
Pin Production Unit Assistant Head (Cards Department)
Zenith Bank (Ghana) LTD
01.2007 - 04.2007
System Administrator
Zenith Bank (Ghana) LTD
08.2006 - 12.2006
Graduate Management, Institute of Certified E-Commerce Consultants
Bachelor of Science in Computer Science -
Thornhill University
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