Lawrence Asare
Goaso,GHANA
Summary
Accomplished professional with a strong foundation in strategic planning and leadership, adept at maintaining composure under pressure. Demonstrates exceptional problem-solving abilities and communication skills, with a proven track record in public speaking and team building. Skilled in public relations and quality assurance, with a focus on upselling and resourcefulness. Proficient in utilising software tools to enhance operational efficiency. Committed to leveraging expertise to drive organisational success and foster collaborative environments.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Mobile phone technician
Peter Harry Conduah
Goaso, Ahafo
06.2018 - Current
- Assisted in inventory management, ensured availability of necessary parts for repair.
- Carried out detailed inspections of damaged devices, provided accurate quotes for repair costs.
- Improved customer loyalty with consistent high-quality service and communication.
- Liaised directly with suppliers, ensured timely delivery of required components for repairs.
- Escalated more complex issues to senior technicians when necessary; worked collaboratively to resolve them swiftly.
- Diagnosed and repaired various mobile phone faults by utilising up-to-date technical skills.
- Designed an efficient system for tracking repair progress; increased transparency and sped-up turnaround time.
- Adhered to all company policies whilst carrying out repairs, maintained professional conduct at all times.
- Delivered excellent customer service whilst explaining complex technical information in understandable terms.
- Performed diagnostic tests on devices to identify problems, applied appropriate solutions accordingly.
- Utilised specialised tools safely for intricate component replacements; achieved precision in every job undertaken.
Senior hardware and software expert
Peter Harry Conduah
Goaso, Ahafo
06.2018 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
Education
Degree in Computer Science - Computer Science
University Energy and Natural Resourses
Sunyani 01.2020 - 09.2024
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Resourcefulness
- Public Relations
- Quality Assurance
- Upselling
- Knowledge of [Software]
Languages
English
Fluent
Timeline
Degree in Computer Science - Computer Science
University Energy and Natural Resourses
01.2020 - 09.2024
Mobile phone technician
Peter Harry Conduah
06.2018 - Current
Senior hardware and software expert
Peter Harry Conduah
06.2018 - Current
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