LAWRENCIA QUEENSTER QUAGRAINE
Kumasi
Summary
Respectful Clinical Manager with extensive knowledge of health care administration and clinical philosophy. Familiar with fiscal management systems and human resource management. Talented at maintaining and developing effective relationships with staff, patients and senior management. Excellent supervisory skills and performance working under pressure. Accomplished in driving customer and revenue growth with proactive strategies and daily management. Background running successful business operations with knowledge of budgeting, staffing and marketing.
Overview
12
12
years of professional experience
Work History
Clinical Affairs Manager/Optometrist
Rods and Cones Eyecare Services Ltd
12.2016 - Current
- Managed eye care staff to enable efficient running of clinic operations.
- Pursued over twenty new business opportunities by forging strong networks and contacting potential buyers.
- Directed retail and wholesale operations, scrutinizing and improving existing processes to boost efficiency.
- Collaborated with cross-company departments, developing new strategies to capitalism on emerging customer trends.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Enforced service standards to maintain establishment reputation for excellence.
- Evaluated products to select mix meeting current customer demand.
- Corrected vision defects through thorough fitting and checking service of prescribed lenses.
- Assisted company profit growth through ability to hit sales targets through strategic management.
- Delivered accurate, efficient eye examination services to consistently high clinical care standards.
- Assessed and identified signs of injury, disease, abnormality or defect to correctly prescribe appropriate options.
- Assisted company profit growth through ability to hit sales targets through increased purchasing by clients.
- Maintained detailed, up-to-date client records, meeting professional standards.
- Advised customers on additional eye care needs to improve overall service and grow sales of drugs and spectacles.
- Worked closely with the Chief Executive Officer and Ophthalmologist, Accountants and other key staff to enable efficient running of clinic operations.
- Corrected vision defects through thorough fitting and checking service of prescribed lenses.
- Developed positive rapport with customers and memorized patients names to improve customer satisfaction.
- Reduced time on shelf for on-hand inventory through lean stock control practices.
- Organized and ran free glaucoma testing community initiative in local communities to increase store awareness.
Optometrist Intern
, KNUST Hospital
09.2015 - 09.2016
- Provided Primary Eye Care Provider, General Consultation, Refraction and Dispensing of Spectacles, Binocular Vision Assessment, Pre- and Post-Surgical Management, Community Education,
- Coordinated fresh men student screening exercise
- Successfully delivered on tasks within tight deadlines.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased customer satisfaction by resolving issues.
- Managed 50 patients a day
Increased sales by 10%
Optometrist
KNUST Hospital
01.2016 - 08.2016
- Provided about 500 overall medical care of patients with conditions requiring vision treatment
- Was responsible for consultative, prescriptive and ordering authority in outpatient settings, general eye care management of complex eye conditions such as, but not limited to macular degeneration, diabetic eye disease, keratitis, herpes zoster ophthalmicus, glaucoma, uveitis
- Responsible for referral to Blind rehabilitation/ low vision services when indicated
- Supervised and mentored Optometry ex terns
- Dispensed over 1000 Spectacle prescriptions
Clinical Intern
Komfo Anokye Teaching Hospital
06.2012 - 08.2012
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Learned from and consulted with over 10 eye care practitioners.
- Performed 20 refractions daily
- Treated about 20 eye care conditions daily
- Provided attentive first-hand care, comfort and safety to patients.
- Assisted with rehabilitative care following treatment plans established by health professionals.
Education
Master of Science - STRATEGIC MANAGEMENT AND LEADERSHIP
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi,Ghana11.2023
DOCTOR OF OPTOMETRY - OPTOMETRY AND VISUAL SCIENCE
Kwame Nkrumah University of Science And Technology
06.2015
WASSCE - SCIENCE
Wesley Girls' High School
06.2008
BASIC JUNIOR HIGH SCHOOL EDUCATION
JUNIOR HIGH SCHOOL
2004
Basic School Education - General Basic School Education
AngloGold Ashanti Primary And Junior High Schools
2002
Skills
- Excellent clinical and people skills
- Relationship management
- Brand building
- Inventory management
- Clinical Quality Improvement
- Patient Flow
- Team meetings
- Quality control
- Clinical examining
- Clinical inventory management
- Clinical stock control
- Clinical record maintenance
- Good Clinical Practice (GCP) guidelines
- Clinical trial management
- Adverse event reporting
- Site monitoring
- Clinical Data Management
- Training and mentoring
- Patient recruitment
- Pharmacovigilance
- Protocol development
- Medical Writing
- Clinical Leadership
- Effective Communication
- Managerial experience
- Emergency situational awareness
- Clinical Documentation
- Office procedures
Accomplishments
- Managed and tracked certification and re-certification schedules for over about thirty staff.
- Managed care for over ten thousand patients.
- Resolved product issue through consumer testing.
Additional Information
- I have a firm resolve to make things become better than i met them.
- I delight in making the most of resources given.
- I play well in teams
Affiliations
- Member of Ghana Optometric Association
- Member of Allied Health Professions Council, Ghana
Timeline
Clinical Affairs Manager/Optometrist
Rods and Cones Eyecare Services Ltd
12.2016 - Current
Optometrist
KNUST Hospital
01.2016 - 08.2016
Optometrist Intern
, KNUST Hospital
09.2015 - 09.2016
Clinical Intern
Komfo Anokye Teaching Hospital
06.2012 - 08.2012
Master of Science - STRATEGIC MANAGEMENT AND LEADERSHIP
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
DOCTOR OF OPTOMETRY - OPTOMETRY AND VISUAL SCIENCE
Kwame Nkrumah University of Science And Technology
WASSCE - SCIENCE
Wesley Girls' High School
BASIC JUNIOR HIGH SCHOOL EDUCATION
JUNIOR HIGH SCHOOL
Basic School Education - General Basic School Education
AngloGold Ashanti Primary And Junior High Schools
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