LATIFA HASHIM
Kumasi
Summary
As a dynamic professional, I am committed to achieving results that drive success. With a strong work ethic and adaptable nature, I excel in any environment, whether working independently or collaboratively. My exceptional interpersonal skills enable me to build positive relationships with colleagues, clients, and stakeholders alike. I am dedicated to my ongoing professional development and remain focused on contributing to company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Driver and Vehicle Licensing Authority
Kumasi
09.2019 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Sales Agent
Bayport Savings and Loans Limited
Kumasi
06.2018 - 11.2018
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Education
Master of Science - Management And Human Resource Strategy
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Kumasi, Ghana05.2022
Bachelor of Arts - Integrated Business Study
UNIVERSITY FOR DEVELOPMENT STUDIES
Tamale, Ghana11.2019
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Microsoft Office Expertise
- Problem-Solving Abilities
- Sales expertise
- Report preparation
- Complaint resolution
- Multi-line phone talent
- Key stakeholder relationship building
- Recordkeeping strengths
- Administrative support
- Money handling abilities
- Creative problem solving
- Service standard compliance
- Strategic sales knowledge
Languages
Moshi
First Language
English
Proficient
C2
Twi
Proficient
C2
Hausa
Proficient
C2
REFEREES
Prof. Naail Mohammed Kamil
Kwame Nkrumah University of Science and Technology
Head, Department of Human Resources and organizational Development
School of Business
Email: naailkamil@knust.edu.gh
Phone: +233 547503816
Tony Azaanamaal
Lecturer
University of Business and Integrated Development Studies
Email: azaanamaal@ubids.edu.gh
Phone: +233208570162
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Customer Service Representative
Driver and Vehicle Licensing Authority
09.2019 - 12.2022
Sales Agent
Bayport Savings and Loans Limited
06.2018 - 11.2018
Master of Science - Management And Human Resource Strategy
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Arts - Integrated Business Study
UNIVERSITY FOR DEVELOPMENT STUDIES
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