LATIFA HARUNA NAMAH
Summary
Resourceful and detail-oriented professional with proven experience in administration, executive support, and customer service. Adept at managing schedules, handling confidential correspondence, and ensuring smooth office operations. Recognized for strong organizational skills, professionalism, and the ability to anticipate leadership needs. Awarded for excellence during national service, I bring a combination of administrative expertise, IT proficiency, and a commitment to efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
National Service Personnel – Administrative & IT Support
Ghana Ports and Harbours Authority
12.2023 - 10.2024
- Streamlined administrative processes, improving efficiency across departments.
- Managed document processing and data entry, ensuring 100% accuracy of records.
- Supported department heads with scheduling, correspondence, and report preparation.
- Coordinated with multiple teams to ensure compliance with organizational policies.
- Awarded Best National Service Personnel (IT Department) for outstanding performance.
Intern – Administrative & Customer Service Support
Opportunity International Savings and Loans Ltd
12.2022 - 01.2023
- Delivered professional customer service support, resolving client inquiries promptly.
- Assisted in daily banking operations, including reporting, filing, and records management.
- Analyzed financial data to identify trends and support service improvement.
- Supported management with clerical duties and administrative coordination.
Education
Diploma - Information Technology
Lakeside University College
Accra, Ghana09.2023
Certificate - Data Analysis
ALX Africa
Accra, Ghana08.2025
Skills
- Administrative & PA Skills: Calendar & schedule management Meeting & travel coordination Correspondence & filing Client relations Confidentiality & discretion
- Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint) IT systems Data entry
- Soft Skills: Strong communication Team collaboration Critical thinking Quick learning
Accomplishments
- Awarded Best National Service Personnel (IT Department) – Ghana Ports and Harbours Authority, 2024
- Commended for organizational efficiency and teamwork during internships and service roles
Languages
English (Proficient)
Dagbani (Intermediate)
Twi (Intermediate)
Timeline
National Service Personnel – Administrative & IT Support
Ghana Ports and Harbours Authority
12.2023 - 10.2024
Intern – Administrative & Customer Service Support
Opportunity International Savings and Loans Ltd
12.2022 - 01.2023
Diploma - Information Technology
Lakeside University College
Certificate - Data Analysis
ALX Africa
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