Maximized efficiency of operational systems by updating internal frameworks and controls.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.
Assisted clients in governance, oversight and consultation of compensation committees and programs.
Devised and implemented strategies to promote organizational growth, penetrate new markets and improve patient care standards and initiatives.
CEO
Maglans company Ltd
OBUASI
09.2014 - Current
Established and oversaw strategic business actions and streamlined operations.
Led organization, established business direction and actualized operational plans to meet goals.
Revitalized business plans and realigned company objectives to increase overall profits.
Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
Controlled business direction changes and provided support during restructurings.
Oversaw strategic business decision-making to develop, enhance and enforce business mission.
Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
Enabled organization to scale through rapid growth by identifying and eliminating bottlenecks, risks and other constraints.
Partnered with executive team to define company goals.
Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
Devised strategic improvements to resolve issues and spearhead necessary operational updates.
Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market.
Cultivated successful business culture focused on performance optimization and goal attainment.
Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
Customer Relationship Officer
UT Bank
OBUASI
04.2009 - 09.2015
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Addressed inquiries from clients and relationship management department team members.
Upheld strict quality control policies and procedures during customer interactions.
Helped customers open accounts, make deposits, update information and carry out range of routine actions.
Referred customers to business partners based on individual preferences and demographics.
Assessed customer needs and upsold products and services to maximize sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Educated customers on special pricing opportunities and company offerings.
Office Assistant
Mining and Building Contractors Ltd
OBUASI
06.2007 - 04.2009
Received and screened high volume of internal and external communications.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Created PowerPoint presentations used for business development.
Tracked office stock and maintained inventory in neat and organized fashion.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Oversaw workforce management and staff scheduling to keep office operations smooth and efficient.
Education
Bachelor of Science - Business Administration - Accounting
Ghana Baptist University College
Kumasi , ASHANTI REGION
06.2015
Diploma In Commerce -
University Of Cape Coast
Kumasi , ASHANTI REGION
Diploma in Commerce - Accounting
University Of Cape Coast
Kumasi, ASHANTI REGION
01.2013
Skills
Chartered Credit professional, a Fellow of the Chartered Institute of Credit Management Ghana and Associate member of the Chartered Institute of Credit Management UK
Timeline
Managing Director
Maglans Micro Credit
03.2016 - Current
CEO
Maglans company Ltd
09.2014 - Current
Customer Relationship Officer
UT Bank
04.2009 - 09.2015
Office Assistant
Mining and Building Contractors Ltd
06.2007 - 04.2009
Bachelor of Science - Business Administration - Accounting
Nursing Officer (Registered Community Nurse) at Obuasi East Municipal Health DirectorateNursing Officer (Registered Community Nurse) at Obuasi East Municipal Health Directorate