Summary
Overview
Work History
Education
Skills
Administrative Abilities
Hobbies and Interests
References
Timeline
Generic

Lady-Rose Addo

Accra

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities

Overview

9
9
years of professional experience

Work History

SERVICE QUALITY OFFICER

NATIONAL INVESTMENT BANK
- Current
  • Responsible for continual improvement of the bank’s service quality aimed at delivering great customer experience
  • Investigate, resolve and report on all customer related complaints lodged for branches and departments/Units
  • Ensure the bank’s policies and procedures relating to customer complaints are followed and documented
  • Receive and process weekly and monthly report from departments for HD/CS’s review
  • Conduct monthly survey on sampled new account holders, address identified concerns and subsequently train branches that score below 5 in any of the service attribute
  • Designed a survey that was used to reduce customer complaints by 70%.

RELATIONSHIP OFFICER

NATIONAL INVESTMENT BANK
- 07.2020
  • Responsible for providing an efficient and professional services to top clients of the organization and administrative clerical services to colleagues, managers and supervisors to facilitate the efficient operation of the office
  • Approaching potential customers to establish strong positive banking relationship
  • Understanding customer needs and developing plans to address them
  • Gaining solid knowledge of competitors and assisting in generating of new business
  • Identifying key staff in companies to cultivate profitable relationships and opportunities for greater profit for the bank
  • Mobilized GHS24million in the past two years which increased branch deposit
  • Brought 72 large corporate accounts for the branch within 3 months which increased branch deposit by GHS 21million
  • Revived 104 dormant accounts for the branch using my excellent client service relationship
  • Made profit of GHS10million for the branch through loans and bank transfers within a year and a half
  • Designed a customer complaints form used for which resulted in a reduction of customer complaints by 70%.

Human Resource Administrative Assistance

BLUE FINANCIAL INSTITUTION
- 05.2017
  • Responsible for posting jobs and recruiting staff, as well as coordinating ongoing training for current employees and setting up orientation programs for new employees
  • Coordinated HR projects, meetings and training seminars
  • Provided orientations for new employees by sharing onboarding packages and explained company policies
  • Collected and managed all data bases pertaining to the employees, planned schedules for departments and assisted the Human resource manager with the review of HR.

HUMAN RESOURCE ADMINISTRATIVE ASSISTANT

Ghana Water Company Limited-ATMA PRODUCTION
10.2014 - 08.2015
  • Responsible for employee needs and ensuring legal compliance and support of employee experience
  • Supported the implementation and continuous improvement of the HR processes (eg. recruitment, employee relations/welfare, training- learning & development)
  • Assisted in conducting human resource file audits and development of existing filling systems using a checklist as a guide
  • Ensured adequate resolution of staff concerns through business partnering to ensure all staff concerns are handled duly
  • Handled the logistics for travel arrangement

SALES MANAGER

SETRA COMPANY LTD.
- 09.2014
  • Responsible for achieving growth and hitting sales target by successfully maintaining the sales team
  • Motivated and advised my representatives to improve their performance as well as hired and trained new sales representatives
  • Achieved objective through effective planning, setting sales goals, and analyzing data on past performance and projected future performance
  • Ensured that the sales department worked cross functionally with executives from other departments e.g., they collaborated with marketing to generate new leads sources and expanded the target customer base, we also collaborated with product and research teams to make sure customer needs are met
  • Came up with planned training programmers which involved skilled external trainers who came and shared experiences as well as ideas and through these achievements our sales team performance increased by 60% in 4months
  • I contributed highly by suggesting innovative ideas for re-branding of products and price adjustment which boosted demand by 90% and out of that still made heavy profit each month.

HUMAN RESOURCE ASSISTANT

GLICO INSURANCE COMPANY LIMITED
- 10.2010
  • Performed orientation for new employees
  • Provided payroll information by collecting time and attendance records
  • Maintained employee information by entering and updating employment and status-change data
  • Enhanced technical knowledge by attending workshops; reviewing publications.

Education

BSc Business Administration (Major: Marketing) -

Kwame Nkrumah University of Science and Technology

BSc Business Administration (Major: Human Resource Management) -

Central University College

SSSCE -

St. Louis Secondary School

Skills

  • Office management and ability to work under pressure
  • Microsoft Office (word, power point and excel)
  • Sales and negotiation skills
  • Strong communication and presentation skills
  • Attention to details
  • Punctual and reliable
  • Ability to work without supervision
  • Ability to cope and work under pressure
  • Good writing and verbal communication skills
  • Self-motivated
  • Report Preparation
  • Innovation and Creativity
  • Report Writing

Administrative Abilities

  • Adept in technology
  • Verbal and written communication
  • Organization
  • Time management
  • Strategic planning
  • Resourcefulness
  • Detail oriented
  • Anticipates needs

Hobbies and Interests

  • Reading books
  • Researching
  • Travelling
  • Listening to Music

References

References available upon request.

Timeline

HUMAN RESOURCE ADMINISTRATIVE ASSISTANT

Ghana Water Company Limited-ATMA PRODUCTION
10.2014 - 08.2015

SERVICE QUALITY OFFICER

NATIONAL INVESTMENT BANK
- Current

RELATIONSHIP OFFICER

NATIONAL INVESTMENT BANK
- 07.2020

Human Resource Administrative Assistance

BLUE FINANCIAL INSTITUTION
- 05.2017

SALES MANAGER

SETRA COMPANY LTD.
- 09.2014

HUMAN RESOURCE ASSISTANT

GLICO INSURANCE COMPANY LIMITED
- 10.2010

BSc Business Administration (Major: Marketing) -

Kwame Nkrumah University of Science and Technology

BSc Business Administration (Major: Human Resource Management) -

Central University College

SSSCE -

St. Louis Secondary School

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