Dennis LaabGaria
Tema,Ghana
Summary
Responsive and resourceful business executive with over 10 years experience in shipping, freight forwarding, logistics and law. Generally referred to as a soft-spoken, self-made, intelligent, well-cultured, smart and open-minded person.
Organized and dependable candidate, willing to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
Compliance and Sea operations manager
Euro world Cargo (by Satguru group)
Accra, Ghana
01.2023 - Current
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Served as a key corporate representative, liaising with various stakeholders in support of operational excellence.
- Led overall direction, coordination and evaluation of department functions.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Conducted regular audits and assessments of documentation, procedures, and processes, identifying areas for improvement and implementing corrective actions.
General Manager
Afriship Logistics
KIA ACCRA, Ghana
12.2019 - 11.2022
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Maintained compliance with external regulations and internal policies.
- Managed end-to-end logistics service
- Participation in companies board meetings and strategic planning
Customer Service/Documentation Coordinator
Cosco Shipping Ghana Limited
Tema, Greater Accra Region
01.2017 - 11.2019
- Adhered strictly to policies and procedures for continued company compliance.
- Provided professional customer service, offering a can-do attitude to all requests.
- Conducted regular audits of documentation to identify discrepancies or errors and implemented corrective actions to prevent operational disruptions.
- Collaborated closely with sales, operations, and logistics teams to ensure accurate and complete documentation for import and export shipments.
- Managed a high volume of customer inquiries and provided timely and effective solutions to ensure customer satisfaction and retention.
- Participated in cross-functional meetings to align customer service and documentation efforts with overall company goals and objectives.
Shipping documentation Officer
Africa Global Logistics Ghana (formerly Bollore)
Tema, Greater Accra Region
07.2014 - 03.2017
- Conducted complex search and retrieval requests for clients and industry professionals.
- Trained team in document control and records management best practices.
- Oversaw document management for various corporate projects.
- Post cargo release/delivery audit of all invoices and payments to ensure accuracy and accounts reconciliation.
- Managed client disbursement accounts
- Maintained shipping container inventory in Ghana
Operations Coordinator
Justin And Sons Logistics
Tema, Greater Accra Region
07.2012 - 01.2014
- Managed and motivated high-performing teams for successful KPI attainment.
- Ensured Health and Safety Hygiene procedures are adhered to by our drivers and delivery clerks.
- Responded to custom queries on shipments
- Vetted invoices before they are presented to the client for payment.
- Supported end-to-end logistics service to clients
- Assisted in preparing quarterly budgets.
Education
Bachelor of Laws - Law
University of London
United Kingdom 09.2021 -
Advanced Diploma - Logistics and Transport
Chattered Institute of Logistics & Transport
United Kingdom 09.2021 -
Master of Laws - LAW
University of South Wales
United Kingdom 09.2020 - 08.2023
Master of Science - Logistics and Supply chain
Kwame Nkrumah University of Science Technology
Ghana 08.2016 - 07.2018
Bachelor of Science - Shipping Administration
Regional Maritime University
Ghana 08.2010 - 05.2014
Google professional certificate in Data Analytics - Data
Google
Delivered online by Coursera 01.2022 - 06.2022
Skills
- Multi-site operations
- Quality compliance procedures
- Contract management
- Solutions development
- Freight and logistics expertise
- Business analysis
- Sales data analysis
- Problem-solving
- HTML
- Python
- Leadership
- Customer-focused
Languages
English
Native
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
But better to get hurt by the truth than comforted with a lie.
Khaled Hosseini
Timeline
Compliance and Sea operations manager
Euro world Cargo (by Satguru group)
01.2023 - Current
Google professional certificate in Data Analytics - Data
Google
01.2022 - 06.2022
Bachelor of Laws - Law
University of London
09.2021 -
Advanced Diploma - Logistics and Transport
Chattered Institute of Logistics & Transport
09.2021 -
Master of Laws - LAW
University of South Wales
09.2020 - 08.2023
General Manager
Afriship Logistics
12.2019 - 11.2022
Customer Service/Documentation Coordinator
Cosco Shipping Ghana Limited
01.2017 - 11.2019
Master of Science - Logistics and Supply chain
Kwame Nkrumah University of Science Technology
08.2016 - 07.2018
Shipping documentation Officer
Africa Global Logistics Ghana (formerly Bollore)
07.2014 - 03.2017
Operations Coordinator
Justin And Sons Logistics
07.2012 - 01.2014
Bachelor of Science - Shipping Administration
Regional Maritime University
08.2010 - 05.2014
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