KYEI BAFFOUR AWUAH, CIM, ACIM
Accra
Summary
Proactive Unloader with passion for workplace safety and solid background of superior performance in related roles. Demonstrating 4 years of efficiency and safety, known for contributing to team objectives through hard work and collaboration.
Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional.
Driven professional with a broad range of experience in marketing seeking to leverage a polished background to take the next career step with a respected organization.
Creative Marketing Specialist talented in designing and creating marketing materials to drive brand awareness and increase client revenue. Collaborative and energetic with proven history of implementing effective campaigns to
Enthusiastic Credit Analyst offering 14 months of experience in determining risk through effective financial document analysis. Sharp and highly trained with a desire to work for a leasing organization.
Overview
8
8
years of professional experience
Work History
Ground Handling Agent, Baggage
Qatar Airways
Doha, DH
2025.10 - Current
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists.
- Experienced knowledge in Amadeus Baggage System.
- Tracing baggage and special handling.
- Assigning ULDs and following planned load procedures and planning.
- Performing ULD serviceability checks.
- Coordinating with Baggage supervisors for swift and safe baggage release.
- Observed safety and privacy procedures in handling passengers' property.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Identified materials requiring removal or special handling.
Load Planner
Aviance Ghana Limited
Airport, Accra
2025.04 - 2025.09
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Drafted loading instructions for arrival and departures.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Prepared pre-trip weight and balance documentation for [Type] flights.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Acquired and verified final passenger breakdowns for loading considerations.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Determined appropriate number of ULD containers for aircraft.
Ground Agent and Baggage Handler
Aviance Ghana Limited
Airport, Accra
2023.08 - 2025.03
- Vast experience in loading and unloading baggage carts, pallets and containers in all aircraft handled by Aviance Ghana
- Providing special handling for specific items when required
- Scanning and confirming baggage status with check-in agents before loading onto aircraft
- Complying with safety procedures and performing cart, pallets and container maintenance
- Liaising with supervisors by providing information of baggage and passenger status
- SITA and BRS system savy
- Any other duty assigned by supervisors.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Ensured all items were securely fastened in the truck bed or trailer to prevent damage during transport.
- Inspected merchandise for damages prior to loading onto trucks.
- Maintained records of goods loaded and unloaded from vehicles.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Followed safety protocols when operating heavy machinery such as forklifts or pallet jacks.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Maintained a clean work area at all times by sweeping floors, wiping down surfaces.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Packaged, crated and loaded items safely for transport.
- Assisted sorters by loading trucks with assigned packages for routes.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Checked for damaged or missing bags at the conclusion of flights.
- Conducted routine inspections of baggage belts, conveyors and ramps for proper functioning.
- Maintained accurate records of all baggage handling activities.
- Prepared detailed reports after each shift documenting any incidents involving mishandled luggage.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Assembled pallets and crates for secure transportation of materials.
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated equipment while observing standard safety procedures.
- Coordinated ground crew activities to complete objectives on schedule.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Helped train new employees in safe practices and warehouse procedures.
- Checked cargo and baggage for security to meet TSA regulations.
Customer Solution Executive / Life Underwriting
Glico Life Insurance Company
2021.01 - 2021.10
- Customer finance and risk assessments
- Assessing risk of clients historical and hereditary disease / illness
- Reviewing and confirming loan/policy application and documents
- Prospecting new clients and personal selling
- Initiating premium payments
- Responding to customers’ needs and complaints.
- Developed and implemented strategies to increase executive efficiency.
- Created and maintained relationships with key stakeholders.
- Conducted market research and analysis to identify potential business opportunities.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Prepared staff work schedules and assigned team members to specific duties.
Census Enumeration Officer
Ghana Statistical Services
2021.01 - 2021.05
- And Housing Census)
- Inquire about specific personal information of individuals
- Visiting people's homes to update the census
- Building trust and ensuring confidentiality
- Encourage people to complete the online questionnaire
- Helping people understand the importance of the census
- Answering questions and overcoming objections
- Record and encode information from surveys
- Visitation of individuals to be interviewed and gather data
- Update and prepare the layout map of Enumeration block with the census map
- Visit homes without exception and input the data collection into the tablet device.
Credit Risk Analyst Officer
Zenith Bank Ghana Limited
2019.09 - 2020.09
- Preparation of comprehensive staff loan reports
- Working on Bid and Performance Bonds (Securities)
- Working on Bank Credit and Comfort Letters
- Preparation of monthly report of creditors (staff and customers) to Bank of Ghana
- Processing of customer instruction for loan repayments and de-collateralization of securities
- Weekly and monthly reports on outstanding documents
- Supervise reports on expired insurance policies, outstanding financials and all other documents as requested in the offer letters
- Ensure that security documentations are adequately backed-up and secured
- Supervise schedule on release memos for shipments made under Trade facilities (Import Finance Facility)
- Analyzed and evaluated credit risk in order to determine creditworthiness of potential customers.
- Constructed financial models to forecast credit losses and analyze risk-adjusted returns on investments.
- Conducted portfolio reviews to assess the performance of existing loans and identify areas of weakness or improvement.
- Developed strategies for mitigating risks associated with lending decisions.
- Identified trends in customer behavior that could impact the bank's overall risk profile.
- Evaluated customer applications, credit reports and other relevant documents for accuracy, completeness, and compliance with laws and regulations.
- Drafted presentations analyzing various aspects of credit risk management processes.
- Generated detailed reports outlining findings from credit risk analysis process.
- Advised loan officers and managers about best practices when it comes to assessing borrower's profiles and granting loans accordingly.
- Reviewed customer financial data to ascertain level of risk involved for extending credit.
- Requested financial documents from customers.
- Monitored and maintained compliance with internal controls and government regulations.
- Assessed customer credit files regularly to review receivables.
- Conducted credit reviews on corporations to assess financial conditions.
- Collected and organized loan documents before submission to underwriting.
- Provided guidance on regulatory requirements related to banking products such as mortgages, consumer loans.
- Collaborated with legal counsel on complex cases involving collection issues or defaulting borrowers.
- Reviewed loan portfolios regularly for potential delinquencies or defaults.
Office Assistant
Zenith Bank Ghana Limited
2018.10 - 2019.03
- East Legon Branch
- Prospecting new customers to Acquiring Deposits
- Sales of the bank’s products to new and existing customers
- Responsible for accounts opening
- Maintained daily direct and indirect client relations operations including acting as a touch point or enquiry front desk for customers, providing company information to clients and directing clients appropriately based on their needs
- Customer Management and Retention.
Spintex
Zenith Bank Ghana Limited
2017.12 - 2018.03
- Branch
- Assisted customer with inter-bank payment
- Sales of the bank’s products to new and existing customers
- Responsible for assisting clients with accounts opening
- Responsible for preparing list of stationary items.
Education
CHARTERED MARKETING - Marketing
Chartered Institute of Marketing, UK
United Kingdom12.2022
DIPLOMA IN PROFESSIONAL MARKETING - Driving Innovation
CHARTERED INSTITUTE OF MARKETING
UK07.2020
CERTIFICATE IN PROFESSIONAL MARKETING -
CHARTERED INSTITUTE OF MARKETING
UK07.2018
High School Diploma -
Achimota School
Greater Accra05.2016
BECE - General Studies Education
LOWER HILL PREPARATORY SCHOOL
Skills
- Microsoft Office Suite (Microsoft Word, Excel, PowerPoint)
- Amadeus system expert
- Sita system expert
- Altea system expert
- Highly skilled in customer acquisition and sales
- Good communication skills
- Proficient in Internet and Offline Research
- Good presentation skills
- Safety Monitoring
- Load Balancing
- Visual Inspection
- Health and Safety Compliance
- Attention to Detail
- Customer service
- Time management
- Driver assistance
- Market research
- Customer engagement
- Digital marketing
- Sales strategy
- CRM software
- Social media marketing
- New market research
References
Mrs. Charlotte Yawa Impraim
Head, Credit Risk Management Department (Zenith Bank Ghana Limited)
0277457212
Mr. Edward Marconi Adu
Head, Human Resource Department (Zenith Bank Ghana Limited)
0244798608
Mrs. Julian Osei
Branch Head, East Legon Branch (Zenith Bank Ghana Limited)
0201166277
Mr. Daniel Boadi
Customer Solution Manager, East Legon Branch (Glico).
0242062814
Mr. Ebenezer Agyei
Ramp Manager, Aviance Ghana Limited. 0243500642
Ghana Statistical Services
Additional Information
CERTIFICATION AND LICENSE
- Glico Life Insurance Broker - Certificate of Recognition (2021)
- Chartered Institute of Marketing, UK - ACIM Chartered Marketer (2023)
FLIGHTS HANDLED
- Qatar Airways
- Emirates Airlines
- United Airlines
- Brussels Airlines
- British Airways
- Ethiopian Airways
- Delta Airlines
- Egypt Air
- RwandAir
- Asky Airlines
- Africa World Airlines
- IBOM Airlines
- Kenya Airways
- TAP Portugal Airlines
Languages
English
First Language
Timeline
Ground Handling Agent, Baggage
Qatar Airways
2025.10 - Current
Load Planner
Aviance Ghana Limited
2025.04 - 2025.09
Ground Agent and Baggage Handler
Aviance Ghana Limited
2023.08 - 2025.03
Customer Solution Executive / Life Underwriting
Glico Life Insurance Company
2021.01 - 2021.10
Census Enumeration Officer
Ghana Statistical Services
2021.01 - 2021.05
Credit Risk Analyst Officer
Zenith Bank Ghana Limited
2019.09 - 2020.09
Office Assistant
Zenith Bank Ghana Limited
2018.10 - 2019.03
Spintex
Zenith Bank Ghana Limited
2017.12 - 2018.03
CHARTERED MARKETING - Marketing
Chartered Institute of Marketing, UK
DIPLOMA IN PROFESSIONAL MARKETING - Driving Innovation
CHARTERED INSTITUTE OF MARKETING
CERTIFICATE IN PROFESSIONAL MARKETING -
CHARTERED INSTITUTE OF MARKETING
High School Diploma -
Achimota School
BECE - General Studies Education
LOWER HILL PREPARATORY SCHOOL