To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Hi, I’m
Kwesi Nduom Dampson
Takoradi, Ghana
Summary
Overview
6
years of professional experience
1
Certification
Work History
Mt. Olivet Methodist Church
IT Technician
2017.06 - Current (7 years & 3 months)
Job overview
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Typewriter
Western Regional Library Authority
Internship Student
2022.10 - 2022.12 (2 months)
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Answered incoming telephone calls, took down messages and provided information.
- Maintained organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to work stations.
Education
West Ridge School Sekondi
JHS Qualification
University Overview
University of Ghana Legon
Bachelor Of Arts from Education And Information Studies
11.2023
University Overview
- Member of Red Cross Society
- Completed professional development in Bite and Bytes in Computing
- Awarded
- Professional development completed in Subject
- Received Ghana Library Scholarship Board
- Elected to Floor Rep for Legon Hall Annex A in 2021, Class Captain at Class 5 in West Ridge School
St. Mary's Boys Senior High School Apowa
SHS Qualifications from General Arts
09.2015
University Overview
Skills
- Data Retention
- Helpdesk Services
- Mobile Fleet Management
- AV Installation
- Software Deployment Management
- Troubleshooting and Diagnostics
- Network Maintenance
- Updating Software
- Talented leader
- Social media sites
- Database Management
- Outstanding communication skills
- Problem-solving
Certification
- Google Training: Bites and Bytes in computing 2023
- Senior High School : WAECC 2018
- Junior High School: BECE 2015
Languages
English
Beginner (A1)
Fante
Beginner (A1)
Twi
Upper intermediate (B2)
Timeline
Internship Student
Western Regional Library Authority
2022.10 - 2022.12 (2 months)
IT Technician
Mt. Olivet Methodist Church
2017.06 - Current (7 years & 3 months)
West Ridge School
JHS Qualification
University of Ghana
Bachelor Of Arts from Education And Information Studies
St. Mary's Boys Senior High School
SHS Qualifications from General Arts
- Google Training: Bites and Bytes in computing 2023
- Senior High School : WAECC 2018
- Junior High School: BECE 2015
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