KWESI EDU SIMPSON

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Daily stock requisition and receiving from central warehouse.
• Branch staff related issues.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

• Supported senior auditors in the preparation of detailed reports for management, outlining key findings and areas for improvement.
• Completed audits in accordance with regulations and procedures.
• Performed auditing work in accordance with rigorous auditing standards and principles.
• Daily stock checks and monthly cash and cash equivalents verification.

• Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
• Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.

Reconciliations :

Ø Portfolio reports for funds invested (Pensions and Provident).

Ø Personnel numbers, pension payments and resolving differences.

Ø Current account balances in fund books with Unilever Ghana and Twifo Oil Palm Plantations Limited each month.

Ø Unfunded Retirement Benefit (URB) Pensions.

§ Preparing and filing of tax returns.

§ Posting of monthly Pensions and Provident fund contributions into member accounts.

§ Generation of accurate benefits statements for members upon instruction by line manager.

Achievements:

§ Was able to reconcile about 92% of Portfolio reports and current account balances.

Reduced the time from a week to two days in generating benefits statements.

§ Taught Information Communication Technology (ICT).

§ Assistant sports master.

Achievement:

Started teaching Information Communication Technology (ICT) which led the school in acquiring its first computer for practical lessons.