Kwesi Dei Williams
Actuarial Graduate Trainee
Accra
Summary
Detail-oriented team player with strong organizational skills. Highly motivated to learn and achieve more. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
Work History
Pensions and Investment Customer Service Associate
Petra Trust
Accra
07.2022 - Current
- Resolved problems, improved operations and provided exceptional service to clients and customers with regards to mutual funds, insurance and pension products.
- Corresponded with key stakeholders through emails and phone calls to resolve issues of clients and customers.
- Engaged in telesales to achieve sales targets for the financial year.
- Conducted research and applied data analytic skills to uncover trends in customer behavior.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Computer Science Intern
Escript Software Solutions
Accra
06.2021 - 08.2021
- Applied Excel and Python Skills to provide software solutions to clients.
- Consulted with users, vendors and technicians to determine computing needs and system requirements.
- Completed reviews of codes, requirements and project plans.
Education
Financial Certification - Financial Risk Management
Global Association of Risk Professionals, USA
Jersey City, USA. 01.2023 - Current
Bachelor of Science - Actuarial Science
University of Ghana
Legon, Ghana 10.2018 - 03.2023
West African Secondary School Certificate Exam - General Science
Mfantsipim School
Accra, Ghana 09.2015 - 05.2018
Skills
Intermediate skills in Microsoft tools (Excel & PowerPoint)
Reporting and data analysis
Complex problem solver and critical thinker
Excellent client and customer service
Investment and Wealth Planning
Hobbies
Table tennis and video games
Interest in finance related books, news and historical events.
Referees
Available upon request.
Timeline
Financial Certification - Financial Risk Management
Global Association of Risk Professionals, USA
01.2023 - Current
Pensions and Investment Customer Service Associate
Petra Trust
07.2022 - Current
Computer Science Intern
Escript Software Solutions
06.2021 - 08.2021
Bachelor of Science - Actuarial Science
University of Ghana
10.2018 - 03.2023
West African Secondary School Certificate Exam - General Science
Mfantsipim School
09.2015 - 05.2018