Kwesi Bright Mawufemor

DHL Express Limited

11.2023 - 11.2024

Answered customer calls and provided customer service by responding to inquiries promptly and courteously, and resolving problems in a timely manner.
Provided effective solutions to improve customer experience.
Collaborated with other departments to ensure quality service delivery for customers.
Secured new business through lead generation.
Educated customers on product features and benefits to support sales efforts.
Ensured compliance with all applicable laws regarding customer protection.
Participated in training sessions to stay abreast of new products and services.
Provided feedback from customers to management team for further review.
Remained calm and professional in stressful circumstances and effectively diffused tense situations by de-escalating problematic customer concerns, maintaining a calm, friendly demeanor.
Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Provided efficient and courteous service for common inquiries and complaints.
Adept at employing CSV, Sherloc, and GEMA to address customer requests.
Increased revenue through effective sales of products and services on all bookings.