Summary
Overview
Work History
Education
Skills
Languages
Certification
OTHER SKILLS
References
Timeline
Generic
Kwesi Otoo Mensah

Kwesi Otoo Mensah

Accra

Summary

I thrive in collaborative, high-performing environments, leveraging my technical expertise and problem-solving skills to drive innovation and contribute to organizational growth.
Committed to continuous learning and results-oriented attitude, I excel at taking on challenging projects and identifying opportunities for improvement. I embrace a proactive mindset, offering creative solutions to enhance efficiency and align cross-functional efforts.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Business Development Manager

BDSwiss Ltd
Limassol
02.2023 - Current
  • Recognized potential clients, formed connections, and secured new partnerships
  • Identified potential clients, built relationships, and negotiated contracts.
  • Enhanced brand visibility through the organization of meetings and seminars.
  • Provided market analysis insights to aid new partners in expanding their businesses
  • Strategically achieved company expansion by opening new markets.
  • Created presentations to attract new business opportunities.
  • Researched target markets to understand the needs of current and potential customers.
  • Maintained a database of existing customers and prospective leads.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Leveraged cold calling, in-person visits, and referrals to build leads.

Administrator

Mercylove School
Accra
01.2021 - Current
  • Performing data entry tasks into computer databases from paper documents.
  • Executed fundamental bookkeeping responsibilities, including reconciliation of accounts receivable and payable.
  • Updated databases with new employee information, job changes and terminations.
  • Managed office supplies inventory and placed orders when necessary.
  • Providing general administrative support to staff members.
  • Monitored emails, sorted mail, and distributed correspondence accordingly.
  • Prepared presentations using Microsoft Office Suite applications.
  • Enhanced organizational efficiency through the design of streamlined forms and templates.
  • Developed spreadsheets to track project progress, budgets and other related data.
  • Streamlined parent-teacher communication through the implementation of user-friendly school management software.
  • Ensuring prompt payment of staff salaries, as well as Social Security contributions.

Administrator

Zark Institute
Accra
01.2023 - 01.2024
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Prepared presentations using Microsoft Office Suite applications.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Provided general administrative support to staff members.
  • Compiled statistical data from various sources for analysis.
  • Processed payroll information according to established guidelines.
  • Compiled data from multiple sources into comprehensive reports for management review.
  • Developed spreadsheets to track project progress, budgets and other related data.

Manager of Operations

ADOLATE GHANA LTD
ACCRA
01.2021 - 12.2022
  • Developed cordinated systems for employees to work with their computers
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
  • Ensured a consistent sync in data from market and presentations
  • Monitored team progress towards achieving milestones set forth in project plans.

Relationship Banker || Customer Service || Teller

GCB GHANA LTD
ACCRA
10.2013 - 01.2018
  • Provided excellent customer service by responding to inquiries in a timely and efficient manner.
  • Managed daily operations of the Customer Service Department.
  • Provided customer service in a courteous and professional manner.
  • Established trustful relationships with customers through effective communication skills.
  • Identified potential opportunities to upsell products or services to customers.
  • Resolved customer issues in an efficient and timely manner.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Educated clients about various banking products available at the institution.
  • Processed customer requests for withdrawals or transfers from existing accounts.
  • Researched customer inquiries regarding account balances, transactions, fees, interest rates.
  • Modified, opened and closed customer accounts.
  • Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.

Education

PROFESSIONAL COURSE - POWER BI

EXODUS EXPERTS
ONLINE
07-2024

Bachelor of Science - MATHEMATICS AND BUSINESS

UNIVERSITY OF CAPE COAST
CAPE COAST, GHANA
06-2013

PROFESSIONAL COURSE - ORACLE 10G DATABASE ADMINISTRATION

NIIT
TAKORADI, GHANA
08-2009

Skills

  • CRM Platforms
  • Microsoft office Suite
  • Web based apps
  • Business Development
  • Strategic Partnerships
  • Pipeline Management
  • Customer Service
  • Team Collaboration
  • Market understanding
  • Training and mentoring

Languages

English
First Language

Certification

  • Currently Pursuing CERTIFIED BUSINESS DATA ANALYTICS with IIBA (Canada) with Center for Business Analysis
  • Currently Pursuing Certification in Power BI with Exodus Experts ( A certified Microsoft Trainer , Tarcision Oliviera Filho)

OTHER SKILLS

  • Public Speaking and Presentation
  • Writing
  • Financial Market Analysis (Self thought)
  • Data Management (Self thought)
  • Microsoft Suite (Self Thought)
  • Social Media funnelling (Self Thought)

References

References available upon request.

Timeline

Business Development Manager

BDSwiss Ltd
02.2023 - Current

Administrator

Zark Institute
01.2023 - 01.2024

Administrator

Mercylove School
01.2021 - Current

Manager of Operations

ADOLATE GHANA LTD
01.2021 - 12.2022

Relationship Banker || Customer Service || Teller

GCB GHANA LTD
10.2013 - 01.2018

PROFESSIONAL COURSE - POWER BI

EXODUS EXPERTS

Bachelor of Science - MATHEMATICS AND BUSINESS

UNIVERSITY OF CAPE COAST

PROFESSIONAL COURSE - ORACLE 10G DATABASE ADMINISTRATION

NIIT

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