Kweku Arko Effraim

• Sales and Marketing
• Responsible for day to day operations of the Department
• Technical Underwriting
• Renewals
• Risk Surveys
• Risk Assessment
• Responsible for all broker request and complaint
• Broker commission processing & payments
• Liaise with the claims Department to ensure prompt payment of legitimate claims
• Supervising team members to ensure efficiency and service quality delivery
• Assign responsibilities to team members
• Monitor and evaluate team
• Building and maintaining strong relationships with brokers
• Meeting various needs of brokers.

ACHIEVEMENT

Consistently grown Department sales/Revenue with an average of 50% growth rate over the years.

Increased customer retention rate

• Achieving an annual target
• Supervising team members to ensure efficiency and service quality delivery
• Assign responsibilities to team members
• Monitor and evaluate the team
• Building and maintaining strong relationship with brokers
• Meeting the various needs of the brokers.

• Helping team members to achieve individual and team target
• Advising clients on insurance policies
• Prospecting for new clients and closing deals
• Creating and maintaining relationship with customers who are new to the company
• Customer service
• Handling claim.

• Advising clients on insurance policies
• Prospecting for new clients and closing deals
• Creating and maintain relationship with customers who are new to the company
• Customer service
• Handling claim.

• Exclusively selling the bank products (Assets and Liabilities) to prospective clients
• Sourcing of customers for account opening/Sales
• Creating and maintaining relationships with customers who are new to the Bank
• Customer Service
• Issuing out cheque books and ATM Cards to Customers
• Balance enquiry
• Profiling companies and adding them to our lending list.
• Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies
• Recommended specific products to customers based on the unique technical requirements of each
• Scheduled appointments for further services
• Conducted troubleshooting and diagnostic procedures on customer devices

• Responsible for data collection
• Recruiting new shops to our list
• Data input and analysis
• Selling research outcome to enlisted companies.