Kwasi Oduro Duah

GBFoods is an international food company with headquarters in Barcelona, Spain, and is present in Europe and Africa with more than 30 brands. It is operating In Ghana with its manufacturing plant located in the Tema Industrial area, producing tomato mix products with GINO and POMO as its brands.

Achievements

Conducted training needs assessments, and identified skill gaps, which prompted the development of targeted training modules that improved department(s) overall performance.

Provided Support during the establishment of a staff Union under UNICOF of TUC and assisted in negotiations (Collective bargaining agreements, wage mandates, and monthly Union executive meetings.)

Supported the Factory's capacity expansion and shift transition projects with workforce planning and analytics, staffing plans, and recruitment.

Negotiated new terms in direct labor third-party contracts that led to a reduction in turnover and absenteeism.

Designed and implemented a COVID-19 Action plan/checklist which was used in monitoring and evaluating established COVID-19 protocols.

Ensured the factory was compliant with ISO/FSSC 22000 human resource requirements which contributed to successful FSSC audits annually.

HR Duties

Provided support to the factory management, ensuring procedures and programs were consistent with HR policies, philosophy, and core values of the organization.

Managed a team to provide HR support to over 350 employees including department managers.

Managed Outsourced third-party staffing contracts, terms and conditions, audit requirements, and compliance (renewals, updates, replacement, enhancements, and audits)

Provided HR and Cost analytics to support management decisions, through dashboards, wage mandates, reports, and succession planning.

Managed new employee orientations, benefits, payroll, exits, terminations, and promotions.

Provided assistance to management with discipline and grievance issues.

Responsible for the management of relationships with external labor partners and employment regulatory authorities.

Assisted with compliance in health and safety Initiatives in the factory.

Coordinated employee training across all factory departments

Ensured timely feedback on monthly HR/ad hoc reports and projects

Coordinated general services activities at the plant (Security, transport, administrative)

Sunda International Industrial Zone (Gh) is made up of three (3) manufacturing Factories located on the Weija Kasoa highway, manufacturing a range of FMCG and Steel Hardware products sporting brands like Kleesoft, Doffi, and Faskit.

Achievements

Established the HR Office for Sunda Real Estates.

Reduced employee recruitment process time by 50% (from two months to one month)

Developed and implemented employee policies/ handbook for staff (Sunda Group)

Initiated an employee reward process in line with the company pay policy and appraisal system to boost employee core staff performance

Introduced succession planning which reduced the impact of employee turnover on the organization.

HR Duties

Partnered with line executives and management to proactively address business issues related to workforce development, employee engagement, and employee efficiency

Managed a team to provide HR support to over 400 employees including managers, and executives located across three different sites (Factories).

Conducted compensation assessments including promotions, reclassifications, merit increases, and job offers.

Partnered with recruiters and managers to identify, interview, and select qualified candidates aligned with business needs.

Coached managers through issues of performance reviews, terminations, reorganizations, and reductions in force.

Provided counsel regarding labor and compensation laws.

Investigated and resolved employee relations matters, including policy violations and leadership accountability issues.

Sunda (GH) Hardware Factory a subsidiary of the Sunda International Group, specializes in producing steel hardware products, we pride ourselves in delivering Hardware Steel products of the highest quality at the most affordable price.

HR Activities

Developed the Factory's standardized code of conduct.

Co–Developed/implemented Company health and safety regulations for factory/line staff.

Worked closely with line managers to determine staffing requirements.

Developed and implemented HR policies and procedures for the company in compliance with the Labor Act (2003), and provided training of factory managers in said procedures.

Liaised with regulatory authorities (District assemblies, labor commission, EPA, immigration) and other stakeholders in the industry.

Sunda (Gh) Real Estates a subsidiary of The Sunda International Group, since its introduction to the Ghana Real Estate Market in 2014has been developing its luxury gated community along the Weija-Kasoa highway.

HR Activities

Recruitment and selection – Facilitated the recruitment, advertising vacancies, shortlisting of CVs, and conducting interviews for prospective employees, and also led the selection process.

Ensured that appropriate administrative paperwork was raised for new starts, leavers, transfers, promotions, salary changes, contracts and leave forms.

Developed and implemented policies and procedures for the company in compliance with the Labor Act (2003), and provided training to managers in said procedures.

Drove the performance appraisal process and provided training on performance appraisal to management.

First point of contact for employee HR-related queries, whilst providing guidance to Managers/Supervisors regarding the interpretation of company policies.

Managed staff exit processes to ensure compliance.

Administered the payroll (SAP/Microsoft Excel).

Provided assistance to management with discipline and grievance issues.

Provided Bi-annual reviews of salaries against inflation.

Provide technical and logistical support for all administrative personnel.

Business development

Directly assisted the Assistant Managing Director and Finance Manager - assisting in securing documents, permits, and financial facilities.

Liaised with Banks and financial institutions regulatory authorities (District assemblies, EPA, labor commission, immigration) and other stakeholders in the Real Estate Industry.

IT/Networking- provided basic information technology support to all employees (software/basic networking/internet)

Administered e-marketing tools online and through the company's website

Assisted the sales department

HR Activities

Recruiting staff - Developing job descriptions, preparing and posting job adverts online, shortlisting, organizing and participating in level one interviews, assisting in the shortlist and selection of candidates.

Coordinating - with department heads/supervisors for immediate and long-term human resource requirements.

Developing Policies – annual salary adjustment, annual leave, pay structure, monthly appraisal, out-of-station allowances, recruitment, attendance, business code of conduct, etc.

Payroll – Developing and administering the payroll software (Microsoft Excel)

Maintaining and updating employee records.

Dealing with grievances and implementing disciplinary procedures.

IT/Networking- provide basic information technology support to all employees (software/basic networking/internet)

Business development

Liaised with regulatory authorities (District assemblies, EPA, immigration), and other stakeholders in the Real Estate industry.

I also worked with the financing manager in liaising with banks to secure letters of credit for the company

• Remittance Telling
• Sale of E-Banking products
• Assisting in deposits and payment of cash withdrawals
• Lead generation
• General Branch customer service
• Other responsibilities assigned by the Branch Manager

Aqua VitensRand was selected as the successful bidder for a Management Contract issued by the World Bank for Urban Water with the Ghana Water Company Ltd (GWCL). The joint venture established a local company, named ‘Aqua Vitens Rand Water Ltd' (AVRL). AVRL acted as the ‘Operator' for and on behalf of GWCL and, assumed full control of all operational activities for a period of five years.

Activities

· Coordinated data collection, processing, and analyses on GPS meter reading Projects

· Interpreted and analyzed data collected for Project Manager with Microsoft Office Suite

· Trained customer survey/research assistants on GPS (Global Positioning System) use in data capture.

· Issued and Supervised customer survey/research teams on specific duties

· Generated Progress reports with Microsoft Excel for Project Manager

· Assisted the Project Manager with office duties

Achievements

Successfully created a Geographic database showing the current status of customers in Koforidua (Eastern Region) and Sunyani (Brong Ahafo Region) and their surrounding areas for comparison and upgrading the existing database of Ghana Water Company Ltd.

Acted as a Project Support Member on District metered areas Project- Data analyst on Ghana Water Company Limited's Bulk District Meter Readings Comparisons Project for Accra West District (Dansoman/ Bortiano areas).

Resource Person- Training Meter readers and supervisors on the use and benefits of using GPSs in their daily operations.

· Directly assisted the Human Resource Manager

· Handled staff records (updating and filing transfers)

· Shortlisted applications for junior staff positions

· Drafted discipline and grievance letters

· Prepared junior staff appraisal forms for sectional heads

· Scheduled annual leave for junior staff employees

· Issuing Medical forms to staff members

· Provided IT support for Admin. Department