Kwasi Owiredu Appiah
Accra
Summary
A dedicated computer technician with strong communication skills, and the ability to develop effective strategies for resolving hardware and software issues. Skilled with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance, and minimizing downtime. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details, and fostering strong customer relationships.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Freelance
Accra
05.2023 - Current
- Created customized presentations for potential customers based on their requirements.
- Analyzed customer needs and identified solutions to meet their requirements.
- Provide technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale.
- Advise on software features and how they can be applied to assist in a variety of contexts, such as accounting, manufacturing, or other specialist areas.
- I network with existing customers in order to maintain links, and promote additional products and upgrades.
- Prepare and deliver presentations and demonstrations of software to customers.
- Ensure the quality of service by developing a thorough and detailed knowledge of the technical specifications and other features of employers' systems and processes, and then documenting them.
Freelance
ANNAN CAPITAL PARTNERS
03.2024 - 05.2024
- Trained new staff on the use of software, hardware, and peripherals
- I developed and implemented policies and procedures for the use of computer systems.
- Serviced desktop computers to enhance the smooth use and productivity of the machines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Computer Technician (Part-Time)
DADSON SOLUTIONS
01.2022 - 02.2024
- Provided technical support to end-users, troubleshooting various computer issues, and providing solutions
- Installed, maintained, and repaired computer hardware and software on computer systems
- Performed regular maintenance on all hardware, ensuring peak performance and reliability
- Acted as single point of contact for customers during technical faults and security-related events.
- Troubleshoot devices to identify and solve issues with hardware or software performance.
Business Manager
OboAsiamah
05.2017 - 07.2021
- Managed the company's budget, tracked expenses, and ensured financial health.
- Oversaw day-to-day operations, ensuring a smooth workflow, and identifying areas for improvement.
- Manage daily activities and offer assistance.
- Filed tax returns and ensured their payment on time.
- I helped with the compilation of monthly, quarterly, and annual reports, and collected financial and operational data.
- Communicated client priorities, delivering presence and business objectives.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Analyzed market trends and identified new business opportunities.
Education
PROFESSIONAL CERTIFICATE - MOBILE PHONE AND TABLET REPAIRS
Ghana Communication And Technology University
Tesano05.2023
PROFESSIONAL CERTIFICATE - CISCO CERTIFIED NETWOTK ASSOCIATE
Ghana Communication And Technology University
Tesano12.2022
UNDERGRADUATE DIPLOMA - INFORMATION TECHNOLOGY
Ghana Communication And Technology University
Tesano05.2021
WEST AFRICAN CERTIFICATE EXAMINATION - General Studies
Accra High School
Asylum Down01.2017
Skills
- Troubleshooting
- Hardware
- Software
- Teamwork
- Adaptability
- Communication
- Cross-functional collaboration
- Documentation and reporting
- Customer relationship management
Languages
English
First Language
French
Beginner
A1
Ga
Upper Intermediate (B2)
B2
Timeline
Freelance
ANNAN CAPITAL PARTNERS
03.2024 - 05.2024
Sales Consultant
Freelance
05.2023 - Current
Computer Technician (Part-Time)
DADSON SOLUTIONS
01.2022 - 02.2024
Business Manager
OboAsiamah
05.2017 - 07.2021
PROFESSIONAL CERTIFICATE - MOBILE PHONE AND TABLET REPAIRS
Ghana Communication And Technology University
PROFESSIONAL CERTIFICATE - CISCO CERTIFIED NETWOTK ASSOCIATE
Ghana Communication And Technology University
UNDERGRADUATE DIPLOMA - INFORMATION TECHNOLOGY
Ghana Communication And Technology University
WEST AFRICAN CERTIFICATE EXAMINATION - General Studies
Accra High School
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