Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Hobbies and Interests
Timeline
Generic

Kwame Amankwah Osei

Accra

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IP/MPLS Transmission Specialist/Head of Information Technology

Afriwave Telecom Ghana
01.2017 - Current
  • Develops and fine tunes ICT policies, practices and procedures in line with international standards.
  • Plan, schedule and conduct site visits and surveys for accurate and effective network design, dimensioning and integration planning
  • Plan, manage and forecast future expansions and upgrades on all ICT systems in line with budget allocation
  • Produce network convergence hierarchy, topology, architecture and infrastructure redundancy plan for VPN service integration, regional Service provider edge aggregation and IP Core Transport via multi-service backbone
  • Plan, design and optimize routing & transport technologies for Provider Edge aggregation and Core transport network integration and verify requests, justify needs and classify all requested networks and services for MPLS VPN integration
  • Plan all IP backbone integration events, issue work orders and control project processes for capacity expansion, node integration and/or new service introduction
  • Plan, design and optimize routing & transport technologies for Provider Edge aggregation and Core transport network integration and verify requests, justify needs and classify all requested networks and services for MPLS VPN integration.
  • Increased efficiency in troubleshooting processes through use of diagnostic tools and software programs for accurately pinpointing issues.
  • Reduced equipment downtime by conducting routine maintenance checks and addressing potential concerns proactively.
  • Enhanced transmission system performance by identifying and repairing mechanical issues.
  • Collaborated with team members to complete complex transmission repairs, ensuring timely project completion and customer satisfaction.
  • Increased efficiency in troubleshooting processes through the use of diagnostic tools and software programs for accurately pinpointing issues.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Oversaw IT department operations and training.
  • Implemented cloud-based solutions, resulting in increased efficiency and cost savings.
  • Spearheaded efforts to automate routine tasks, freeing up team resources for higher-value projects.
  • Optimized network performance with proactive monitoring and system maintenance tasks.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Enhanced IT infrastructure by implementing upgraded hardware and software solutions.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Managed IT budget effectively, prioritizing investments to align with strategic goals..
  • Championed adoption of emerging technologies, evaluating potential benefits and ROI for the organization.

Systems Operations Manager

01.2015 - 01.2016
  • Lead the entire IT VAS Operations, VAS, MFS Operations and Service Desk teams and also ensure that day to day operational activities are performed
  • Formulate the O&M strategy for Millicom Ghana Limited for the above mentioned domains
  • Work with the Head of Operations to drive operational excellence across the organization
  • Manage all operational Expenses under the Managed Services domain and update the Head of Operations on spend and accruals against budget monthly
  • Periodic and ad-hoc reporting on domains under the function
  • Work closely with business stakeholders to transform commercial requirement and business needs into technical solutions
  • Work hand in hand with product or platform delivery teams to properly handover systems (IT, VAS, MFS) to operations or into production environment
  • Responsible for license management across all platforms under Managed Services
  • Manage all levels 1-3 vendors and/ internal support teams under the Managed Services domain and handle all vendor escalations
  • Schedule periodic meetings with all vendors under Managed Services to discuss performance, challenges and AOB
  • Handle all internal escalations within the systems operations team and other internal stakeholders
  • Ensure that the MSP is delivering on all agreed service levels and day to day operational activities
  • Lead transformation efforts with outsourced IT Operations Centre model
  • Support teams with deep dive analysis on Managed Services Provider performance and process alignment
  • Responsible for Systems Performance, Fault, Change, and Configuration management for all areas under the Managed Services domain
  • Liaise with Managed Services Provider where the abovementioned areas and areas are under the MSP scope
  • Derive cost efficient ways of reducing operational cost without compromising of service quality and continual operational efficiency
  • Develop, mentor/coach and train team to meet individual career aspirations and team goals
  • Foster a collaborative working relationship within systems operations team and across the organizations
  • Work with regional and global teams on projects and initiatives within the domain.

IP Datacomm/Core Network / IT Network Domain Manager

01.2014 - 01.2015
  • Ensure managed service Provider delivers the requirements of all Network functions per SLA as well as performance reporting obligations as per RSLA
  • Establish, document, implement, maintain, and continuously improve operations process and procedures
  • Establish and assess operational requirements
  • Ensure operation inputs are delivered for assigned projects on-time
  • Review and assess project proposals
  • Contribute to the creation and reporting of KPIs
  • Track, maintain, analyze and provide project status reports
  • Coordinate, facilitate, and drive required meetings
  • Lead in drafting and reviewing network operations policies, processes and procedure
  • Work with internal and external stakeholders to ensure all projects are properly tracked throughout the project lifecycle, including all reporting, and escalations as needed
  • Establish operation standards and best practices.

IP/Datacom System Support Manager

01.2011 - 01.2014
  • Responsible for managing, directing and coordinating the PS core team
  • Responsible for all PS core nodes including Routers, Switches, Firewalls, SGSN, GGSN, DPI, IP/MPLS backbone and International Carriers
  • My duties include: Responsible for the day-to-day operational support, routine and preventative maintenance of the PS core/data network in accordance with established service level agreements
  • Motivating the PS core team to improve quantity and quality of work performed as well as evaluating my team on quarterly basis
  • Planning, Implementing and Managing MPLS/IP redundancy for the IP backbone
  • Performs periodic data network compliance audit, communicate findings and corrective action in a report to the CTO and recommend network upgrades and improvements
  • Periodic reviewing of security on all support systems and planning and implementing measures to eliminate risks, threats and block all security breaches
  • Responsible for the management of TIGO's IP network end-to-end infrastructure across the country
  • Performs network capacity and scalability planning and usage trend analysis
  • Plan, manage and forecast future expansions and upgrades on all PS core systems in line with budget allocation
  • Creates, configures and maintains site to site VPN, Remote Access, IKE and IPSec tunnel for corporate customers
  • Configure security rules based on user and network requirements; NAT, Access Lists, IP filtering and routing
  • Work with 3rd Party service providers to restore link failures on our International Routes
  • Spearheaded numerous migrations and upgrades to include the replacement of our core routers and core switches
  • Successfully engineered VPN connectivity for the network
  • This included both remote access VPN as well as site to site VPN.

Systems Support Manager

01.2009 - 01.2011
  • Responsible for managing, directing and coordinating the Operating Support Systems team to ensure efficiency in delivery of services as required by the company
  • My duties include: Defining of goals and other required results at beginning of every quarter
  • Evaluating of employees at quarterly intervals
  • Motivating the support team to improve quantity and quality of work performed
  • Planning and Managing MPLS/IP redundancy for the IP backbone
  • Periodic reviewing of security on all support systems and planning measures to eliminate risks and threats
  • Ensuring timely generation and delivery of all management KPIs reports on all systems including network Performance KPIs
  • Analyzing and interpreting performance statistics data and working with relevant teams to resolve poor KPIs
  • Managing systems that handle international traffic to ensure 99.99% uptime
  • Plan, manage and forecast future expansions and upgrades on all support systems in line with budget allocation.

Operating Support Systems (OSS) Specialist

Kwame Nkrumah University of Science and Technology
01.2006 - 01.2008
  • Assistant managerial role managing the OSS team in Millicom (Tigo) Ghana Limited
  • Also offers assistance to Democratic Republic of Congo and Rwanda on issues pertaining to performance statistics.

Education

Masters Business Administration -

Delta International University of New Orleans

BSc. Electrical/Electronic Eng. (2nd Class Upper Honours Division) -

Kwame Nkrumah University of Science and Technology

Post Graduate Program - Cybersecurity

University of Texas At Austin
United States
07.2024

Skills

  • Time Management
  • Attention to Detail
  • Organizational Skills
  • Excellent Communication
  • Calm Under Pressure

Certification

  • Sigtran Workshop
  • Project Management Training
  • Leadership Training
  • Product Lifecycle Management Training
  • Project Management Professional with Globe Management Institute
  • Financial Reporting
  • Deep Packet Inspection Training
  • Performance Mangement and Reporting
  • Oracle and Sybase Database Optimization and fine tuning
  • MPLS/IP Network troubleshooting, optimization and maintenance
  • SUN Solaris System Installation, Maintenance and Administration
  • Mobile Packet Backbone Concepts
  • OSS System Administration (Radio and Core)
  • OSS Network Statistics
  • Airguard EIR and Airmanager
  • Optima Administration
  • Optima Advanced Tool User
  • Optima Tool User
  • Remedy System Administration
  • Huawei USAU System Administration and Usage
  • DXX 6340 and 6345 node Operation and Element Management
  • Management Training courses
  • IT Security - Intrusion detection and prevention
  • Antispam Training
  • CCNA and CCNP training
  • Juniper Networks Training
  • Finance for Non-Finance Managers

Personal Information

Date of Birth: 07/11/81

References

  • Mr Delali Blekpe, Programs Manager, Afriwave Telecom Ghana Limited, Accra, +233277600005, delali.blekpe@afriwavetelecom.com
  • Mr Kwame Anokye, Chief Technical Officer, Afriwave Telecom Ghana Limited, Accra, +233207380631, kwame.anokye@afriwavetelecom.com

Hobbies and Interests

  • Playing scrabble and monopoly
  • Watching and playing soccer
  • Reading about current affairs and history books
  • Learning about countries
  • Designing and implementing Computer software

Timeline

IP/MPLS Transmission Specialist/Head of Information Technology

Afriwave Telecom Ghana
01.2017 - Current

Systems Operations Manager

01.2015 - 01.2016

IP Datacomm/Core Network / IT Network Domain Manager

01.2014 - 01.2015

IP/Datacom System Support Manager

01.2011 - 01.2014

Systems Support Manager

01.2009 - 01.2011

Operating Support Systems (OSS) Specialist

Kwame Nkrumah University of Science and Technology
01.2006 - 01.2008

Masters Business Administration -

Delta International University of New Orleans

BSc. Electrical/Electronic Eng. (2nd Class Upper Honours Division) -

Kwame Nkrumah University of Science and Technology

Post Graduate Program - Cybersecurity

University of Texas At Austin

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Kwame Amankwah Osei