KWAME TWUMASI

• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Performed troubleshooting for Cisco, and packet analysis.
• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Monitored and performed hardware and software upgrades to network servers, including operating systems and Applications
• Performed acceptance testing to deliver integration and interoperability of networks technologies
• · configured Routers, switches, and firewalls to provide clients with comprehensive security, antivirus
• Configured Routers, switches, and firewalls to deploy and support Lan, Wan, and wireless networks
• Established and supported wireless Lan controllers and access points wireless solutions with streamlined hardware

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• Optimized surveillance coverage by strategically selecting camera placement based on property layout.
• Customized camera angles and configurations to suit client preferences without compromising overall security effectiveness.
• Improved response times to service calls by maintaining an organized inventory of replacement parts and tools required for repairs.
• Minimized downtime during installations by effectively managing projects from start to finish.
• Conducted daily equipment checks to detect discrepancies and failures
• Monitored CCTV to determine unusual activity and provide precautions.
• Identified areas requiring improvements and made recommendations to security operations
• Tracked incoming and outgoing vehicles and staff movements to identify suspicious activity.

• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
• Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
• Established rapport with potential clients by conducting targeted outreach initiatives such as cold calling or email campaigns.
• Improved productivity of customer service team by leading training initiatives and revamping schedules.
• Communicated best practices among on-site and external personnel to align efforts and goals.