Kwame Kyei
Newark
Summary
Content Moderator with extensive experience in overseeing user-generated content across various platforms. Developed a streamlined evaluation process that cut review time by 30%, helping to enhance user engagement and satisfaction. Proactively identified harmful content, resulting in a 25% reduction in community complaints, thus fostering a safer online environment. Skilled in policy refinement and team training, bringing value through a commitment to maintaining high-quality moderation standards and ensuring compliance with community guidelines.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Retail Sales Associate Cashier
Pizzaman
02.2023 - 02.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of the sales floor and checkout area.
Content moderator
- Oversaw the review and moderation of user-generated content across multiple platforms, ensuring compliance with community guidelines and legal standards.
- Developed a streamlined content evaluation process that reduced review time by 30%, which helped maintain a positive user experience and increased user engagement.
- Identified and flagged harmful content proactively, leading to a 25% decrease in community complaints and enhancing overall platform safety.
- Collaborated with cross-functional teams to refine content policies, which resulted in clearer guidelines and improved understanding among users, reducing policy violations by 15%.
- Trained and supported new moderators, helping them quickly adapt to the workflow and maintain high-quality moderation standards, which contributed to a more efficient team.
Education
Bachelor of Arts -
University of Ghana
Accra , Ghana 08.2018 - 09.2022
Skills
- Content Evaluation Process Development
- Harmful Content Identification
- Policy Analysis and Refinement
- Attention to Detail
- Problem-Solving
- Team Collaboration
- Content Moderation Tools
- Community Guidelines Compliance
- Customer service
- Cash handling
- Content moderation
- Team collaboration
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
Hobbies and Interests
- Exploring distant lands
- Feeling the music
- Getting lost in a good book
- Every kind of sport
Personal Information
- Date of Birth: 10/25/99
- Nationality: Ghanaian
Skills
Professional, Professional, Professional, Professional, Professional
Languages
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Retail Sales Associate Cashier
Pizzaman
02.2023 - 02.2025
Bachelor of Arts -
University of Ghana
08.2018 - 09.2022