Hi, I’m
KWAME KYE GYAMFI
P. O. Box 19342, Accra, North |
Summary
A Very technical IT Support Technician, has terrific troubleshooting and good interpersonal skills to assist with office-based computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Computer Information Technology, and a Post-Graduate Certificate in Management Information Systems, and experience working as an IT Support Technician.
Overview
26
years of professional experience
Work History
Gyamphi Foods
Marketing Executive
10.2017 - Current
Job overview
- Planned and organized public relations and promotional events.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Determined target audiences for particular products and aligned campaigns with demographics.
- Maximized outreach by implementing marketing strategies to grow customer base.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Built high-energy, forward-thinking team to modernize legacy operations and keep organization agile in changing conditions.
- Cultivated strong industry relationships with competitors and suppliers to promote cooperative interactions and improve industry insights.
E-Transactions LtdAccra
Sales & Corporate Executive
04.2017 - 09.2017
Job overview
- Achieved growth and hit sales targets by successfully managing the sales team.
- Designed and implemented a strategic business plan that expanded company’s customer base and ensured its strong presence in the market.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Assigned qualified leads to field sales team for further development and closure.
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Built and promoted strong, long-lasting customer relationships through partnerships and conducted needs assessments for customers to better serve them
- Prepared sales, revenue and expenses reports and realistic forecasts to the management team
- Identified emerging markets and market shifts while being fully aware of new products and competition status.
- Explained features, advantages and benefits of products and services in clear, concise language.
Afariwaa Group of Companies
Senior Sales and Marketing Executive
07.2015 - 02.2017
Job overview
- Managed sales team to achieve Company’s sales targets
- Developed a Sales Network, helped recruit and induct Business Development Managers or Sales Development Managers and assist in their development.
- Made joint sales call with the Business Development Managers or Sales Development Managers, when required and develop their selling skills.
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Worked closely with clients to identify needs and challenges and provided solutions-oriented campaign themes.
- Established activity and sales reporting mechanisms to Company standards, set annual job targets for entire team and defined job descriptions for entire team.
- Also formulated annual objectives/budget for the team and defined strategies for their achievements.
- Development and implementation of marketing strategies aimed at selling the Group’s products and managing customer service
- Ensured prompt response to all enquiries through e-mails, letters, phone calls and physical presentations.
- Ensured constructive handling of all customer complaints relating to the sale of the Group’s products.
- Conducted regular market intelligence: compilation and analysis of competitor information regarding products, locations, prices, selling and marketing strategies.
- Represented the company at exhibitions, fairs and other organised selling and marketing points.
PWP Investments Company Ltd
Admin, IT Manager & Marketing Executive
03.2014 - 06.2015
Job overview
- Maintained information technology strategies by managing staff; researching and implementing technological strategic solutions
- Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements
- Drew up project schedule stipulating time of Events Setup and handled all the logistics and prepared the budgets
- Built company image by collaborating with customers, government, community organizations, and employees
- Maintained quality service by establishing and enforcing organization standards
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications and organizing Road Shows and Events for the promotion of our FCMG products and contributes to team effort by accomplishing related results as needed.
PHC Motors Ltd
Systems Officer/Head of Data Capture
01.2005 - 02.2014
Job overview
- Assessed company needs and system functionality, ensuring that ICT facilities met these needs
- Managed technology to include workstations, servers, software, peripheral devices, phone systems, and copiers’ etc
- Developed and implemented the company's ICT plans, obtained competitive prices from suppliers where appropriate to ensure cost effectiveness
- Maintained smooth running of all systems, including anti-virus software, print services and email provision. Created and enforce policies for effective data management
- Trained new ICT staff and prepared I.T systems for new and existing staff
- Ensured licenses, registrations and renewals, related to systems software were current
- Addressed technology issues or problems and ensured computer networks and workstations were operational and secure. Formulated techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
- Devised and implemented efficient and secure procedures for data handling and analysis with attention to all technical aspects
- Established rules and procedures for data sharing with upper management, external stakeholders etc
- Supported others in the daily use of data systems and ensured adherence to legal and company standards
- Assisted with reports and data extraction when needed.
PHC Motors Ltd
Data Entry and Systems Clerk
08.1999 - 12.2004
Job overview
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Reviewed and updated account information in company computer system.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Proofread and edited documents to correct errors.
- Exceeded quality goals to support team productivity.
- Entry of Petty Cash and Cheque vouchers
- Entry of Local and Foreign invoices and salary journals
- Advised on software usage, installation of Accpac Software
- Issued cash and cheque vouchers, Issuing of bank debit and credit notes
- Electronic Banking, Data Integrity, Opening of Customers AR and AP Account
- Opened Staff Account Receivables.
Education
Kosmos Innovation Center
Certificate - Business Booster Capacity Building
2022
Institute of Advanced Computer Education
Certificate in Management Info. Systems
09.2017
Methodist University College
BSc. from Information Technology
06.2009
Institute of Advanced Computer Education
IMIS Higher Diploma
12.2002
Wang Computer Training Institute
Dip. IMIS
12.1999
Adisadel College
Proficiencies
Microsoft Suite.
09.1996
University Overview
QuickBooks etc.
Skills
- Excellent Communication skills
- Honest and attention to detail
- Team collaboration
- Critical thinking and problem-solving ability
- Viruses application glitches and hardware issues
- Discipline and self-motivated
- Troubleshooting abilities
- Start-up background
- Proficient in use of accounting support systems such as Sage, Accpac, Python, Tally, QuickBooks , EasyBooks SalesApp
Timeline
Marketing Executive
Gyamphi Foods
10.2017 - Current
Sales & Corporate Executive
E-Transactions Ltd
04.2017 - 09.2017
Senior Sales and Marketing Executive
Afariwaa Group of Companies
07.2015 - 02.2017
Admin, IT Manager & Marketing Executive
PWP Investments Company Ltd
03.2014 - 06.2015
Systems Officer/Head of Data Capture
PHC Motors Ltd
01.2005 - 02.2014
Data Entry and Systems Clerk
PHC Motors Ltd
08.1999 - 12.2004
Kosmos Innovation Center
Certificate - Business Booster Capacity Building
Institute of Advanced Computer Education
Certificate in Management Info. Systems
Methodist University College
BSc. from Information Technology
Institute of Advanced Computer Education
IMIS Higher Diploma
Wang Computer Training Institute
Dip. IMIS
Adisadel College
Proficiencies
Microsoft Suite.
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