Kwame Forson
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
Work History
People & Strategic Operations Lead
Kola Technologies Limited
01.2025 - Current
- Lead strategic operations and people management to drive business growth, operational efficiency, and organizational scale-up. Oversee cross-functional initiatives including market expansion, systems implementation, and debt recovery. Champion data-driven execution and process optimization while building a high-performance, values-driven culture.
- STRATEGIC OPERATIONS:
- Drive strategic partnerships with banks, government agencies, and key stakeholders.
- Lead regional expansion, warehouse optimization, and inventory systems implementation for scale-up.
- Oversee company-wide project management and change initiatives, ensuring timely and cost-effective delivery.
- Manage debt recovery operations to improve cash flow, reduce risk, and strengthen financial performance.
- Streamline internal workflows through process innovation, increasing efficiency and reducing bottlenecks.
- Build and manage KPI dashboards to support real-time performance monitoring and strategic decisions.
- PEOPLE & PROCESSES:
- Oversee full employee lifecycle: recruitment, onboarding, performance management, and development.
- Champion culture-building initiatives to foster a high-performance, inclusive, and mission-aligned workforce.
- Design and execute structured learning programs including IDPs and leadership development tracks.
- Improve employee retention through enhanced benefits, performance management, and work-life initiatives.
- Digitize HR and internal operations through system implementation to boost transparency and efficiency.
- Develop HR metrics, SOPs, and SLAs to drive accountability and ensure regulatory compliance.
Human Resource & Administration Manager
Altimate Advertising Limited
11.2012 - 12.2024
- HUMAN RESOURCES:
- Designed and continuously updated job architecture and organizational structure to align with evolving business needs and growth plans.
- Led the end-to-end development and execution of talent acquisition strategies, onboarding frameworks, and employee integration plans.
- Developed and implemented compensation, benefits, and payroll systems to enhance transparency, compliance, and employee satisfaction.
- Designed and enforced HR policies on performance management, disciplinary procedures, leave management, and employee relations.
- Initiated and oversaw HR capability audits, staff training interventions, and skills gap assessments.
- ADMIN FUNCTIONS:
- Developed and institutionalized procurement and vendor management policies.
- Designed and managed systems for fleet operations, asset use, and resource allocation.
- Maintained strong regulatory and client relations through structured frameworks and issue resolution.
- Directed internal program planning: trainings, cross-functional meetings, briefings, and onboarding.
- Spearheaded CSR and sponsorship strategies aligned with company branding.
- KEY ACHIEVEMENTS:
- Systems & Change Management: Designed and rolled out a process manual reducing operational costs by 20%.
- Major Projects: Delivered high-profile advertising contracts including World Bank (2017) and Barclays-to-Absa transition (2020).
- Performance Management: Implemented PMS driving 30% revenue growth through accountability.
- Industrial Relations: Maintained labor peace with only only one reported case in over ten years.
Admin / Training Coordinator (Part-time)
Sovereign Management Ltd
09.2010 - 08.2012
- Coordinated seminars and job fairs with effective stakeholder engagement and logistics management.
- Managed training procurement, facilitator relationships, and stakeholder communications.
- Supported HR functions including hiring, training, and compensation administration.
- Developed project reports and business proposals.
- ACHIEVEMENTS:
- Delivered seamless training events.
- Negotiated cost-effective training packages.
- Streamlined internal processes.
Operations Supervisor (Secondment)
Quass Hotel Ltd (from SIMA)
07.2009 - 12.2009
- Supervised renovations to increase room capacity.
- Rolled out revenue-enhancing marketing strategies.
- Handled external relations with clients and internal HR functions.
- ACHIEVEMENTS:
- Boosted sales revenue by ~150%.
- Improved guest satisfaction and service standards.
HR / Administrative Officer
Shelley's Investment & Management Ltd (SIMA)
01.2009 - 12.2009
- Managed recruitment cycles, contracts, and HR documentation.
- Conducted background checks and created job descriptions.
- ACHIEVEMENTS:
- Initiated effort that led to SIMA's first facility management contract (Quass Hotel Ltd).
Education
MBA - Project Management
Ghana Institute of Management And Public Administration (GIMPA)
Accra, Ghana12.2025
Professional Certificate - Google Project Management
Coursera
Professional Certificate - Human Resource Management
CIHRM, Ghana
07.2015
BSc. Administration - Human Resource Management
University of Ghana
07.2012
Skills
- Business strategy development
- Cross-functional leadership
- Data analysis and problem resolution
- Microsoft Excel, PowerPoint, Spreadsheet, Google spaces
- Time & resource management
- Excellent communication & Interpersonal Skills
- Planning & organization skills
- Adaptability and flexibility
- Strong team building skills
- Project management
- Negotiation skills
- Stakeholder engagement
Affiliations
Associate Member, Chartered Institute of Human Resource Management (CIHRM), Ghana
Training
- Project Management Essentials – Cornerstone OnDemand Foundation Jan 2024
- Entrepreneurship Training – Ministry of Trade & Industry (Empretec Ghana) July 2020
- Designing and Implementing a Performance Management System – CIHRM, Ghana Feb 2019
- Masterclass on Goal Setting – Lead Afrique International Jan 2018
Hobbies
Reading
Watching football & documentaries
Singing & listening to music
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
People & Strategic Operations Lead
Kola Technologies Limited
01.2025 - Current
Human Resource & Administration Manager
Altimate Advertising Limited
11.2012 - 12.2024
Admin / Training Coordinator (Part-time)
Sovereign Management Ltd
09.2010 - 08.2012
Operations Supervisor (Secondment)
Quass Hotel Ltd (from SIMA)
07.2009 - 12.2009
HR / Administrative Officer
Shelley's Investment & Management Ltd (SIMA)
01.2009 - 12.2009
Professional Certificate - Human Resource Management
CIHRM, Ghana
BSc. Administration - Human Resource Management
University of Ghana
MBA - Project Management
Ghana Institute of Management And Public Administration (GIMPA)
Professional Certificate - Google Project Management
Coursera
Similar Profiles
Parker SokoloffParker Sokoloff
Farm Manager at Kola Brand/SugarbudFarm Manager at Kola Brand/Sugarbud
Rochelle GuidryRochelle Guidry
Infant teacher at Kola Care Daycare and Pre-SchoolInfant teacher at Kola Care Daycare and Pre-School
Anton KolaAnton Kola
Owner of a Construction Company at Kola Construction, INCOwner of a Construction Company at Kola Construction, INC
HEATHER PETTITHEATHER PETTIT
<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company<ul><li>Oversaw all operational functions during the successful amalgamation of two legacy mutual insurers into a single, unified organization. Reported directly to the CEO and played a key leadership role in aligning people, processes, and performance with long-term strategic goals.</li><li>Led the full operational transformation of Salus Mutual, uniting teams and systems from two legacy organizations under a cohesive structure with shared goals and culture.</li><li>Redesigned leadership accountabilities and implemented new KPI and SLA frameworks, enabling stronger performance management and outcome tracking.</li><li>Built internal capacity in key operational areas, reducing reliance on external consultants and establishing a culture of ownership, capability, and continuous improvement.</li><li>Established an Operations function to support Claims, Underwriting, and Sales, delivering enterprise-wide value through data insights, process improvements, project delivery, and enhanced customer service.</li><li>Collaborated closely with the Senior Leadership Team and Board of Directors to co-develop and launch the organization’s first corporate strategy post-amalgamation.</li><li>Held P&L responsibility for $45M in Gross Written Premium, with a strong focus on operational efficiency and strategic growth.</li><li>Delivered key strategic outcomes, including: First-ever member rebate in company history, First employee engagement survey, achieving a 75% engagement score, 3% reduction in expense ratio through operational efficiencies and cost control.</li></ul> at Salus Mutual Insurance Company
JENNIFER GLOWACKIJENNIFER GLOWACKI
HR Director and Strategic People Operations at Rate Quote DirectHR Director and Strategic People Operations at Rate Quote Direct