KWAME BARWUAH BOAKYE
Asuoyeboah
Summary
Dynamic Branch Operations Supervisor with a proven track record at Progress Savings and Loans Limited, excelling in team development and operational efficiency. Skilled in Microsoft Excel and known for meticulous attention to detail, I successfully enhanced branch performance and client satisfaction through strategic planning and effective multitasking.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Branch Operations Supervisor
Progress Savings and Loans Limited
02.2021 - 08.2025
- Monitor daily operations to ensure free flow process and also supervise the execution of daily tasks.
- Enforce bank / branch policies, processes and procedures for the growth of the branch.
- Create a strong workforce by developing competent individuals in the branch operations team.
- Oversee the processing of branch loans and other banking activities to ensure due process, accuracy and accountability are followed.
- Liaise with Branch Manager and Head of Operations to create and implement long term business plans to ensure the continuity of Branch business in the long run.
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels at the branch.
- Collaborate with heads of other units to develop best practices for successful banking operations.
- Delegate tasks to members of the branch operations team.
- Should be able to act as a branch manager in the absence of the substantive.
- Perform any other duties that may be assigned from time to time.
Branch Back/Input Officer
Progress Savings and Loans Limited
08.2017 - 01.2020
- Responsible for keeping Branch general ledger/sub-ledger accounts.
- Inputting and reconciling of all non-cash and general ledger/sub-ledger items.
- Keep in touch with the Head Office Reconciliation Department to ensure smooth running of accounting standard requirements for all branch General ledgers.
- Pass/process approved branch vouchers per stated delegated authority.
- Perform daily validation/tick ball of all Teller transactions to ensure their completeness and accuracy.
- Responsible for Branch Error Register. Ensure strict adherence to all requirements therein.
- Bring to attention of our supervisor or branch manager, any matter considered as relevant regarding all accounts and items to be processed.
- Co-operate and assist to provide both internal and external auditors with the required information as authorized by your supervisor or branch manager.
- Perform any other duties as may be assigned from time to time.
Sales Officer
Fidelity Bank Ghana Limited
01.2016 - 01.2017
- Open 6 accounts daily with a minimum deposit of Gh¢100.00, thus 132 accounts per month with a minimum deposit of Ghs13,200.00 a month.
- Marketing of company’s products to the target market with motive of meeting the monthly target.
- Taking in customers complaints and taking the appropriate measures in resolving them and when the need be escalate it to the appropriate supervisor.
- Advising customers on loans and investments.
- Achievements: Opened 350 accounts and mobilized Gh¢85,000.00 in 7 months.
- Assisted the Customer Service Advisor from which I learned a lot regarding that position.
Education
Higher National Diploma - Accountancy
Sunyani Technical University
Sunyani 08.2009 - 01.2011
Senior Secondary School Certificate -
Okomfo Anokye Senior Secondary School
08.2002 - 07.2004
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Attention to detail
- Ability to work under pressure
- Multitasking
- Written communication
- Interpersonal skills
- Self-motivated
- Team player
- Branch operations
References
- Mr. Kofi Owusu Agyemang, Branch Manager/Head of Operations, Progress Savings and Loans Ltd., 0244991519
- Mr. Adu Nti Eric, Head of Accountancy Department, Sunyani Technical University, 0244771081
- Mrs. Gifty Danzie, Progress Savings and Loans, 0242106444
Languages
- English
- Twi
Abilities And Skills
- Conversant with the use of Microsoft Office suites especially Word, Excel and PowerPoint.
- Fast learner with strong attention to detail and able to work under pressure and multitask with little or no supervision.
- Excellent written, communication and interpersonal skills, self-motivated, tolerant of others views and a team player.
Languages
English
First Language
English
Advanced (C1)
C1
Timeline
Branch Operations Supervisor
Progress Savings and Loans Limited
02.2021 - 08.2025
Branch Back/Input Officer
Progress Savings and Loans Limited
08.2017 - 01.2020
Sales Officer
Fidelity Bank Ghana Limited
01.2016 - 01.2017
Higher National Diploma - Accountancy
Sunyani Technical University
08.2009 - 01.2011
Senior Secondary School Certificate -
Okomfo Anokye Senior Secondary School
08.2002 - 07.2004
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