Kwame Annor
Kumasi
Summary
Dynamic professional with extensive experience at IG With God Ventures, excelling in cash management and customer education. Proven track record in KYC compliance and digital wallet transactions, ensuring security and integrity. Adept at fostering customer relationships and promoting awareness, contributing to a seamless cash-in and cash-out experience.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
MTN Mobile Money
IG With God Ventures
Kumasi
11.2023 - Current
- Facilitating cash transactions.For example cash -in such as converts customers physical cash into electronic money by loading it into their MoMo wallet.Also Cash-out ,dispenses physical cash to customers so wishes to withdraw money or funds from their main wallet.
- Customer support and registration. Assists new customers in creating a MoMo account by completing the Know Your Customer (KYC) forms and verifying their identity using valid documents, such as a Ghana card or passport.
- Customer education. Educate customers on how to use various MoMo services and promote awareness of account security measures to help to prevent fraud.
- Physical cash: Maintains an adequate amount of physical cash to meet customers' cash-out demands. Agents must actively manage their cash and e-float balances to avoid liquidity challenges.
Education
Konadu Yiadom Catholic School
AgonaSkills
- Cash management
- Customer education
- KYC compliance
- Digital wallet transactions
- Honesty and Integrity
- Excellent communication skills
Timeline
MTN Mobile Money
IG With God Ventures
11.2023 - Current
Konadu Yiadom Catholic School