Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwakye Seth Evans

Kanda,Accra

Summary

To leverage my analytical and quantitative skills in a dynamic data analyst/Finance role, contributing to meaningful insights and data-driven decision-making to impact organizational growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

MIS/Data Analyst Officer (Lead)

Access Bank Ghana
05.2016 - Current
  • (Contact Centre)
  • Analyzed large datasets to identify trends, patterns and correlations for business insights.
  • Leveraged SQL queries to extract, transform and load data into databases.
  • Translated raw data into meaningful information using statistical techniques.
  • Collects data from multiple sources within the contact center, such as call logs, customer interactions, and service metrics, analyze this data to uncover trends, patterns, and insights pertaining to customer behavior, agent performance, and operational efficiency
  • Monitoring key performance indicators (KPIs) such as average handling time, first call resolution, and customer satisfaction scores
  • Using historical data to forecast future call volumes, staffing requirements, and resource allocation
  • Helping contact center managers plan and allocate resources effectively to meet service level targets
  • Creating reports, dashboards, and data visualizations to communicate key insights and findings to stakeholders
  • Presenting findings in a clear and understandable manner to support decision-making at various levels of the organization
  • Collaborating with cross-functional teams to implement process improvements, automation initiatives, and technology enhancements that drive efficiency and improve customer experience
  • Investigating root causes of issues such as high call volumes, long wait times, and low customer satisfaction scores
  • Identifying underlying problems and recommending solutions to address them

Accounts Supervisor

Myroc Food Processing Company Limited
Tema
11.2012 - 10.2015
  • Company Overview: (A Free Zone Company)
  • Assisted in the preparation of financial reports and auditing of accounts
  • Managed accounts payable, accounts receivable, invoicing, and bank account reconciliation
  • Compiled Withholding Tax and performed various accounting tasks assigned by the chief accountant
  • Analyzed financial data and prepared monthly, quarterly, and annual reports for management review.
  • Prepared balance sheets, income statements, and other financial reports as required by management.

Education

Master of Science - Development finance, Finance

University of Ghana Business School
01.2023

Bachelor of Science in Administration - Accounting Option

Central University
Mataheko - Accra
01.2012

Skills

  • Proficient in OSX and Windows Microsoft Tools (Excel, Word, PowerPoint, Outlook, PowerBi & SQL)
  • Strong managerial capabilities
  • Outstanding interpersonal and communication skills
  • Highly analytical and responsible
  • Works efficiently in teams or independently
  • Data Modeling
  • Data Visualization and Presentations
  • Data Analysis

Certification

  • Anti-money laundering/combating the financing of terrorism & the proliferation of weapons of mass destruction (Access Bank Ghana)
  • Digital skills for work and life (Accenture)
  • Interpersonal Skills and Collaboration Effectively (IBM)

Timeline

MIS/Data Analyst Officer (Lead)

Access Bank Ghana
05.2016 - Current

Accounts Supervisor

Myroc Food Processing Company Limited
11.2012 - 10.2015

Master of Science - Development finance, Finance

University of Ghana Business School

Bachelor of Science in Administration - Accounting Option

Central University

Similar Profiles

CREATE PROFILE
Kwakye Seth Evans